customer service collections representative Work, Jobs in england (with Salaries)

Customer Service Administrator
Snopake Ltd —London
- From £28,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
2d
Customer Service Representative
Leep Utilities —Salford
- Up to £24,720 a year
- Hybrid work
- Computer literacy
Quick apply
3d
Customer Support Representative
Skirting World —Birmingham
- £25,350 a year
- Full-time
- Carpentry
- Microsoft Word
- Microsoft Outlook
Quick apply
Customer Services Representative
PET (Pauline Edwards Transport Ltd) —Leicester
- From £12.71 an hour
- Full-time
- Microsoft Outlook
- Customer service
- English
Quick apply
6d
Client Service Associate
Manulife —London
- £76,275 - £137,295 a year
- Full-time
- Annual leave
- Life insurance
Customer Service Representative
Imex Ceramics UK Ltd —Crowborough
- From £26,437 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Employee discount
Quick apply
11d
Customer Service Representative
RXO, Inc. —Derby
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Employee assistance programme
- Life insurance
11d
Customer Services Administrator (m/f/d)
U-POL Limited —Wellingborough
- Hybrid work
- Microsoft Excel
- Salesforce
- English
Quick apply
Customer Service Representative - Oxford
Enterprise Mobility —Oxford
- £13.25 an hour
- Weekend availability
- Customer service
- Communication skills
Customer Service Assistant
OSB Group —Canterbury
- From £24,550 a year
- Full-time
- Cash handling
- Annual leave
Customer Service Specialist
DSV —Purfleet
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Annual leave
3d
Customer Service Representative - Portsmouth/Fareham
Enterprise Mobility —Portsmouth
- £13.25 an hour
- Weekend availability
- Customer service
- Communication skills
Customer Services Representative
Linehaul Express Ltd —Slough
- £26,000 - £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
5d
Customer Service Representative - Poole
U-Drive —Poole
- £30,708 a year
- Weekend availability
- Customer service
- Driving
- Communication skills
- Annual leave
- Employee discount
Quick apply
2d
Customer Service Representative - Barnstaple
Enterprise Mobility —Barnstaple
- £13.25 an hour
- Weekend availability
- Customer service
- Communication skills
Ambulance Fleet Assistant
EMED Group —Shepton Mallet
- £13.41 an hour
- Part-time
- Organisational skills
- Mechanical knowledge
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Representative
Hertz —Plymouth
- Full-time
- Sales
- Customer service
- English
Controller/Planner (Bank)
EMED Group —Stoke-on-Trent
- £12.96 an hour
- Nursing home
- Organisational skills
- Communication skills
Quick apply
Customer Service Representative – Yeovil
Enterprise Mobility —Yeovil
- £13.25 an hour
- Weekend availability
- Customer service
- Communication skills
Customer Service Representative - Bath
Enterprise Mobility —Bath
- £13.25 an hour
- Weekend availability
- Customer service
- Communication skills

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Customer Service Administrator

Snopake Ltd
London

Quick apply

Job details

Full-time
From £28,000 a year
2 days ago

Benefits

Free parking
Private dental insurance
Company pension
Private medical insurance
On-site parking

Qualifications

Customer service
Logistics
English
Microsoft Office
Administrative experience
Supervising experience
Certificate of higher education
Data entry
Organisational skills
Computer skills
Phone etiquette
Leadership
Communication skills

Full job description

Role Overview

The Customer Service Manager at Snopake Brands needs to ensure a positive customer experience by overseeing daily operations and maintaining exceptional service levels and high customer satisfaction, which contributes to our long-standing customer loyalty and growth.

Key Responsibilities

UK Customer Service

Customer Service Operations

Manage and respond to inbound customer enquiries via phone/email - ensuring prompt, professional, and accurate resolution of all questions and concerns.
Liaising with Sales, Accounts, Marketing and Supply Chain colleagues
Provide comprehensive support to Sales Representatives by supplying any information they require throughout the course of the business day.
Oversee customer order processing, including stock confirmation and payment handling
Maintain and update pricing information within the system under individual customer accounts to ensure accuracy and consistency.
Issue invoices and credit notes in a timely and accurate manner.
Resolve customer queries on products, stock and pricing. Liaise with the Supply Chain Manager to determine stock availability and coordinate the release of inventory for bulk order quantities.
Investigate and manage customer shortages or over-deliveries, liaising with Supply Chain and Warehouse Managers
Process warranty claim forms from receipt through to resolution, including arranging product collections or replacements and issuing formal correspondence to customers detailing the findings and outcome of each product assessment.

Amazon & Portal Management

Process Amazon orders and provide timely acknowledgement via the Amazon portal.
Update and maintain ASIN codes as required.
Dispute and resolve pricing discrepancies or shortage claims through the appropriate channels.
Manage and update customer portals for key accounts, ensuring all information is current and accurate.

Export Customer Service

We are seeking an experienced and organised Customer Service Administrator to oversee export order processing and international customer service operations. The role involves managing export orders from receipt through to shipment, coordinating all related documentation, and ensuring compliance with country-specific import and export requirements. The successful candidate will work closely with customers, logistics providers, production teams, and customs authorities to ensure smooth and efficient delivery of goods worldwide.

Key Responsibilities

Process and manage export sales orders accurately and efficiently.
Coordinate the full export order cycle from order entry through to dispatch and delivery.
Prepare and manage all export documentation including:

o Commercial invoices

o Packing lists

o Certificates of origin

o Shipping documents

o Customs paperwork

o Letters of credit documentation

o Country-specific import/export documentation

Ensure all documentation complies with international trade regulations and customer requirements for different countries.
Liaise with freight forwarders, shipping agents, and customs brokers to arrange shipments and resolve any export issues.
Maintain accurate records of export orders, shipping schedules, and documentation.
Provide excellent customer service by responding to customer enquiries, order updates, and shipment tracking requests.
Manage and support the customer service/export administration team.
Monitor delivery schedules and resolve any delays or documentation discrepancies.
Work closely with internal departments including warehouse/logistics, production, and finance to ensure smooth order fulfilment.
Ensure compliance with company procedures, international shipping regulations, and customs requirements.

Skills & Experience Required

Previous experience in export customer service, export administration, or international logistics.
Strong knowledge of export documentation and international shipping procedures.
Experience dealing with country-specific customs and import/export regulations.
Excellent organisational and administrative skills with strong attention to detail.
Ability to manage multiple orders and deadlines simultaneously.
Strong communication and problem-solving skills.
Proficient in Microsoft Office and ERP/order processing systems.
Experience managing or supervising a team is preferred.

Desirable

Knowledge of Incoterms and international trade compliance.
Experience working with freight forwarders and customs authorities.
Additional language skills would be advantageous.

Personal Attributes

Highly organised and detail-oriented
Proactive and able to work under pressure
Strong customer-focused approach
Support customers by liaising with freight companies for international freight quotations and completing documentation accurately.
Prepare and manage all export documentation, including Dangerous Goods Notes (DGN) and Chamber of Commerce certifications.
Coordinate and arrange collections with DHL, ensuring all shipments are scheduled efficiently and in accordance with customer requirements.

Team Leadership & Development

Foster a high-performance team culture and manage team schedules
Define, implement, and continuously refine Standard Operating Procedures (SOPs) for the customer support team to ensure consistency and efficiency.

Continuous Improvement

· Identify opportunities to improve processes and solve problems continuously together with your colleagues and customers.

Candidate Profile

We welcome candidates who are practical, have clear communication skills, and can handle a variety of tasks accurately during a busy day. Working together with your UK and International colleagues and customers, you should be a team player.

Experience with order management systems, e-commerce platforms, and export documentation is highly desirable.

Additional language skills would be advantageous.

Job Type: Full-time

Pay: From £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private dental insurance
Private medical insurance

Education:

Certificate of Higher Education (preferred)

Experience:

customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service collections representative jobs in england

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Customer Service Representative

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Controller/Planner (Bank)

Customer Service Representative – Yeovil

Customer Service Representative - Bath

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