Customer experience lead Work, Jobs in Exeter, Eng (with Salaries)

Commercial & Ecommerce Director
EQUIDRY Limited —South Molton
- From £80,000 a year
- Full-time
- Management
- Salesforce
- Analysis skills
- Store discount
- Employee discount
Quick apply
Shift Lead
B&Q —Exeter
- £27,709.50 a year
- Part-time
- Annual leave
- Employee assistance programme
Customer Communications Manager
South West Water —Exeter
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
11d
Team Leader
TK Maxx —Exeter
- Full-time
- Employee discount
Office Manager/PA
AZebra Group Ltd —Exeter
- £28,000 - £30,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
5d
Lead Nightshift Manager
Sainsbury's —Exeter
- From £36,250 a year
- Full-time
- Management
- Leadership
- Employee discount
10d
Business Development Manager
Clear Business —Exeter
- Up to £40,000 a year
- Full-time
- Hybrid work
- Sales
- Free parking
- Employee discount
Quick apply
11d
Customer Service Advisor
Barclays —Exeter
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
4d
Commercial Administrator
M Group —Exeter
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Digital Marketing Executive
GK Signs & Screenprint Ltd —Exeter
- £25,000 - £30,000 a year
- Full-time
- Sales
- Marketing
- English
- Free parking
Quick apply
Shift Manager
Greggs —Exeter
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Porsche Service Advisor
Ryland Automotive —Exeter
- Up to £39,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
3d
International Development Delivery Manager
Met Office —Exeter
- £43,081 - £46,728 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
Quick apply
Leisure Assistant
Fusion School Services —Exeter
- £13.45 an hour
- Part-time
- Hospitality
- Management
- First Aid Certification
- Employee assistance programme
- Flexible schedule
Quick apply
7d
Deputy Manager
Iceland —Exeter
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Graduate Management Trainee - Exeter
Enterprise Mobility —Exeter
- Full-time
- Sales
- Customer service
- Bachelor's degree
Castle and Visitor Coordinator
Powderham Castle —Exeter
- £26,000 a year
- Part-time
- Hospitality
- Supervising experience
- First Aid Certification
- Free parking
- Annual leave
Quick apply
Assistant Manager
Smiggle —Heavitree
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Annual leave
Quick apply
6d
Travel Consultant - Paignton
Hays Travel —Paignton
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Practice Manager
The South Lawn Medical Practice —Exeter
- £42,000 - £47,500 a year
- Full-time
- Management
- Human resources
- Leadership
- Free parking
- Sick pay
Quick apply
2d

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Commercial & Ecommerce Director

EQUIDRY Limited
South Molton

Quick apply

Job details

Full-time
From £80,000 a year

Benefits

Store discount
Employee discount
On-site parking

Qualifications

Management
Salesforce
Analysis skills
B2B sales
Leadership

Full job description

EQUIDRY is the market leading wet weather performance wear brand for equestrians. With a loyal customer base, strong profitability and ambitious growth plans, we are seeking an experienced Commercial Director to help lead the business through its next stage of growth.

This is a hands on leadership role responsible for driving revenue growth, improving profitability, building commercial insight and developing the team and processes required to scale the business successfully.

Key Responsibilities

The Commercial Director will own the commercial performance of EQUIDRY and Drywalks across ecommerce, retail and wholesale channels.

Working closely with the founders, you will be responsible for understanding what drives growth, identifying opportunities for improvement, building reporting frameworks and ensuring commercial decisions are driven by data.

You will lead the development of the ecommerce and marketing functions while helping create a high performance culture across the business.

Commercial Performance

Own revenue, profitability and commercial performance across all sales channels.
Develop and manage annual budgets, forecasts and growth plans.
Identify opportunities to increase sales, conversion rates, average order value and customer lifetime value.
Monitor and improve gross margin and contribution margin.
Evaluate promotional activity and pricing strategy.

Ecommerce

Lead the ecommerce strategy across Shopify and associated platforms.
Monitor website performance, conversion rates and customer journeys.
Work with internal teams to optimise trading performance.
Ensure customer acquisition and retention activity delivers profitable growth.

Reporting & Analytics

Build and maintain clear KPI dashboards.
Analyse customer, product and channel performance.
Provide weekly and monthly performance reports to the leadership team.
Develop a culture of data led decision making throughout the business.

Leadership

Lead and develop the marketing, ecommerce and content teams.
Establish clear objectives and accountability across departments.
Mentor and develop junior team members.
Introduce processes and systems that enable the business to scale efficiently.

Strategic Growth

Support new product launches and category expansion.
Evaluate new routes to market and growth opportunities.
Work closely with retail and wholesale partners to maximise performance.
Identify operational and commercial improvements that increase profitability.

Experience Required

Proven experience growing a successful ecommerce or consumer brand.
Strong commercial and financial understanding.
Experience managing ecommerce performance, digital marketing and trading.
Ability to interpret complex data and turn insight into action.
Strong leadership and people management skills.
Experience working within founder led businesses is highly desirable.

Key Success Measures

Revenue growth
Profitability improvement
Customer acquisition efficiency
Customer retention and repeat purchase rates
Website conversion rate
Team development and performance
Forecast accuracy
Delivery of strategic growth initiatives

Pay: From £80,000.00 per year

Benefits:

On-site parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

customer experience lead jobs in exeter, eng

Commercial & Ecommerce Director

Shift Lead

Customer Communications Manager

Team Leader

Office Manager/PA

Lead Nightshift Manager

Business Development Manager

Customer Service Advisor

Commercial Administrator

Digital Marketing Executive

Shift Manager

Porsche Service Advisor

International Development Delivery Manager

Leisure Assistant

Deputy Manager

Graduate Management Trainee - Exeter

Castle and Visitor Coordinator

Assistant Manager

Travel Consultant - Paignton

Practice Manager

I want to receive the latest job alerts for customer experience lead in exeter, eng

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