Customer success manager Work, Jobs in Eton Dorney (with Salaries)

Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Enterprise Customer Success Manager
SharpEnd —Old Street
- Full-time
- Hybrid work
- Salesforce
- Financial services
- Employee assistance programme
Quick apply
19h
Channel Partnership Manager
Mysoft —Fleet
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Employee assistance programme
Quick apply
Customer Account Manager
NetXL Ltd —Guildford
- £26,000 - £32,000 a year
- Full-time
- Sales
- No experience needed
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Creator Success Manager, ShopYourLikes
Connexity | Skimlinks, a Taboola company —London
- Full-time
- Hybrid work
- CRM software
- Travel
- Annual leave
- Work from home
Quick apply
Customer Relationship Manager
Barchester Healthcare —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Regional Sales Manager
OrderYOYO —London
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Manager
monday.com —London
- Hybrid work
- Analysis skills
- AI
- Communication skills
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
14d
Customer Success Team Manager
CV Library —Fleet
- Full-time
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
Quick apply
6d
Customer Success Manager
Eurobase —London
- Full-time
- CRM software
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply
6d
Senior Account Manager
AkzoNobel —Slough
- £52,900 - £75,600 a year
- Sales
- Travel
- In-person
Quick apply
Customer Success Manager (EMEA)
BitGo —London
- Project management
- Financial services
- Leadership
Quick apply
5d
Customer Success Manager
Syntasso —London
- Hybrid work
- Agile
- IT
Quick apply
Account Manager
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply

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customer success manager jobs near eton dorney

Customer Success Manager

SCOR -
London

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Job details

Qualifications

Jira
French
Spanish
Power BI
Change management
Project management
Bachelor's degree
Confluence
Legal drafting
SharePoint
Software development
APIs
Agile
SaaS
Drafting
Communication skills

Full job description

As Customer Success Manager, you will play an essential role in managing integration-related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. The ideal candidate will have a deep understanding of SaaS platforms, technical integrations, and customer-centric project delivery and is able to connect people and technology.

This Customer Success Manager has a broad remit encompassing – but not limited to – the work areas below:

Define the goals, scope, budget, and resources of a project with all stakeholders.
Own and manage the lifecycle of integration-related support cases, ensuring timely resolution and high customer satisfaction.
Serve as the primary liaison between clients and internal teams (engineering, product, configuration, support) to resolve technical and integration challenges.
Understand each client’s architecture and business processes to guide integration best practices and identify potential friction points.
Collaborate with implementation teams to ensure smooth onboarding and handover of integration cases.
Monitor and report on integration health, usage patterns, and case trends to proactively address issues.
Maintain detailed documentation of integration scenarios, resolutions, and lessons learned to support continuous improvement.
Contribute to the development of integration playbooks, knowledge base articles, and self-service tools.
Support change management efforts when clients update their systems or workflows that impact the SaaS integration.
Lead and manage digital projects from inception to completion, ensuring alignment with strategic goals.
Oversee the implementation and lifecycle of SaaS software solutions, ensuring seamless integration and user adoption.
Establish and optimize project management processes and workflows to enhance efficiency and scalability.
Collaborate with cross-functional technical teams to ensure technological feasibility and innovation in project delivery.
Facilitate communication between project participants and translate complex requirements for non-technical stakeholders.
Provide regular progress reports and maintain proactive communication with clients.
Collaborate with project managers to improve processes and make sure to optimize for client delivery

Strong understanding of software integration, APIs, and cloud-based platforms.
Ability to analyse technical issues and coordinate cross-functional teams to resolve them.
Familiarity with change management practices in a SaaS environment.
Strong drafting skills for functional documentation and client communication.
Ability to set up and refine operational processes in dynamic environments.
Understanding of modern technology stacks and software development practices.
Excellent communication skills in French, Spanish is a nice to have.

Required experience & competencies

You have several years of solid experience in project management, particularly in the technical integration of SaaS solutions, operational management of the solution lifecycle, or client-facing roles within a SaaS company.
You are proficient in agile methodologies as well as structured project management, such as the V-Model approach, and apply them in your professional practice.
You have experience in documenting processes and creating support materials.

Required Education

Bachelor’s or Master’s degree or equivalent

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.

Apply Now

Refine Your Search

customer success manager jobs in eton dorney

Customer Success Manager

Key Account Manager

Enterprise Customer Success Manager

Channel Partnership Manager

Customer Account Manager

Customer Success Manager

Creator Success Manager, ShopYourLikes

Customer Relationship Manager

Regional Sales Manager

Customer Services Executive

Customer Success Manager

Customer Success Manager

Customer Success Team Manager

Customer Success Manager

Senior Customer Success Manager - UK

Customer Success Specialist - Part time

Senior Account Manager

Customer Success Manager (EMEA)

Customer Success Manager

Account Manager

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