Commercial finance director Work, Jobs in Eye, Cam (with Salaries)

Customer Service Director
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
Quick apply
4d
Commercial Finance Director
Trade Mastermind Limited —Peterborough
- £90,000 - £120,000 a year
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Leadership
- Free parking
Quick apply
3d
Director of Data & Insights
Trade Mastermind Limited —Peterborough
- £90,000 - £110,000 a year
- Part-time
- CRM software
- In-person
- Leadership
Quick apply
5d
Business Development Manager
Trade Mastermind Limited —Peterborough
- £40,000 - £100,000 a year
- Full-time
- Presentation skills
- Contracts
- In-person
Quick apply
5d
Business Manager
Caterpillar —Peterborough
- £66,000 - £75,000 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Referral programme
Commercial Director
ABAgri —Peterborough
- Hybrid work
- Team management
- Travel
- Leadership
Chief Finance Officer - East of England North
The CFO Centre —Peterborough
- Hybrid work
Quick apply
Recycling Management Accountant
Mick George Ltd —Huntingdon
- £30,000 - £50,000 a year
- Full-time
- Analysis skills
- In-person
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
Executive Finance Broker
Bear Business Finance Ltd —Peterborough
- £60,000 - £250,000 a year
- Full-time
- Bachelor's degree
- Financial services
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Customer Service & Operations Manager
Soane Britain —Park
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
1d
Commercial and Customer Experience Manager
The Core at Corby Cube —Corby
- £36,500 a year
- Weekend availability
- Bar
- Management
- Business development
- Flexible schedule
Quick apply
11d
Personal Assistant
Cambridgeshire County Council —Huntingdon
- £31,537 - £33,699 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee discount
12d
Independent Financial Advisor
Trade Mastermind Limited —Peterborough
- £60,000 - £75,000 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Free parking
Quick apply
5d

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commercial finance director jobs near eye, cam

Customer Service Director

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Permanent | Full-time
£75,000 - £100,000 a year
4 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Customer service
Stakeholder liaison
Customer relationship management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Business coaching
Leadership
Communication skills

Full job description

Customer Service Director

Location: Peterborough (Full-Time, Office-Based)
Salary: £75,000 - £100,000 per annum + Performance Bonus
Job Type: Permanent, Full-Time
Reporting to: CEO

About Trade Mastermind

Trade Mastermind is one of the UK's leading business growth, education and coaching organisations, helping ambitious business owners build more profitable, scalable and sustainable businesses.

Founded by BBC The Apprentice winner Joseph Valente, we have helped thousands of entrepreneurs improve their sales, marketing, leadership, operations and financial performance. While our roots are in the trades and construction sector, we now support business owners across a wide range of industries throughout the UK.

As we continue our exciting growth journey, we are looking for an experienced Customer Service Director to join our senior leadership team and take ownership of the entire customer experience.

The Opportunity

This is a strategic leadership role with responsibility for Customer Service, Customer Success, Account Management, Onboarding, Retention and Renewals.

Reporting directly to the CEO, you will develop and deliver a customer strategy that ensures every customer receives an exceptional experience from the moment they join Trade Mastermind through to renewal and long-term partnership.

We are seeking a commercially minded customer leader who understands how outstanding service, customer engagement and team leadership drive retention, recurring revenue and customer lifetime value.

You will have the opportunity to shape the customer function, improve performance, build high-performing teams and create a world-class customer experience that supports our continued expansion.

Key Responsibilities

As Customer Service Director, you will lead and develop the customer function, ensuring it delivers exceptional service and measurable business results.

Developing and executing the overall customer service and customer success strategy.
Leading Customer Service, Customer Success and Account Management teams.
Taking ownership of the customer journey from onboarding through to renewal and retention.
Improving customer engagement and long-term customer value.
Driving retention initiatives and reducing customer churn.
Establishing clear KPIs and performance metrics across the department.
Using customer insight and data to identify trends, opportunities and areas for improvement.
Managing customer escalations and ensuring effective issue resolution.
Developing scalable processes, systems and CRM capabilities to support growth.
Building a culture of accountability, ownership and continuous improvement.
Collaborating closely with Sales, Marketing, Finance and Operations to deliver a seamless customer experience.

About You

To succeed in this role, you will be an experienced customer leader with a strong track record of driving customer satisfaction, retention and team performance.

Experience in a senior Customer Service, Customer Success, Customer Experience or Account Management leadership role.
A proven ability to improve customer retention and reduce churn.
Experience managing managers and high-performing customer-facing teams.
Strong commercial awareness, particularly around recurring revenue and customer lifetime value.
Experience developing KPIs, reporting frameworks and performance improvement strategies.
Excellent leadership, communication and stakeholder management skills.
A proactive, solutions-focused approach and the ability to thrive in a fast-paced environment.

Experience within business coaching, professional training, education, SaaS, membership or subscription-based businesses would be advantageous but is not essential.

What Success Looks Like

Success in this role will be demonstrated through improvements in customer retention, renewal rates, customer satisfaction, engagement, lifetime value and overall customer experience. You will also play a key role in improving team performance, strengthening customer advocacy and ensuring a consistent, high-quality customer journey across the business.

What We Offer

£75,000 - £100,000 salary depending on experience.
Performance-related bonus.
Direct access to the CEO and senior leadership team.
Significant influence over company-wide customer strategy.
Career progression and leadership development opportunities.
Tailored training and professional development.
Health and wellbeing programme.
Company pension scheme.
Company equipment.
Modern office environment with free on-site parking.
Regular team and company events.
Sponsored training and qualifications.

Why Join Trade Mastermind?

This is an exciting opportunity to join a growing organisation and take ownership of one of the most important functions within the business.

You will have the autonomy to shape customer strategy, develop talented teams, improve retention and create an exceptional customer experience that delivers long-term value for both our customers and Trade Mastermind.

If you're an ambitious customer leader passionate about customer experience, retention, team development and business growth, we'd love to hear from you. Apply today.

Pay: £75,000.00-£100,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

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Customer Service Director