Customer success team leader Work, Jobs in Farnborough, Ham (with Salaries)

Customer Success Team Leader
CV Library —Fleet
- £1 - £999,999 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
Quick apply
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
Executive Assistant
QinetiQ —Farnborough
- Full-time
- Travel
- Organisational skills
- Employee discount
12d
Customer Service Team Leader
Tracker —Uxbridge
- Hybrid work
- Management
- Customer service
- Supervising experience
8d
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Samsung Store Promoter DA
CPM UK —Farnborough
- £95 - £117 a day
- Part-time
- Paid training
- Employee discount
Quick apply
Chief Information Officer
Infovista —Guildford
- Presentation skills
Area Manager -showroom Sales
Crane Garden Buildings —Camberley
- £38,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Driving
- Employee discount
- Life insurance
Quick apply
Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Guildford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Success Account Manager
Unily —Godalming
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
Quick apply
Operations Manager
Amora Roofing LTD —Arborfield
- £40,000 - £60,000 a year
- Full-time
- Management
- Merchandising
- Administrative experience
Quick apply
3d
Customer Success Rep II [Life Sciences]
Honeywell —Bracknell
- Full-time
- Remote
- Marketing
- Salesforce
- Bachelor's degree
6d
Sales Development Coach
MotorEasy —Reading
- £40,000 - £55,000 a year
- Full-time
- Sales
- Mentoring
- Financial services
- Health & wellbeing programme
Quick apply
14d
Centre Manager
BCA —Hook
- £55,000 - £65,000 a year
- Monday to Friday
- Continuous improvement
- Travel
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Regional Manager
The Sofa Delivery Company —Farnborough
- £60,000 a year
- Analysis skills
- Leadership
- Employee discount
- Sick pay
Quick apply
5d
Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Reading
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Planning and Coordination Officer
The Royal Horticultural Society —Wisley
- £40,000 a year
- Full-time
- Project management
- Organisational skills
- SharePoint
1d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Consultant Team Manager (2)
TrustFlight —Bracknell
- £45 - £60 an hour
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
Quick apply
9d
Client Services Executive
Northgate Vehicle Hire —Reading
- £28,500 a year
- Annual leave
- Employee discount
Quick apply
5d

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customer success team leader jobs near farnborough, ham

Customer Success Team Leader

CV Library -
Fleet

Quick apply

Job details

Full-time
£1 - £999,999 a year

Qualifications

Customer service
Microsoft Office
IT
Leadership
Communication skills

Full job description

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

The Role
Hours: Monday-Friday, 9:00-17:30
Location: Fleet
Working Pattern: Hybrid – 3 days a week on site

We are currently looking for a client-centric and enthusiastic Customer Success Team Leader to join our team. Leading Customer Success Executives who are responsible for our client base of SME businesses, the Customer Success Team Leader will lead and develop a high-performing team, driving service quality, account growth and account retention.

Responsibilities:

You will be responsible for a portfolio of client accounts
Supporting your client accounts to ensure they are getting the best from their job postings, optimising their products to the fullest of their potential and making sure their job postings reach the greatest audience, with the best candidates to fill their roles
Utilise data-driven insights to support their customers in optimising the postings, products and proactively recommend solutions to enhance their experience and outcomes
Be a true subject matter expert, cultivating strong client relationships, understanding their goals and challenges, and ensuring they always see CV-Library as their number one job board platform
Supporting our sales teams in enabling them to grow and retain accounts
Ensure regular performance reviews take place with key accounts to promote new product updates and features, and to strengthen client relationships
Manage client queries, concerns confidently and effectively dealing with any issues, and taking ownership of issues through resolution
Leading a team of customer success executives, ensuring they provide the best client care to our customers
Training and developing them in processes and procedure to ensure they can resolve customer queries and concerns
Monitor key performance indicators (KPIs) for the team and assess team and individual performance regularly and drive excellence across the teams to achieve and excel against KPIs
Conduct regular 1-to-1s, reviews, and implement personal development plans for staff to reach their full potential
Create and deliver training programs for team members to handle client inquiries effectively and accurately, addressing skill gaps as needed

What we’re looking for

Minimum 2+ years’ experience in a relevant team leader position, within a customer service environment
Strong experience leading a team, developing teams, holding 1-to-1s and identifying training and development gaps
Customer centric with commercial mindset to identify opportunities to add value and provide outstanding customer service to our clients
Good IT skills using MS Office programs, email and CRM systems
Excellent communication skills (verbal and written)
Motivated and target driven with a desire to help others meet targets and develop their skills
Able to demonstrate exceptional prioritisation and organisation skills
Adaptable and flexible with the ability to handle a heavy workload in an ever changing, fast paced environment

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

Quick apply

Refine Your Search

customer success team leader jobs in farnborough, ham

Customer Success Team Leader

CX Team Leader (Fixed-Term-Contract)

Executive Assistant

Customer Service Team Leader

Customer Success Lead (Life Sciences)

Samsung Store Promoter DA

Chief Information Officer

Area Manager -showroom Sales

Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped

Customer Success Account Manager

Operations Manager

Customer Success Rep II [Life Sciences]

Sales Development Coach

Centre Manager

Regional Manager

Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped

Planning and Coordination Officer

Head of Projects - Reading, UK

Consultant Team Manager (2)

Client Services Executive

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