Shal Housing Limited
Providing safe, warm, affordable homes to support our communities
Service Excellence that puts customers first
High-quality Homesthat people are proud to live in
A great place to work, where our team can thrive
Long-term sustainability, an organisation fit for the future
Job Description
Role: Property Services Manager
Salary: Circa £50,000 (depending on experience)
Responsible to: Chief Executive Officer (CEO)
Role Purpose
The Property Services Manager is responsible for the operational delivery of SHAL’s property services, ensuring that homes are safe, warm, well maintained, and meet all statutory and regulatory requirements.
The role leads on the delivery of responsive repairs, voids, planned maintenance works, and day-to-day compliance activities, ensuring a high-quality, tenant-focused service that delivers value for money.
The postholder will lead and support the maintenance team and coordinate external contractors and suppliers to ensure the effective planning and delivery of works across SHAL’s housing stock.
This role is central to delivering SHAL’s strategic objectives by ensuring services contribute to: Service Excellence, Homes to be Proud to Live In, A Great Place to Work, and the long-term sustainability of the organisation.
Key Responsibilities
To lead the delivery of SHAL’s repairs and maintenance service, ensuring responsive repairs are completed efficiently, safely, and to a high standard, with a strong focus on tenant satisfaction and service quality.
To manage the voids process, ensuring empty properties are turned around promptly and meet agreed standards, enabling re-letting in a timely and consistent manner.
To plan, coordinate, and oversee planned and cyclical maintenance works delivered through internal teams and external contractors, ensuring works are completed on time, within budget, and to specification.
To ensure SHAL’s homes are maintained in line with statutory and regulatory requirements, including gas safety, electrical safety, fire safety, asbestos management, and other key compliance areas. This includes ensuring all inspections, servicing, and certifications are completed accurately and within required timescales.
To maintain accurate compliance and property records, ensuring systems are kept up to date and information is available to support reporting, audit, and regulatory assurance.
To manage day-to-day relationships with contractors and suppliers, ensuring performance standards are met, works are delivered safely and effectively, and underperformance is addressed promptly.
To work collaboratively with the Finance Director on procurement activity, including defining operational requirements, supporting tender processes, and ensuring value for money is achieved across all maintenance and service contracts.
To work collaboratively with our development consultant to ensure new developments are delivered on time to a high standard. To oversee the management of the defects period, ensuring any defects are dealt with promptly and efficiently by the developer.
To lead, supervise, and support maintenance operatives and support staff, ensuring effective allocation of work, safe working practices, and a culture of accountability and pride in service delivery.
To ensure effective use of ICT systems and job management tools to monitor workloads, track performance, and support continuous improvement.
To manage maintenance budgets and contribute to effective financial control within the property services function, ensuring services are delivered within agreed financial parameters.
To work closely with the Housing Manager to ensure a joined-up approach to tenant issues, particularly where property condition or repairs are involved, ensuring timely resolution and a consistent customer experience.
To handle escalated repairs issues and complaints, ensuring appropriate resolution and learning is applied to improve future service delivery.
To contribute to continuous improvement within property services, using performance data, tenant feedback, and operational insight to enhance service delivery, efficiency, and customer satisfaction.
To always promote SHAL’S values, ensuring a strong focus on tenant safety, service quality, professionalism, and collaboration across teams.
Experience
Experience working in repairs, maintenance, property services, or a similar operational environment within social housing, housing management, or facilities management.
Experience of leading, supervising, and motivating a frontline operational team, including managing workloads, performance, and day-to-day service delivery.
Experience of managing contractors and external service providers to deliver effective services.
Experience of working in a customer-focused environment with responsibility for service delivery and tenant satisfaction.
Experience of managing operational budgets and monitoring expenditure.
Good understanding of building maintenance processes and housing-related compliance requirements, including gas, electrical, fire safety, asbestos, and water hygiene.
Skills and Abilities
Strong operational management and organisational skills, with the ability to prioritise workloads and manage competing demands.
Strong leadership skills, with the ability to support, motivate, and develop a frontline team.
Strong problem-solving and decision-making ability in a fast-paced operational environment.
Ability to manage contractors effectively and challenge underperformance where required.
Effective communication and interpersonal skills, with the ability to work collaboratively across teams and with external partners.
Strong customer service focus, with a commitment to delivering high-quality outcomes for tenants.
Good financial awareness, with the ability to monitor budgets and support value for money decision-making.
Competent use of ICT systems, repairs management systems, and reporting tools.
Key Behaviours
A strong commitment to tenant safety, wellbeing, and service quality
Accountability and ownership of operational delivery
Approachable, with a collaborative approach to working across teams and functions
A proactive, solution-focused attitude to service delivery
High standards of professionalism, integrity, and reliability
A commitment to continuous improvement and learning
Summary
This is a key operational role within SHAL Housing Ltd, responsible for ensuring the effective delivery of repairs, maintenance, voids, and compliance services across the housing stock.
The role plays a central part in ensuring that homes are safe, well maintained, and meet required standards, while delivering a responsive, customer-focused service for tenants and supporting the long-term quality and sustainability of SHAL’s housing assets.
Pay: £50,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Bridgwater TA6 4SY
