Crew manager Work, Jobs in England (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
VIP Meet & Greet Services Agent - London St Pancras International Railway Station
WELL'COM RAIL —London
- From £2,300 a month
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
Pub Manager
Brunning & Price - The Architect, Bath —Bath
- Up to £80,000 a year
- Full-time
- Bar
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
Customer Success Manager
Sitemate —London
- £55,000 - £66,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Microsoft Office
- Annual leave
Crew Leader (Duty Manager) - Moxy York
Hotel Co 51 —York
- £32,385 a year
- Full-time
- English
- Hotel
- Hotel experience
- Employee discount
Quick apply
Event Manager
Wildkind —London
- £44,000 - £52,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Driving
- Annual leave
Crew Leader (Duty Manager) - Moxy London Heathrow Airport
Hotel Co 51 —London
- £33,404 a year
- Full-time
- Social media management
- English
- Hotel
- Employee discount
Quick apply
6d
Senior Product Manager
Bunch —London
- £100,000 a year
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- No degree
Quick apply
Hotel Maintenance Manager - London Marriott Hotel Kensington
Marriott International, Inc —London
- £50,000 a year
- Full-time
- Maintenance
- Hotel
- Plumbing
- Employee discount
Digital Transformation Manager
West Yorkshire Fire & Rescue Service —Bradford
- £55,573 - £58,397 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14h
Production Manager
Storm Events (London) Ltd —London
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Project management
- Driving
- Health & wellbeing programme
Quick apply
14d
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
5d
Crew Member
Five Guys UK —Cambridge
- £11.25 - £14.70 an hour
- Restaurant
- Annual leave
- Employee discount
Cash Carrying Crew
Post Office Ltd —Bristol
- £35,700 a year
- Full-time
- Customer service
- English
- Driving
- Annual leave
- Employee assistance programme
10d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
10d
BA Cityflyer Air Operations Administrator
British Airways —London City Airport
- £31,500 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
13d
Vessel Master - Skipper
Predator Marine Limited —Lowestoft
- £300 a day
- Temporary
- In-person
- Leadership
- Communication skills
- Free parking
Quick apply
13d
Operations Manager
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £54,923.98 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Data & AI Strategy Manager
Accenture —London
- Full-time
- Azure
- AWS
- Analysis skills
Regional Operations & Commercial Growth Manager - Worcester - Full Time
McBreen Enviro UK —Worcester
- From £50,000 a year
- Full-time
- Management
- Up to 50% travel
- Supervising experience
Quick apply
6d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

crew manager jobs in england

Head Of Customer Experience

VIP Meet & Greet Services Agent - London St Pancras International Railway Station

Pub Manager

Customer Success Manager

Crew Leader (Duty Manager) - Moxy York

Event Manager

Crew Leader (Duty Manager) - Moxy London Heathrow Airport

Senior Product Manager

Hotel Maintenance Manager - London Marriott Hotel Kensington

Digital Transformation Manager

Production Manager

Airport Services Duty Supervisor - London Heathrow

Crew Member

Cash Carrying Crew

Manager Service Delivery & Transport

BA Cityflyer Air Operations Administrator

Vessel Master - Skipper

Operations Manager

Data & AI Strategy Manager

Regional Operations & Commercial Growth Manager - Worcester - Full Time

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