Back office executive Work, Jobs in England (with Salaries)

Customer Success Executive
Vuelio —London
- £32,000 - £35,000 a year
- Hybrid work
- AI
- Employee discount
9d
Adjusting Executive
Sedgwick —London
- Remote
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
2d
Communications Executive
Splendid Hospitality Group —Watford
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Hospitality
- Marketing
- Employee assistance programme
- Employee discount
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
General Administration Assistant EMEA
ANA —Hammersmith
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Work from home
Quick apply
10d
Executive Assistant - CFO
Arqiva —Winchester
- Up to £56,000 a year
- Full-time
- Hybrid work
- Mentoring
- Organisational skills
- SharePoint
- Employee discount
Digital Marketing Executive
Air Charter Service —Surbiton
- Full-time
- Administrative experience
- Communication skills
- HTML
Quick apply
Recruitment Assistant (Telephone/Video Call Interviewer)
Time etc Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Human resources
- Recruiting
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
11d
E-Commerce Paid Media Executive (Amazon)
ELEMIS —London
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Partnerships & Loyalty Executive
Hearst Media Services —London
- £30,000 - £35,000 a year
- Weekend availability
- Communication skills
- Employee discount
9d
Financial Crime Advisory Officer
Kroo Bank Ltd —London
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
Quick apply
Executive Assistant to the CEO
Greyparrot —London
- Part-time
- Hybrid work
- AI
4d
Client Service Executive (Fixed-term Contract)
Audley —London
- £28,500 - £31,500 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Account Executive
Upscope —London
- £29 - £34 an hour
- Hybrid work
- Sales
- IT
- Communication skills
- Gym membership
Junior Customer & Candidate Support Executive
Oleeo —Wimbledon
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Front Office Product Support
TP ICAP —London
- Full-time
- Azure
- Oracle
- DevOps
Business Development Representative
Airtable —London
- £70,000 - £78,000 a year
- Hybrid work
- Sales
- English
- IT
- Annual leave
Quick apply
8d
Business Centre Executive
Return on Investment Ltd —Milton Keynes
- £23,500 - £24,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
8d
Paid Social Account Executive
Medialab Group —London
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
IT Service Desk Executive (6 Month FTC)
Jellyfish —London
- Full-time
- English
- Windows
- IT
- Annual leave
- Flexible schedule
Quick apply

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Customer Success Executive

Vuelio -
London

Apply Now

Job details

£32,000 - £35,000 a year
9 days ago

Benefits

Private dental insurance
Cycle to work scheme
Private medical insurance
Employee discount

Qualifications

SaaS
AI

Full job description

Company Overview

Pulsar Group Plc is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media.

The evolving Pulsar Group portfolio includes Isentia, the market-leading media monitoring, intelligence and insights solution provider; Pulsar, the most advanced audience intelligence and social listening platform; Vuelio, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and ResponseSource, the network that connects journalists and influencers to the PR and communications industry.

Pulsar Group is an AIM-listed SaaS provider with over 1,000 employees across 10 countries. Our technology is used by 6,000 organisations every day, from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits.

Role Overview

Vuelio Client Services requires a new member of the Customer Success team to assist with delivery of the department’s key objectives.

As part of the Customer Success team, you’ll be working with and building relationships with Vuelio’s highest value clients who expect a high level of service. You’ll also work more closely with other areas of the business and external stakeholders, with many of the platinum and gold clients taking extra services, including executive briefings and insights reports.

Key Responsibilities

Customer Success

Provide first-class service to Vuelio’s highest value clients.
Onboard clients onto the Vuelio platform and provide a seamless setup.
Manage, investigate and take ownership of issues, seeing them through to resolution.
Operate with integrity, openness and honesty and represent the business in the utmost professional manner at all times.
Proactive outreach with CS clients along with other key internal and external stakeholders.
Attend quarterly calls with account managers to check in with clients.
Complete six-monthly ‘MOT’ reviews of platinum accounts to ensure clients’ platforms are optimised to their needs.
Regular use of ClientSuccess to ensure key client tasks are completed and ‘at risk’ clients are identified well ahead of renewal.

Inter-departmental collaboration

Continuous collaboration with other departments in order to improve the customers’ experience at every touch-point in the Company.
Raise the profile and understanding of the Support role within the Company.
Champion the success of the Help Centre through content enrichment and driving adoption.
Proactively identify and address any inter-departmental blockers to reinforce positive change.
Demonstrate collective responsibility - working with other departments to exceed individual client expectations.

Reporting/documentation

Undertake data driven analysis for effective reporting and decision-making.
Identify new product opportunities, defects and workarounds to feed back into the product development lifecycle.
Ensure exceptional quality in all customer documentation (SOW/Project Plan/Proposals).
Ensure ClientSuccess data is current.

All staff have a responsibility and an essential role to play in safeguarding Pulsar Group’s information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group Information Security Policy and the policies and processes outlined in the Pulsar Group Information Security Management System (ISMS).

We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn.

Profile

Previous high-level knowledge of a software or SaaS platform.
Experience in a Customer Success or equivalent role.

Has demonstrated ability to:

develop and use collaborative relationships to facilitate the accomplishment of work goals;
proactively resolve issues;
share important or relevant information with a team, and
adhere to a team’s expectations and guidelines.

We know that innovation thrives in teams where diverse points of view come together to solve hard problems. As such, we are explicitly seeking individuals who will bring diverse life experience, diverse educational background, diverse culture, and diverse work experience. Please be prepared to share with us how your perspective will bring something unique and valuable to our team.

Benefits

Salary: £32,000 - £35,000 dependent on experience
25 days holidays + 8 public holidays
Day off on your birthday
Hybrid working (2-3 days a week in the office)
Up to 4x salary Life Assurance
Opt-in Private Healthcare
Access to self-paid Dental Insurance
Other benefits such as Perkbox (for discounts), Cycle Scheme, Season Ticket Loans, a Workplace Nursery scheme and SmartHealth (for access to private GP appointments as well as a range of health and wellbeing services).

Vetting

Some of our clients require employees who work on their account or have access to their data to undergo comprehensive vetting, you may be asked to participate in such vetting including identity, criminal and financial checks. This may include a Disclosure and Barring Service (DBS) check as a requirement of your employment. Please note that if your role requires a DBS check then your offer of employment and your continued employment (should you start before the check is complete), is strictly conditional upon a satisfactory DBS result. The Company reserves the right to withdraw the offer or terminate your employment should the results of this check be deemed unsatisfactory. A basic check will contain details of convictions and conditional cautions considered to be ‘unspent’ under the terms of the Rehabilitation of Offenders Act 1974.

Apply Now

Refine Your Search

back office executive jobs in england

Customer Success Executive

Adjusting Executive

Communications Executive

Application Support Specialist

General Administration Assistant EMEA

Executive Assistant - CFO

Digital Marketing Executive

Recruitment Assistant (Telephone/Video Call Interviewer)

E-Commerce Paid Media Executive (Amazon)

Partnerships & Loyalty Executive

Financial Crime Advisory Officer

Executive Assistant to the CEO

Client Service Executive (Fixed-term Contract)

Account Executive

Junior Customer & Candidate Support Executive

Front Office Product Support

Business Development Representative

Business Centre Executive

Paid Social Account Executive

IT Service Desk Executive (6 Month FTC)

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