it analyst Work, Jobs in euxton, lan (with Salaries)

Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
4d
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
10d
IT Application Analyst
Ummah Welfare Trust —Bolton
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Computer Science
- SQL
Quick apply
3d
Service Desk Analyst
OCU Group —Preston
- Full-time
- Communication skills
Quick apply
Business Analyst - IT Projects
Mark43 —Manchester
- Full-time
- Data analysis skills
- Mentoring
- Organisational skills
IT Service Desk Analyst
Restore PLC —Manchester
- £25,000 - £27,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
2d
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
8d
IT Business Systems Support Analyst
NewPrinces Group —Liverpool
- Azure
- Customer service
- ERP systems
- Annual leave
IT Service Operations Analyst
INRIX —Altrincham
- Full-time
- AWS
- Computer networking
- Communication skills
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
1d
Enterprise Systems Analyst, I
Zebra Technologies —Preston
- Full-time
- ERP systems
- SQL
- Bachelor's degree
- Annual leave
- Employee assistance programme
IT Service Desk Analyst
Artifex Interior Systems Limited —Liverpool
- Full-time
- IT
- Communication skills
Quick apply
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
- AutoCAD
- Microsoft Office
Quick apply
Network Analyst
Muller Group —Manchester
- Full-time
- Hybrid work
- Driving
- Computer networking
- APIs
- Employee discount
- Bereavement leave
IT & Lab Systems Support Analyst
Accountrivia Ltd —Liverpool
- Full-time
- English
- Windows
- IT
Quick apply
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
1d
Service Desk Analyst
EXL Service —Manchester
- Full-time
- Customer service
- Windows
- Organisational skills
- Employee stock purchase plan
Financial Performance & Systems Analyst
Reed In Partnership —Liverpool
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- SQL
- Annual leave
1d

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Service Desk Analyst (2nd Line)

FluidOne -
Chorley

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Customer service
IT support
Communication skills

Full job description

Location:

Chorley

Report to:

Operations Director

Hours:

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview:

As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients.

You will effectively support clients as requested in a timely manner in line with the client’s support contracts.

Responsibilities

You are required to provide reactive and pro-active technical support services and incident management for the following types of work:

Monitoring and maintaining systems and networks

Installation and configuration of systems

Diagnosing faults on both hardware and software

Solving technical and application issues by phone, email or in person

Walking clients through troubleshooting steps

Re-fitting and/or replacing of client hardware

Supporting updates and/or roll-outs for client applications (training of users as needed)

Working to SLA’s

Prioritising and managing multiple open tickets

Establishing good working relationships with clients

You will also;

Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team

Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others

At times, be required to work out of the Office, at Client sites or our Core site. This will require travel, possible overnight stays and has potential for working out of office hours.

Requirements:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practice
Proven experience in an IT Support Role and Team

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Employee Assistance Programme (EAP)

Life Assurance (3x salary)

Sodexo Discount Platform

Complimentary breakfast and refreshments

5% company pension contribution

Generous holiday entitlement + birthday leave

Half-price internet connectivity

Ride2Work scheme

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Apply Now

Refine Your Search

it analyst jobs in euxton, lan

Service Desk Analyst (2nd Line)

1st line Service Desk Analyst

2nd Line IT Support Analyst

IT Application Analyst

Service Desk Analyst

Business Analyst - IT Projects

IT Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

IT Business Systems Support Analyst

IT Service Operations Analyst

IT Customer Experience Support Analyst

Enterprise Systems Analyst, I

IT Service Desk Analyst

IT Support Analyst

Network Analyst

IT & Lab Systems Support Analyst

Service Desk Analyst

Service Desk Analyst

Financial Performance & Systems Analyst

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