Community communications Work, Jobs in Exeter, Eng (with Salaries)

Customer Communications Manager
South West Water —Exeter
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
12d
Individual Giving Manager
British Hen Welfare Trust —South Molton
- £35,000 - £40,000 a year
- Part-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
- Work from home
Quick apply
14d
Campaigns and Content Executive
Ashfords LLP —Exeter
- Full-time
- Communication skills
6d
Digital & Communications Officer (Part-Time)
Surf Life Saving GB —Exeter
- Up to £24,785 a year
- Hybrid work
- Social media management
- Communication skills
- Marketing
- Free parking
Quick apply
GBP 8170 Programme Assistant (Interdisciplinary Pathways)
University of Exeter —Exeter
- From £28,029 a year
- Hybrid work
- Microsoft Excel
- Customer service
- University
COMMUNITY COMMUNICATIONS OFFICER
Totnes Town Council —Totnes
- From £20,927 a year
- Part-time
- English
- In-person
- Sick pay
Quick apply
Technical Administrator
Gateley —Exeter
- Microsoft Excel
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Researcher Development and Research Culture Administrator
University of Exeter —Exeter
- £30,628 a year
- Hybrid work
- University
- Annual leave
12d
Customer Service Advisor
EDF Energy —Exeter
- £27,019 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
11d
GBP 8179 Graduate Researcher: Tree Equity
University of Exeter —Exeter
- From £28,029 a year
- Hybrid work
- Data analysis skills
- University
- Presentation skills
5d
Administrator
Bupa —Exeter
- £26,800 a year
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Employee discount
- Gym membership
Quick apply
Barista
Costa Limited —Exeter
- £13.12 - £14.12 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Employee discount
Community Support Administrator
Step One —Exeter
- £25,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
11d
Learning Mentor
United Response —Exeter
- £13.25 an hour
- Part-time
- Teaching
- Paid training
- Employee discount
Volunteer Coordinator
Powderham Castle —Exeter
- £26,000 a year
- Part-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Laboratory Scientist (Chemistry)
South West Water —Exeter
- £28,338 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Community Health and Engagement Officer (CHEO)
Millbrook Healthcare Group Ltd —Exeter
- Up to £32,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
Wellbeing and Employability Advisor - West Devon
Crystal Pathways —Okehampton
- £25,000 - £28,000 a year
- Full-time
- Travel
- Mentoring
- In-person
- Employee discount
Quick apply
Trainer
LiveWest —Clyst Honiton
- £33,100 - £36,800 a year
- Hybrid work
- Travel
- Organisational skills
- IT
- Annual leave
- Employee discount
11d
Project Support Administator
Gallifordtry —Exeter
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Employee assistance programme
- Employee discount

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Customer Communications Manager

South West Water -
Exeter

Apply Now

Job details

12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Regulatory reporting
Project management
Communication skills

Full job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Customer Communications Manager

At South West Water, we’re committed to keeping our customers informed, supported, and confident in the services we deliver every day. We’re looking for an experienced and driven Customer Communications Manager based out of our Exeter HQ to lead the way in shaping how we connect with our customers when it matters most.

This role supports communications across our wider group brands, including Pennon, Bristol Water, SES Water and Bournemouth Water.

About the Role

As Customer Communications Manager, you’ll be responsible for leading the development and delivery of clear, timely, and effective communications across all customer channels. From everyday service updates to critical incident response, you’ll ensure our messaging is consistent, accessible, and aligned with regulatory standards and our brand values.

You’ll work closely with colleagues across communications, operations, customer service, and external partners, while also line managing.

This is a high-impact role where your work will directly influence customer experience, trust and satisfaction.

Key Responsibilities

Develop and deliver a customer communications strategy aligned with business goals
Oversee tone, clarity, accuracy, and compliance of all customer communications
Lead communications during incidents and provide real-time multi-channel updates
Support incident management, including standby responsibilities
Deliver engagement campaigns and collaborate with internal/external partners
Monitor performance and use insights to improve customer experience
Support vulnerable customers and regulatory reporting (e.g. Ofwat, CCW)
Represent customer communications in cross-functional forums

What We’re Looking For

Strong written and verbal communication skills
Ability to simplify complex information for customers
Excellent planning, prioritisation, and project management skills
Calm decision-making under pressure
Data-driven approach to improving customer outcomes
Experience in customer journeys and multi-channel communications
Budget and line management experience

About you

Approximately 5 years’ relevant experience, either in a similar role or demonstrating transferable skills
Experience working in a regulated environment (ideally water, utilities, or public sector)
Experience engaging vulnerable or hard-to-reach audiences is advantageous

What’s in it for you?

At South West Water, our people are central to our success. You’ll benefit from ongoing training, development, and genuine career progression opportunities within one of the South West’s largest employers. We’re proud to be an Investors in People organisation and a company with a strong commitment to environmental responsibility.

Ready to make a difference? Join us as our Customer Communications Manager and help create a workplace where people thrive.

We believe in rewarding our people for their hard work and dedication. As our Customer Communications Manager, you'll enjoy:

Competitive Salary – Based on experience and skills
Annual Bonus Scheme – Recognising company performance
Pension Scheme – Helping you plan for your future
Healthcare Benefits – Access to employee assistance programs
Employee Discounts – On various products and services
Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 8th July 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply Now

Refine Your Search

community communications jobs in exeter, eng

Customer Communications Manager

Individual Giving Manager

Campaigns and Content Executive

Digital & Communications Officer (Part-Time)

GBP 8170 Programme Assistant (Interdisciplinary Pathways)

COMMUNITY COMMUNICATIONS OFFICER

Technical Administrator

Researcher Development and Research Culture Administrator

Customer Service Advisor

GBP 8179 Graduate Researcher: Tree Equity

Administrator

Barista

Community Support Administrator

Learning Mentor

Volunteer Coordinator

Laboratory Scientist (Chemistry)

Community Health and Engagement Officer (CHEO)

Wellbeing and Employability Advisor - West Devon

Trainer

Project Support Administator

I want to receive the latest job alerts for community communications in exeter, eng

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