OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Business Management Team where you will be a focal point and lead for both the detection and resolution of incidents across Close Brothers’ Retail Divisions.
As the Retail division becomes increasingly complex in its operations and infrastructure it is important for the business to have a clear and agile incident management framework.
Incidents within the business can result in downtime of key services and platforms, which can result in poor customer outcomes, loss of income and increased costs. The Business & Incident Relationship Manager will therefore need to be able to lead varied teams across the Retail division and support them in resolving incidents, as well as ensuring that lessons are learned through root cause analysis to continually improve and evolve the Incident Manage Framework.
RESPONSIBILITIES
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Ensure that all processes used by the business Incident team are thoroughly documented, consistently audited, and regularly improved.
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Respond to a reported business/service incident and initiate the business incident management process.
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Hold regular meetings with Stakeholders to discuss business Incident Management trends and queries.
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Collaboratively work alongside incident management team to ensure that all protocols are diligently followed.
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Ensure that incidents affecting the retail business are managed (by making sure that a. we stop the incident b. understanding the impact on customers/business and c. we have a remediation in place)
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Implement and own the business incident management process and liaise with IT in resolving the incident.
WE WOULD LOVE TO HEAR FROM YOU IFYOU HAVE/ARE:
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The ability to influence and gain agreement with regards to planning and prioritisation.
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A prompt, clear decision maker, able to provide clear guidance to working groups and project teams.
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Comfortable working at pace.
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The ability to prioritise own work and develop concise, executable plans which align clearly with business directives; can drive initiatives autonomously, keeping the various senior colleagues up to date as required.
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A self-starter with ability to support and encourage colleagues.
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The ability to communicate very clearly and articulately in numerous formats. This includes verbally, when leading a team / working group and communicating via reports.
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An ability to think and act independently.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
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A relevant degree in Risk Management or Technology Systems
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A relevant subject-related qualification (e.g. CISSP, CISM, CRISC)
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Work experience in one or more domains of operational risk, such as IT, information security, process optimisation, fraud management
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.
ABOUT US
For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
#LI-KB1 #LI-HYBRID
At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.
We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.
Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.
We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.
