Job Title: Service Advisor
Location: Drift Bridge Skoda / Audi Approved Epsom
Salary: £30,000-£32,380 dependant on experience + £6,000 OTE
Hours: 45 hour week Monday to Friday, with a requirement to work Saturday Mornings (5 hours) in addition, on a rota basis.
About the Role: As an Experienced Service Advisor for Drift Bridge Group, you will be a key part of our busy and customer-focused aftersales team, delivering an exceptional service experience from start to finish. Acting as the main point of contact for customers throughout the service and repair process, you will ensure clear communication, efficient workshop coordination, and the highest levels of customer satisfaction. This role is ideal for an organised and professional individual with previous automotive service advisor experience who thrives in a fast-paced dealership environment.
Key Responsibilities:
- Customer Engagement: Provide a warm, professional greeting and clear communication on all service or repair needs.
- Service Coordination: Collaborate with the workshop and technicians to ensure efficient completion of work, including organizing test drives as needed.
- Upselling: Offer additional products and services that benefit the customer, such as warranties and service plans.
- Administration: Create accurate job cards, maintain customer records, and prepare invoices.
- Team Collaboration: Coordinate with the parts and aftersales teams to ensure smooth operations.
- Problem Solving: Address any issues promptly, finding the best resolution for both the customer and dealership.
- Communication: Keep customers updated on service progress, costs, and timelines to ensure full transparency.
About You: You are an experienced and customer-focused Service Advisor with a professional and positive attitude. You thrive in a busy dealership environment and are confident managing customer expectations while maintaining high levels of organisation and efficiency. You have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service. Experience with VAG products and Kerridge systems is preferred but not essential. You take pride in building strong customer relationships and enjoy working as part of a supportive and collaborative team.
Skills and Attributes:
- Minimum of 2 years’ experience as a Service Advisor within the automotive industry
- Experience with Audi, VAG brands, or premium automotive brands preferred
- Strong understanding of vehicle servicing and repair processes
- Excellent communication and interpersonal skills
- Ability to explain technical information clearly to customers
- Proven ability to upsell products and services in a customer-focused way
- Strong organisational and administrative skills
- Experience using dealership management systems such as Kerridge or RTC
- Full, clean UK driving licence essential
About the Company:
Founded in 1936 by the Frost family, Drift Bridge Group is a privately owned, multi-franchise dealer group representing Audi, Honda, Volkswagen, Škoda, and Geely across Surrey and the surrounding areas.
Now in its third generation of family ownership, we continue to build our reputation on outstanding customer care, professionalism, and a supportive team culture. At Drift Bridge Group, we are proud to offer a welcoming working environment where every team member is valued and encouraged to develop their career.
We are committed to creating an inclusive workplace and welcome applications from individuals of all backgrounds.
Benefits:
- Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
- Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
- Bonus Plans: Unlock your potential with generous bonus plans tailored for eligible positions, rewarding your hard work and dedication.
- Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
- Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
- Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
- Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
- Company Pension Scheme: Secure your financial future with our robust pension plan.
- Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
- Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
- Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
- Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
- 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.
At Drift Bridge Group, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Join us and be part of a team where your skills and dedication are recognized and rewarded. If you are ready to take your career to the next level, apply today!
Job Types: Full-time, Permanent
Pay: £30,000.00-£38,380.00 per year
Experience:
- Service Advisor: 1 year (required)
Licence/Certification:
- Drivers License (required)
Work Location: In person
