Customer experience specialist Work, Jobs in Eversley, Ham (with Salaries)

Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
- £35,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Windows
- IT
- Referral programme
Quick apply
Customer Experience Performance Specialist
Waitrose & Partners —Bracknell
- £47,000 - £73,500 a year
- Full-time
- Hybrid work
- Maintenance
- IT
21h
Trainee Quantity Surveyor
Collard Group Ltd —Eversley
- From £25,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Life insurance
- Referral programme
Quick apply
14d
Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
4d
VodafoneThree - Customer Relations Specialist
Vodafone —Farnborough
- Full-time
- Hybrid work
- Communication skills
- Employee discount
20h
Contract Specialist
BD —Winnersh
- £33,300 - £50,775 a year
- Microsoft Office
- No degree
- Contracts
Workplace Manager
QinetiQ —Farnborough
- £49,725 - £55,250 a year
- Full-time
- Continuous improvement
- Employee discount
Repairs & Asset Controller
Avia Technique Limited —Wokingham
- £38,700 - £44,500 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
11d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
13d
Category Specialist Executive
Avia Technique Limited —Wokingham
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Free parking
Quick apply
11d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
11d
Customer Experience Specialist
GRENKE —Guildford
- Customer service
- Microsoft Office
- Organisational skills
Sales - Sales Advisor - UK
New Look —Fleet
- Part-time
- Microsoft Word
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Mears Group —Basingstoke
- Up to £40,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £48,000 a year
- Customer service
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
11d
Sales Specialist
Furniture Village —Farnborough
- £25,500 a year
- Weekend availability
- Sales
- Customer service
- Retail sales
- Employee discount
Quick apply
Sales Advisor
Bodypower Sports plc Fitness Superstore —Frimley
- £14 an hour
- Overtime
- Sales
- Merchandising
- In-person
- Free parking
- Annual leave
Quick apply
9d
Project Manager
Mysoft —Fleet
- Full-time
- Hybrid work
- PMP
- ERP systems
- Project management
- Free parking
- Employee assistance programme
Quick apply

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customer experience specialist jobs near eversley, ham

Helpdesk Specialist

Masters Of Mindset Ltd. -
Uxbridge

Quick apply

Job details

Full-time
£35,000 - £38,000 a year

Benefits

Company pension
Company events
Referral programme

Qualifications

Microsoft Windows Server
Customer service
GCSE
LAN
Windows
Technical support
DHCP
ITIL
IT support
DNS
Mobile device management
IT
Active Directory
Help desk
VPN

Full job description

Job description

We are Masters of Mindset LTD., and we are a global sales management company that specialises in building hire performance sales teams for large corporate global clients around the world.

With a rapid growth plan in place and our operations ever expanding, we now call upon someone experienced in IT support to join our team at our HQ in Uxbridge, North-West London.

The Helpdesk Specialist will provide hands-on Tier 1 and Tier 2 technical support to colleagues across the UK office, working across two nearby sites. The role is fully office-based, covering night-to-night helpdesk, desktop, application, network, and telephone support while maintaining strong assets, documentation, and security standards.

The post holder will work closely with local operations, global IT teams, and approved third-party suppliers to keep users productive, resolve issues quickly, and support small technology rollouts, office moves, and continuous service improvement.

Hours: 5pm – 1am (Mon-Fri and 1 Sat a month)

Job Type: Full-time

Strictly office based.

Salary: £35,000.00 per year

Responsibilities:

Provide Tier 1 and Tier 2 support in person, by phone, and through the ticketing system, ensuring users receive timely, professional assistance.
Log, triage, prioritize, resolve, and update incidents and service requests in line with service levels, escalating to internal teams or suppliers where required.
Support laptops, desktops, mobile devices, printers, scanners, peripherals, meeting room technology, Wi-Fi, and VPN connectivity.
Deploy equipment, including operating system setup, application installation, endpoint enrolment, and replacement device preparation.
Administer joiner, mover, and leaver processes, including user accounts, permissions, mailbox access, MFA/password support, equipment provisioning, and secure returns.
Support core business platforms, including productivity/collaboration tools, telephony/contact center systems, remote support tools, and endpoint management platforms.
Assist with basic network and infrastructure tasks, including patching checks, cabling, desk moves, office technology setup, firewall/VPN checks, and liaison with network teams.
Maintain accurate documentation, asset records, license information, knowledge base articles, support notes, and standard operating procedures.
Follow agreed security, data protection, change management, and health and safety processes, including the reporting and escalation of suspected security incidents.
Contribute to IT projects, technology rollouts, and continuous improvement activity across both UK sites.

Essential Skills and Exeperience:

Previous experience in an IT help desk, service desk, or desktop support role, covering both first-line and second-line support.
Strong troubleshooting ability across Windows 10/11 laptops and desktops, standard business applications, printers, and peripherals.
Working knowledge of Microsoft 365 or equivalent productivity platforms, including email, calendars, collaboration tools, file storage, and user support.
Experience supporting user accounts, groups, permissions, password resets, and MFA using directory/identity management tools.
Understanding of networking fundamentals, including LAN, Wi-Fi, DNS, DHCP, VPN, and basic connectivity troubleshooting.
Experience using ticketing systems and working to service levels, priorities, and clear communication updates.
Ability to build and deploy end-user devices using imaging, endpoint management, or similar device management processes.
Confident working independently on site, moving between two nearby locations, and managing competing support priorities.

Desirable experience or ability to learn:

Exposure to mobile device management, AV/meeting room support, or contact center/telephony platforms.
Experience with endpoint management, remote monitoring, patch management, remote support tools, or similar platforms.
Relevant IT qualifications or practical knowledge of ITIL/service management, change control, and common security practices.

Working conditions and physical requirements:

This is a fully on-site role. The successful candidate must be able to work across both UK sites during the shift as business needs require; hybrid or remote work is not available.
The role may involve planned weekend work, occasional adjusted hours, participation in incident support, and support for office moves or maintenance activities.
The role involves hands-on equipment work, including setting up desks, installing monitors, PCs, printers, and network/peripheral equipment.
The post holder must be able to safely lift, carry, move, or install IT equipment up to 25 kg using appropriate manual handling techniques, assistance, or handling aids where required.
All work must be carried out safely and professionally in line with company policies, Health and Safety at Work etc. Act 1974, UK data protection requirements, and internal security standards.

Job Type: Full-time

Pay: £35,000.00-£38,000.00 per year

Benefits:

Company events
Company pension
Referral programme

Ability to commute/relocate:

Uxbridge UB8 1UX: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Technical support: 2 years (required)
Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in eversley, ham

Helpdesk Specialist

Customer Experience Performance Specialist

Trainee Quantity Surveyor

Contact Centre Associate

Senior Customer Experience Manager

VodafoneThree - Customer Relations Specialist

Contract Specialist

Workplace Manager

Repairs & Asset Controller

Complaints Team Leader

Category Specialist Executive

Senior Customer Service Manager

Customer Experience Specialist

Sales - Sales Advisor - UK

Service Desk Analyst

Team Leader

Specialist IT Services and Support II

Sales Specialist

Sales Advisor

Project Manager

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