Hotel & accommodations guest services staff Work, Jobs in England (with Salaries)

Guest Services Specialist
SilverDoor Ltd —London
- £27,000 a year
- Full-time
- Hospitality
- Customer service
- Computer literacy
Quick apply
11h
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
3d
Guest Service Assistant
Holiday Inn Birmingham M6 J7 —Birmingham
- £12.71 an hour
- Part-time
- Hospitality
- Bar
- Microsoft Office
- Employee discount
Quick apply
3d
Guest Services Agent
The Langham London —London
- £29,971 a year
- Overtime
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Hotel Reservations Supervisor
Hurley House Hotel —Hurley
- £40,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Referral programme
Quick apply
6d
Guest Services Assistant
The Arts Club - Hotel —London
- Nights as needed
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Reservation & Guest Experience Agent
The Ned —London
- £15.35 an hour
- Part-time
- Sales
- Customer service
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
12d
Guest Service Associate
Atrium Hotel Heathrow —Feltham
- £13.21 an hour
- Hospitality
- Hotel
- Organisational skills
- Employee discount
Quick apply
Guest Service Assistant
Holiday Inn Norwich City —Norwich
- £12.71 an hour
- Part-time
- Hospitality
- Bar
- Microsoft Office
- Employee discount
Quick apply
8h
Hotel Reservations Agent
The View Hotel Eastbourne —Eastbourne
- Part-time
- English
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Guest Relations Assistant - Weekends
Portland Brown —London
- Up to £30,000 a year
- Weekend availability
- CRM software
- Hospitality
- Organisational skills
Guest Services Assistant
Holiday Inn Express Manchester City Centre —Manchester
- Part-time
- Hospitality
- Customer service
- English
- Annual leave
- Referral programme
Quick apply
9d
Guest Service Host
PPHE Hotel Group —London
- £13.15 an hour
- English
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
14d
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Hotel Receptionist
Palms Hotel —Hornchurch
- From £12.71 an hour
- Part-time
- Hospitality
- English
- Hotel
- Free parking
Quick apply
15h
Guest Service Assistant
Staybridge Suites Birmingham —Birmingham
- From £13.21 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
Guest Services Team Member
The Clermont —London
- £13.50 an hour
- Hotel
- Communication skills
- Employee discount
- Referral programme
Quick apply
Guest Services Team Leader
PPHE Hotel Group —London
- £13.54 an hour
- English
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Hotel Receptionist
Brentwood Hotel —Brentwood
- From £12.71 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Free parking
Quick apply

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hotel & accommodations guest services staff jobs near england

Guest Services Specialist

SilverDoor Ltd
London

Quick apply

Job details

Permanent | Full-time
£27,000 a year
11 hours ago

Qualifications

Hospitality
Customer service
Computer literacy
Microsoft Office
Guest services
Communication skills
Hotel experience

Full job description

SilverDoor is looking to recruit a Guest Services Specialist to be based in our London office. This is an important guest focused role that requires excellent communication skills as you will remain the primary contact for in-house guests throughout their accommodation stay. As Guest Services Specialist you will manage day to day traveller and guest enquiries over the telephone and via email providing an efficient and personalised service which caters for our client’s needs. Embracing team values, positivity and providing outstanding customer service. The clients handled are predominantly corporate companies who reside temporarily in serviced apartment accommodation on business trips around the world.

· Manage the day-to-day traveller and in-house guest enquiries and requests coming into the guest

services team

· Co-ordinating with serviced apartment properties and relevant parties to ensure guests requests are

fulfilled to the highest standard and ensure they meet the guests needs

· Managing amendments to bookings, including extensions, shortenings and cancellation of a booking

· Updating booking information and data accurately and efficiently onto the system

· Providing written confirmations and check in details to clients within agreed service levels

· Ensure related administration tasks are accurately and timely processed and are completed to

operating procedures

· Handling any issues or complaints raised and resolving to a satisfactory resolution for guest

satisfaction

· Handling all correspondence and email communication in an effective and timely manner

· Anticipate guests needs and implement actions to ensure the guests have the most positive

experience during their visit.

· All other tasks deemed necessary by the management team

Experience:

· At least six months' experience of working in a customer/guest services environment

· Customer service focused with an enthusiasm to exceed client expectation

·Experience of working under your own initiative and as part of a team

Skills:

· Strong communication skills

· Self-motivated and ability to organise and manage workload efficiently

· Ability to work under pressure and to tight deadlines

· Consistency and attention to detail

· Good problem-solving skills

· Experience of working under your own initiative and as part of a team

· The ability to prioritise tasks and adapt effectively

· Computer literate and fully conversant in the full suite of Microsoft Office applications

Pay: £27,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in england

Guest Services Specialist

Guest Services Agent

Guest Service Assistant

Guest Services Agent

Hotel Reservations Supervisor

Guest Services Assistant

Reservation & Guest Experience Agent

Guest Service Associate

Guest Service Assistant

Hotel Reservations Agent

Guest Relations Assistant - Weekends

Guest Services Assistant

Guest Service Host

Guest Services Agent

Hotel Receptionist

Guest Service Assistant

Guest Services Agent

Guest Services Team Member

Guest Services Team Leader

Hotel Receptionist

I want to receive the latest job alerts for hotel & accommodations guest services staff in england

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