Debt relief & collection occupations Work, Jobs in England (with Salaries)

Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
5d
Income Collection Officer
Pinnacle Group —London
- £35,000 - £38,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Trainee Telephone Collections Agent
MIL Collections Limited —Truro
- £14 - £25 an hour
- Full-time
- Data entry
- IT
- Financial services
Quick apply
13d
Debt Collection Agency Manager
Everflow —Peterlee
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Annual leave
Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
Self employed Utility Field Resolution Officer (Welfare, Debt and Revenue Protection)
Mercia Utility Services Ltd —Canterbury
- Up to £170 a day
- Part-time
- Data entry
- Financial services
Quick apply
Debt Caseworker Trainee - National Helpline
Citizens Advice Lancashire West —Leyland
- £26,510 - £29,416 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee assistance programme
Quick apply
20h
Customer Service Specialist
StepChange Debt Charity —Leeds
- Up to £36,571 a year
- Full-time
- Hybrid work
- Analysis skills
13d
Telephone Debt Adviser
Citizens Advice —Plymouth
- £27,128.40 - £29,822.00 a year
- Hybrid work
- Annual leave
5d
Debt Collection Agent
Automoney Trust Limited —Redditch
- £28,000 - £30,000 a year
- Full-time
- Customer service
- English
- Data entry
- Life insurance
Quick apply
6d
Payment Support Officer
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
Quick apply
18h
Complaints & Arrears Executive
Hometree Finance —London
- £32,000 - £35,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Employee discount
Quick apply
12d
Collection Representative
Wilson Sonsini Goodrich & Rosati —London
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Income Officer - Local Operations
Sanctuary Group —London
- £39,507 - £41,586 a year
- Full-time
- Customer service
- Annual leave
- Employee discount
Quick apply
5d
Collections Operations Manager
Aimée Willow Connex —London
- Analysis skills
- Leadership
7d
Credit Control Specialist
Your Golf Travel —London
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Income Officer
Hammersmith & Fulham Council —Hammersmith
- £42,912 - £44,235 a year
- Organisational skills
- Communication skills
- Negotiation
1d
Collections Agent
Flatpay —London
- English
- Contracts
- IT
Quick apply
4d
Qualified/Trainee Debt Adviser
Citizens Advice —Brighton and Hove
- £29,023 - £31,805 a year
- Call to connect
- Hybrid work
5d
Debt Caseworker
Citizens Advice —London Borough of Hounslow
- £37,000 - £39,000 a year
- Annual leave

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debt relief & collection occupations jobs near england

Customer Operations Agent (Collections)

Onmo
London

Apply Now

Job details

£28,000 a year
5 days ago

Qualifications

CRM software
Customer service
Negotiation

Full job description

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.

We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.

RESPONSIBILTIES

Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels
Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions
Providing customers with assistance in managing their account and conducting account maintenance tasks
Handling account queries about account balances, payments and any other concerns
Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential
Use various database systems and technology to deliver great customer care
Follow communication procedures, guidelines and policies
Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability
Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques.
Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests.
Complete income and expenditure assessments with customers and agree appropriate forbearance support

FCA Compliance & Consumer Duty:

At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:

Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.
Participate in regular Consumer Duty training and maintain up-to-date understanding of regulatory expectations.
Following the FCA Conduct Rules:
- You must act with integrity
- You must act with due skill, care and diligence
- You must be open and cooperative with the FCA, PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct

EXPERIENCE

Passionate in delivering great customer service with strong phone contact handling skills and active listening. You will have the ability to listen, understand and articulate challenging conversations verbally and in writing. You are naturally very friendly, polite, patient and understanding
Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
High attention to detail, with the ability to accurately document information.
Ability to handle sensitive financial information with discretion and confidentiality.
Capable of managing challenging conversations with customers.
Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth
Adaptable in your communication and approach to meet different customer needs
Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels
Experience in the use of CRM systems and able to learn and adapt to multiple agent tools
Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.

Apply Now

Refine Your Search

debt relief & collection occupations jobs in england

Customer Operations Agent (Collections)

Income Collection Officer

Trainee Telephone Collections Agent

Debt Collection Agency Manager

Collections Specialist

Self employed Utility Field Resolution Officer (Welfare, Debt and Revenue Protection)

Debt Caseworker Trainee - National Helpline

Customer Service Specialist

Telephone Debt Adviser

Debt Collection Agent

Payment Support Officer

Complaints & Arrears Executive

Collection Representative

Income Officer - Local Operations

Collections Operations Manager

Credit Control Specialist

Income Officer

Collections Agent

Qualified/Trainee Debt Adviser

Debt Caseworker

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