Customer experience manager Work, Jobs in Fallowfield, Gtm (with Salaries)

Customer Success Manager
30Seconds Group Ltd —Manchester
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Work from home
Quick apply
1d
Customer Experience Manager
Barchester Healthcare —Manchester
- £40,000 a year
- Analysis skills
- Project management
- Travel
- Annual leave
Quick apply
5d
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Senior Customer Journey Product Manager
CAML —Manchester
- £75,000 - £85,000 a year
- Full-time
- Agile
1d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
13d
Personal Assistant to Operations Director
SE Recycling Ltd —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
1h
RETAIL ASSISTANT
Merlin Entertainments —Manchester
- £12.81 an hour
- Part-time
- Resort
2d
Event Marshals for Stockport 10k
RunThrough —Stockport
- £13 an hour
- Part-time
- Hospitality
- Management
- No experience needed
Quick apply
7d
Customer Analytics & Insights Manager
Dominos —Manchester
- Full-time
- SQL
- Mentoring
- Leadership
2d
Customer Experience Manager
Sainsbury's —Stockport
- From £32,700 a year
- Management
- Leadership
- Employee discount
Store Manager
Aldi —Manchester
- £52,910 - £69,000 a year
- Annual leave
District Manager - Drive Thru
Five Guys UK —Manchester
- Quick service & fast food restaurant
- Leadership
- Communication skills
Customer Service Manager
CHEP —Manchester
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
Area Manager
Places for People —Manchester
- £45,000 a year
- Leadership
- Annual leave
- Employee discount
1h
TikTok Shop Manager
P.Louise —Stockport
- £40,000 - £45,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
Quick apply
7d
Deputy Manager
Aldi —Manchester
- £14.75 - £15.72 an hour
Deputy Manager - Bershka Trafford Centre Manchester
INDITEX —Manchester
- Full-time
- Leadership
- Employee discount
Quick apply
Coding Center Manager (Game Design, Coding, AI)
Code Ninjas Trafford —Sale
- £15 - £16 an hour
- Part-time
- Management
- Sales
- Microsoft Office
- Free parking
Quick apply
2d
TikTok Live Manager
P.Louise —Stockport
- £30,000 - £45,000 a year
- Weekend availability
- Management
- Sales
- Social media management
Quick apply
5d
People & Culture Officer
Ravago —Manchester
- £35,000 - £37,500 a year
- Hybrid work
- Human resources
- Employee assistance programme
Quick apply
1d

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Customer Success Manager

30Seconds Group Ltd
Manchester

Quick apply

Job details

Full-time
£34,000 - £40,000 a year
1 day ago

Benefits

Company pension
Work from home

Qualifications

B2B
Relationship management
HubSpot
SaaS
Account management
Communication skills
Time management

Full job description

Job Summary
30Seconds Group is transforming resident communication within apartment buildings by helping property managers, managing agents, and freeholders directly engage with residents through a modern hardware and software communication platform.

Traditionally, residential property communication has relied on post, paper notices, email, and resident portals - methods that often achieve limited engagement and leave significant communication gaps between property managers and residents. This challenge is amplified by the high proportion of sublet properties, where managing agents frequently only hold landlord contact details rather than direct resident information.

30Seconds Group solves this problem by providing an integrated hardware and SaaS platform that enables highly visible, real-time communication with residents directly within apartment buildings. The platform also plays an increasingly important role in supporting resident engagement obligations under the Building Safety Act, helping clients improve communication, operational efficiency, and resident safety.

Due to strong product market fit and exceptionally low customer churn, the Customer Success Manager role is focused on maximising customer value through successful onboarding, platform adoption, engagement, retention, and long-term account growth.

The Customer Success Manager will act as a trusted advisor to customers, helping managing agents and freeholders fully utilise the 30Seconds platform to improve resident communication and operational outcomes across their portfolios.

This role is responsible for driving customer success by:
- Supporting onboarding and implementation
- Driving platform usage and adoption
- Building strong customer relationships
- Identifying opportunities to increase engagement and value
- Supporting retention and long-term customer satisfaction
- Acting as the voice of the customer internally

The successful candidate will work cross-functionally with sales, operations, and leadership teams to ensure customers achieve measurable value from the platform while contributing to the continued growth and reputation of 30Seconds Group.

Responsibilities

Manage a portfolio of customer accounts and act as the primary post‑sales contact
Support onboarding and implementation of new customers
Ensure customers successfully adopt and use 30Seconds Group products
Build strong relationships with client stakeholders
Monitor customer health metrics and engagement levels
Proactively identify risks to retention and address issues early
Work closely with Sales, Product, and Support teams to resolve customer challenges
Identify opportunities for upsell, cross‑sell, and account expansion
Lead regular customer check‑ins and performance reviews
Internal project Ownership and departmental efficiencies

Requirements

2–5 years experience in Customer Success, Account Management, or client‑facing roles
Strong relationship management and communication skills
Ability to manage multiple accounts and priorities
Problem‑solving mindset and proactive approach to customer needs
Experience using CRM or customer success tools (e.g., HubSpot, Salesforce, Gainsight, Monday)

Preferred Experience

Experience working in SaaS, technology, or digital service environments
Experience in Property management would be an added benefit.
Experience managing B2B clients
Ability to interpret usage or engagement data to inform customer strategy

Key Competencies

Customer‑centric mindset
Strong organisational and time‑management skills
Analytical thinking
Collaboration across teams
Clear and confident communication

Pay: £34,000.00-£40,000.00 per year

Benefits:

Company pension
Work from home

Work Location: Hybrid remote in Manchester

Quick apply

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Customer Success Manager