Customer care specialist Work, Jobs in Erith, Gtl (with Salaries)

Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Rehbilitation Specialist
Nuffield Health —Romford
- Up to £28,830 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
Sales Assistant
TGJones —Dartford
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
Customer Care Coordinator
Peabody —London
- £39,866 a year
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee discount
9d
Administrator / Receptionist
Via Community Ltd —Redbridge
- £28,868 a year
- Part-time
- Customer service
- Front desk
- IT
Medical Secretary/PA
Dementech Limited —London
- From £30,000 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
Quick apply
Liz Earle - Customer Advisor
Liz Earle —Greenhithe
- £26.51 - £30,482.35 a year
- Part-time
- Sales
- Store discount
- Employee discount
2d
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Rehabilitation Specialist
Nuffield Health —Chigwell
- Up to £30,497.59 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
Patient Support Executive
CREATE Fertility —London
- £30,784 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
4d
Reservations Agent (Maternity Cover)
Still Life Global —London
- £13.33 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
7d
Customer Care Specialist
Prima —London
- Hybrid work
- Customer service
- Care experience
- Data entry
Quick apply
Fraud & Abuse QA Specialist
Deliveroo —London
- Full-time
- English
- Analysis skills
- Restaurant
Chargehand (Late Shift)
Dennis Eagle —Bexley
- Up to £68,323.32 a year
- Overtime
- Maintenance
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience Specialist (Automotive)
Percepta —Basildon
- £27,275 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
9d
Dental Receptionist - Weekend Role
Banning Dental Group —Canning Town Station
- £13 - £16 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
- Flexible schedule
Quick apply
1d
Customer Marketing Specialist
Nationwide Building Society —London
- From £32,000 a year
- Temporary
- English
7d
Dispensing Optician
Boots —Welling
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Bank Receptionist
Cygnet —London
- £13.30 an hour
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Free parking
- Employee discount
2d
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply

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Customer Engagement Specialist

Wurth UK Ltd -
Erith

Quick apply

Job details

Permanent
£35,000 - £40,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Excel
Sales
Analysis skills
Presentation skills
Leadership
Communication skills

Full job description

Customer Engagement Specialist

£35,000-£40,000 DOE

Role Purpose

The Customer Engagement Specialist will play a pivotal role in accelerating customer growth, strengthening retention, and shaping how we engage with medium and large business customers. This is an entrepreneurial, KPI-driven role that requires initiative, creativity, and the confidence to influence the sales and Key Account management teams.

As we expand and evolve our customer management strategy, this role offers genuine progression opportunities and the chance to help define what best-in-class customer engagement looks like for our organisation.

Key Responsibilities

Strategic Customer Growth & Engagement

Promote and support positive customer growth across medium and large customers while supporting new customer acquisition through targeted engagement initiatives.
Work proactively with the sales and KAM workforce to align efforts, strengthen communication, and ensure a unified customer experience across the entire customer journey.
Analyse customer performance data, growth trends, and engagement activity to identify opportunities, risks, and clear actions.

Entrepreneurial Ownership of Customer Programs

Design, implement, and continuously improve customer reward, retention, and loyalty programs.
Increase the use and effectiveness of customer data across all touchpoints, ensuring insights are embedded into commercial decision-making.
Lead communication and roll-out of all customer initiatives, ensuring the field teams are equipped, informed, and motivated to execute.

Sales Territory & CRM Effectiveness

Ensure vacant sales territories receive proactive communication and consistent customer contact.
Strengthen CRM usage across the sales organisation by improving data quality, process adherence, and practical value for end-users.
Support sales operations with territory optimisation, including data cleansing and opportunity mapping.

Customer Insights & Continuous Improvement

Conduct customer satisfaction surveys across all customer clusters in line with ISO requirements, transforming findings into actionable recommendations.
Analyse new, at-risk, and strategically important customers to recommend targeted interventions and safeguard business continuity.
Develop rules and follow-up structures to ensure actions are approved, implemented, and monitored.

Campaign Planning & Lead Development

Identify new potential customers and create tailored campaign strategies, including channel selection, messaging, qualification processes, and sales-force enablement.
Work with teams to ensure every campaign is executed with clarity, purpose, and measurable outcomes.

Reporting & Recommendations

Provide clear, data-backed updates to the Head of Customer Operations, including progress against KPIs, program outcomes, and further recommendations to strengthen customer growth and loyalty.

Required Skills & Qualities

Strong leadership presence with the confidence to influence commercial teams
Demonstrated project management ability
High level of initiative and entrepreneurial thinking
Strong analytical and problem-solving capabilities
Exceptional communication and customer-management skills
Advanced Excel proficiency
Sales and/or marketing background preferred
Highly organised, detail-driven, and comfortable presenting to senior stakeholders

What We Offer

23 days holiday (raising up to 28 with Length of Service)
Pension in line with auto-enrolment
Health Care plan – money towards your dental, optical and treatment therapies!
Employee Assistance Programme
Staff discount on all Wurth products
Career progression

Why This Role Matters

This is a critical role in a pivotal moment for the business. We are building the future of our customer engagement and retention ecosystem, and the Customer Engagement Specialist will stand at the centre of that transformation.

You will not simply manage tasks—you will shape strategy, improve how we work, and unlock new commercial value. This is a unique opportunity to make a mark, grow with the organisation, and influence what the next chapter of customer excellence looks like

Company Overview

Please visit https://wurth.co.uk for more information

Quick apply

Refine Your Search

customer care specialist jobs in erith, gtl

Customer Engagement Specialist

Rehbilitation Specialist

Sales Assistant

Customer Care Coordinator

Administrator / Receptionist

Medical Secretary/PA

Liz Earle - Customer Advisor

Customer Onboarding Specialist

Rehabilitation Specialist

Patient Support Executive

Reservations Agent (Maternity Cover)

Customer Care Specialist

Fraud & Abuse QA Specialist

Chargehand (Late Shift)

Customer Experience Specialist (Automotive)

Dental Receptionist - Weekend Role

Customer Marketing Specialist

Dispensing Optician

Bank Receptionist

EUC Engineer

I want to receive the latest job alerts for customer care specialist in erith, gtl

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