client services occupations Work, Jobs in englefield, brk (with Salaries)

Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT
Client Services Administrator
Everywhen, part of the Ardonagh Group —Wokingham
- £25,000 a year
- Microsoft Excel
- Customer service
- Organisational skills
6d
Client Services Advisor
Prism elogistics —Basingstoke
- Up to £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
Quick apply
Client Success Coordinator
Communications Solutions UK —Reading
- £26,000 - £30,000 a year
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
9d
Service Delivery Coordinator
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
- Free parking
- Employee assistance programme
Quick apply
Customer Care Representative
BD —Winnersh
- £25,000 - £38,125 a year
- Customer service
- IT
- In-person
Retailer Support Advisor
Castle Trust Bank —Basingstoke
- £26,500 a year
- Full-time
- Customer service
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Client Service Delivery specialist - Group Risk & Healthcare
Aon Corporation —Farnborough
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Presentation skills
- Work from home
Customer Success Onboarding Specialist (12 Month Contract)
Geotab —Reading
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
Customer Service Coordinator
Biffa Waste Services —Alton
- £24,500 - £26,227 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Advanced Associate, Customer Services (Clinical UK)
Pearson —Oxford
- Oracle
- Customer service
- Salesforce
4d
Customer Service Administrator
Chris Lewis Group —Oxford
Customer Service Specialist
Abbott Laboratories —Abingdon
- Full-time
- Salesforce
- Communication skills
Customer Service Agent 3 Month Summer Placement
Hovis Bakery —High Wycombe
- Seasonal
- Hybrid work
- Microsoft Office
- Internship
- Communication skills
3d
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI
Customer Service &Sales Support Coordinator
Whistl UK Ltd —Marlow
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Support & Enablement Executive
Once For All UK —Basingstoke
- £30,000 - £35,000 a year
- Construction
- Communication skills
- Employee assistance programme
Quick apply
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
3d
Customer Success Manager (maternity cover)
Dynamic Planner —Reading
- Hybrid work
- Analysis skills
- Project management
- Communication skills
Customer Support Executive
Steris —Wantage
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply

I want to receive the latest job alerts for client services occupations in englefield, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services occupations jobs near englefield, brk

Administrator jobs in Reading

Service Administrator jobs in Oxford

Customer Success Manager jobs in Newbury

Customer Service Representative jobs in Oxford

Customer Success Manager jobs in Reading

Customer Service Representative jobs in Basingstoke

Customer Service Representative jobs in High Wycombe

Service Delivery Manager jobs in Basingstoke

Customer Support Coordinator jobs in Newcastle Upon Tyne

Customer Support Coordinator jobs in East Kilbride

School Support jobs in Aberdeen

International Student Coordinator jobs in London

Customer Support Coordinator jobs in Southend On Sea

Business Support jobs in Glasgow

Customer Support Coordinator jobs in West London

Administrator jobs in Chiswick

Transport Administrator jobs in Manchester

Part Time Administrator jobs in Burton On Trent

Part Time Administrator jobs in Hove

Data Administrator jobs in Manchester

Client Administrator UK (On Call, Full-Time)

Telemedicine Clinic -
Reading

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
English
IT

Full job description

Client Administrator UK

On Call, Evening/Night Time

About TMC

Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 300+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.

At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.

Department and Reporting

The goal of the Operations Department is to deliver a service to our clients in a smooth, efficient and correct way, within set TAT (turnaround time) and with focus on ATAC (Accessibility, Turn Around Times, Accuracy, Client Satisfaction). In the UK, the Operations team consists currently of 2 teams: Client Admin and Capacity Management (CM). The department must deliver a service in line with the needs and objectives of the clients. The clients are both customers and radiologists.

The service delivered in Operations is divided into 4 areas:

Customer Management (customers and radiologists)
Client objectives (ensuring we deliver per set KPIs and with the expected quality and ISO standards)
Control of cases (control of volumes, language control, and management of cases throughout the workflow)
Implementations and Project management (implementing new clients or workflows)

Reporting:

The Client Administrator reports to the Client Administrator Team Lead. In absence of this profile the Client Administrator reports directly to the Head of Operations and Capacity (HoOC).

Key Responsibilities

The Client Administrator is accountable for the daily communication with clients and for cases control in accordance with the set up defined by the HoOC and the Client Administrator Team Leads.

Managing communication with clients about daily issues and resolve them as soon as possible to ensure that no email/calls are left unattended or pending. Keeping track of and report all incidents, requests, and issues for each client so it can be presented to BU/Sales/Medical management when requested.
Handling daily communication with clients in the most appropriate way (polite, friendly, customer-minded), to ensure client satisfaction.
Introducing incoming data in our systems and checking that outgoing reports are being delivered correctly to clients. Ensuring the documentation contains all essential clinical or patient information and prepare the cases in the most appropriate way to ensure efficient reading from the radiologists.
Organizing own daily work so we can ensure to accomplish agreed KPIs for the hospitals. Flagging to the Lead when there is a potential risk that tasks are delayed.
Informing CM/BU managers about client issues so that planning can be reviewed.
Recognizing and reporting inconsistencies, discrepancies, and errors.
Manage requests to speak and incidents according to guidelines and within defined timelines. Managing ad-hoc tasks such as volume control and requesting logins/informing clients about new radiologists.
Basic training of radiologists in specific tasks related to Client Admin.
Controlling cases throughout the workflow to ensure we manage within set TAT. Handling personal and patient data according to guidelines.

What We’re Looking For

Used to team work
Ability to work with time constraints and to handle sensitive and difficult situations tactfully
Ability to work efficiently and accurately
Not afraid of taking calls/managing complaints from clients. Service-minded
Able to assist new employees in training
Used to computer work, administrative tasks, communication over email/phone with customers; medical knowledge is a plus
Ability to reorganize workload with short notice, take on new tasks and ad hoc responsibilities / tasks
Good level of IT/Office knowledge, especially Excel, and if possible, experience from service sector

Be fluent in the language required for the management of clients (English)
Ability to work full-time 44 hours a week, 11-hour night shifts on a 4-on/4-off rotation including weekends. Shifts will start between 5pm-10.15pm and will end between 4am-9.15am (several shifts available)
This is a hybrid position. You should be able to come into the office approximately 2 night shifts a month. Please note that there will be a 2 week night shift training period on-site.

How to Apply

If this role resonates with you, we’d love to hear from you. Please apply via our careers website.

Apply Now

Refine Your Search

client services occupations jobs in englefield, brk

Client Administrator UK (On Call, Full-Time)

Client Services Administrator

Client Services Advisor

Client Success Coordinator

Service Delivery Coordinator

Customer Care Representative

Retailer Support Advisor

Client Service Delivery specialist - Group Risk & Healthcare

Customer Success Onboarding Specialist (12 Month Contract)

Customer Service Coordinator

Advanced Associate, Customer Services (Clinical UK)

Customer Service Administrator

Customer Service Specialist

Customer Service Agent 3 Month Summer Placement

Senior Customer Success Manager

Customer Service &Sales Support Coordinator

Customer Support & Enablement Executive

Senior Customer Success Manager

Customer Success Manager (maternity cover)

Customer Support Executive

I want to receive the latest job alerts for client services occupations in englefield, brk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected