Home manager Work, Jobs in Fareham North West, Ham (with Salaries)

Client Care Lead
Right at Home Solent & Southampton —Fareham
- Organisational skills
- Leadership
- Communication skills
Quick apply
Client Relationship Manager
AGI Global Logistics group Ltd —Fareham
- £30,000 a year
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Health & wellbeing programme
- Work from home
Quick apply
2d
Customer Relationship Manager
Barchester Healthcare —Fareham
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Residential Home Manager
Kynance —East Cowes
- From £35,000 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Annual leave
Quick apply
Estate Agent
The Property Experts —Fareham
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Port Control Officer
Portsmouth City Council —Portsmouth
- £28,239 - £49,601 a year
- Weekend availability
- Customer service
- English
- Computer skills
4d
Quality Improvement and Regulation Manager
Barchester Healthcare —Southampton
- £45,000 a year
- Analysis skills
- Travel
- Mentoring
Quick apply
9d
Home Manager
Barchester Healthcare —Winchester
- Organisational skills
- Leadership
- Marketing
Quick apply
11d
Multi Site General Manager
BH Live —Portsmouth
- £50,000 - £55,000 a year
- Weekend availability
- Sales
- Leadership
- Employee assistance programme
- Employee discount
12d
PA to Divisional Director
BarrattDevelopments —Southampton
- Microsoft Powerpoint
- English
- Microsoft Office
10d
Deputy Manager
Dolphin Homes Ltd —Bedhampton
- £15.60 an hour
- English
- First Aid Certification
- Team management
Quick apply
10d
Trainee Children's Home Manager - LD
Keys Children —Southampton
- £35,805 a year
- Full-time
- Leadership
- Paid training
- Annual leave
Quick apply
Senior Service Operations Manager
Office for National Statistics —Fareham
- £41,985 a year
- Part-time
- Presentation skills
- Travel
- Organisational skills
3d
Deputy Manager - Children's Home
Keys Children —Southampton
- £35,308 - £37,605 a year
- Driving
- Paid training
- Annual leave
Quick apply
Sales Consultant/Assistant Manager
Audio T —Portsmouth
- From £22,222 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Pupil Centre Manager
Swanmore College —Southampton
- £33,178 - £36,369 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
3d
Field Sales Representative
Chrome Telecom Ltd —Fareham
- £80,000 - £120,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- IT
- Free parking
- Flexitime
Quick apply
3d
Assistant Manager
Grandir UK —Park Gate
- £28,288 - £30,992 a year
- Full-time
- Preschool
- In-person
- Annual leave
- Employee discount
Quick apply
Assistant Psychologist
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £28,392 - £31,157 a year
- Part-time
- Bachelor's degree
- Psychology
3d
Project Manager - Streetworks & Utilities (Infrastructure)
Bauer Media Outdoor —Portsmouth
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
- Employee discount
Quick apply

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Client Care Lead

Right at Home Solent & Southampton -
Fareham

Quick apply

Job details

Qualifications

Organisational skills
NVQ
Leadership
Communication skills

Full job description

The Client Care Lead is responsible for managing the client journey from initial enquiry through onboarding and ongoing support, ensuring services are delivered in a safe, effective, caring, responsive, and well-led manner.

Reporting to the Client Care Manager, the role acts as a central point of accountability for client experience, supporting sustainable growth through timely responsiveness, strong relationships, and high-quality, person-centred care. By understanding client needs and adapting services as those needs change, the Client Lead helps ensure continuity of care, positive outcomes, and long-term trust within the community.

Key Responsibilities

New Client Enquiries, Assessments & Onboarding (Safe, Responsive & Well-Led)

Act as the first point of contact for new client enquiries, responding promptly, professionally, and with compassion
Gather relevant information to understand needs, circumstances, and urgency of support required
Coordinate and book initial assessments within a 72-hour timeframe to ensure responsiveness to supporting the new client and their family.
Work closely with care coordinators and recruitment around capacity planning to ensure client demand is met with carer capacity
Lead the onboarding of new clients, ensuring a smooth, reassuring, and well-managed transition into services
Ensure all assessments, documentation, consents, and care information are completed accurately and in a timely manner
Take a proactive approach with the welfare of clients, liaising with other healthcare professionals to ensure a joined-up circle of care for the client.

Client Relationship, Retention & Advocacy (Caring & Person-Centred)

Build and maintain strong, trusted relationships with clients and families
Act as a consistent and accessible point of contact throughout the client journey
Maintain regular communication through service reviews, quality assessments and feedback from carers to understand the client experience, and that their needs are being met.
Advocate for clients, ensuring their wishes, preferences, dignity, and best interests are central to all decisions
Take a proactive approach to client retention through attentive, responsive, and high-quality relationship management

Ongoing Review, Responsiveness & Growth (Responsive & Effective)

Proactively monitor for indicators of changing need, risk, or opportunity to improve outcomes through weekly review of MARs and Client records
Initiate timely QAs and service reviews of care arrangements to ensure services remain appropriate and person-centred
Work collaboratively with coordinators and care teams to adapt care packages as client needs evolve
Support sustainable growth by ensuring services flex in response to need rather than reaching crisis point
In advance of domiciliary care no longer fully meet a client’s needs, provide clear, professional guidance to clients and families around the Live in Care service, where this would better support safety, wellbeing, and independence and peace of mind for the family, as an alternative to residential care.
Support clients and families to understand how live-in care can enable the client to remain living at home, in line with their wishes
Ensure transitions between care models are well planned, clearly communicated, and carried out with dignity and reassurance

Quality, Safety & Compliance (Safe, Effective & Well-Led)

Monitor the quality of services experienced by clients, identifying risks, themes, and opportunities for improvement
Work closely with the Carer Experience Team, to ensure that carer competencies are at the level required to deliver a quality service.
Organise Client Meetings (in partnership with the Carer Experience Team) with care teams supporting a particular client, to ensure that care delivery is meeting the Client’s needs and our standards, and to share best practice.

Support adherence to relevant legislation, regulatory standards, and internal governance processes
Respond to concerns, complaints, or incidents in line with policy, escalating appropriately to the Client Care Manager where required
Play a key support role to the Leadership Team with Head office audits and CQC inspections.
Ensure learning from feedback, complaints, and incidents is shared and embedded into continuous improvement.

Collaboration, Systems & Professional Practice (Well-Led)

Work in close partnership with care coordinators, the carer experience team, recruitment and leadership
Ensure accurate, timely, and confidential record-keeping in line with data protection requirements
Share insight from enquiries, assessments, and client feedback to inform service development and capacity planning
Role-model professional, ethical, and values-led behaviour at all times
Contribute to a positive, inclusive workplace culture that reflects organisational values of care, integrity, and belonging

Skills & Experience

Essential

Experience in a client-facing or coordination role within a regulated care, health, or community service environment
Strong understanding of person-centred care and safeguarding responsibilities
Proactive and responsive approach handling new enquiries, assessments, as well as sensitive conversations with clients and families
Ability to work within policies, procedures, and regulatory frameworks
Excellent interpersonal, organisational, and communication skills
Ability to identify risk, exercise sound judgement, and escalate appropriately

Desirable

Familiarity with regulatory inspection frameworks (e.g. CQC or equivalent)
Experience working with domiciliary and/or live-in care services
Experience supporting care reviews, service growth, or quality improvement
Level 2 or above NVQ in Health & Social Care or Equivalent Qualifications

Values & Behaviours

Acts with integrity, compassion, and professionalism
Demonstrates responsiveness, reliability, and accountability
Places quality, client wellbeing, dignity, and safety at the heart of decision-making
Works collaboratively and respectfully with colleagues and partners
Committed to learning, improvement, and consistent excellence

Measures of Success

New client enquiries are handled promptly and professionally to ensure new clients are coming on board in line with targets
Assessments and onboarding processes are smooth, timely, and well-coordinated
High levels of client retention through proactive review and responsiveness
Care packages adapt effectively as needs change, supporting growth and continuity
Positive feedback from clients, families, and regulators
Strong contribution to a safe, caring, responsive, and well-led service

Quick apply

Refine Your Search

home manager jobs in fareham north west, ham

Client Care Lead

Client Relationship Manager

Customer Relationship Manager

Residential Home Manager

Estate Agent

Port Control Officer

Quality Improvement and Regulation Manager

Home Manager

Multi Site General Manager

PA to Divisional Director

Deputy Manager

Trainee Children's Home Manager - LD

Senior Service Operations Manager

Deputy Manager - Children's Home

Sales Consultant/Assistant Manager

Pupil Centre Manager

Field Sales Representative

Assistant Manager

Assistant Psychologist

Project Manager - Streetworks & Utilities (Infrastructure)

I want to receive the latest job alerts for home manager in fareham north west, ham

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