Guest experience manager Work, Jobs in Farnham (with Salaries)

Venue Operations Manager @ Millbridge Court
Dearborn Estates —Farnham
- £48,000 a year
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Annual leave
- Bereavement leave
Quick apply
9d
Reception and Guest Experience Host
LAH Property Marketing —Farnborough
- £29,892 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
Food and Beverage Assistant
Waverley Abbey Trust —Farnham
- £27,976 a year
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
8d
Estate Agent
The Property Experts —Aldershot
- £8,400 a month
- Remote
- Sales
- Administrative experience
Assistant Manager
The Bluebell —Farnham
- £26,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
Quick apply
7d
Assistant Meetings & Events Manager / £13.58 ph + Gym Membership
Village Hotels - Farnborough - M&E —Farnborough
- £13.58 an hour
- Full-time
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
People and Culture Assistant
Dearborn Estates —Guildford
- £35,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
3d
Assistant General Manager
Burhill Group Limited —Guildford
- £34,234 a year
- Full-time
18h
General Manager – 5* Luxury Hotel (New Opening)
Splendid Works —Windsor
- £70,000 - £85,000 a year
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Sick pay
Quick apply
7d
Leisure Team Leader
Village Hotels - Farnborough - Leisure —Farnborough
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
Lounge Manager
Flexjet Europe —Farnborough
- Weekend availability
- Hospitality
- Microsoft Office
- Project management
Quick apply
Operations Manager
Popeyes UK —Reading
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Manager Station Operations London Heathrow
Alaska Airlines —Hounslow
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
3d
Assistant General Manager
Popeyes UK —Guildford
- £30,000 - £35,000 a year
- Full-time
- Restaurant
- Referral programme
Quick apply
Evening Event Operations Manager
Froyle Park Country Estate —Alton
- £34,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick apply
Golf Operations Supervisor
Stoke Park Ltd —Slough
- Up to £40,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
3d
Evening Duty Manager Part Time Immediate Start
Northbrook Park —Farnham
- Part-time
- Bar
- Customer service
- Communication skills
Quick apply
Health & Safety Manager – Luxury Estate & Hospitality Operations
Splendid Works —Windsor
- £40,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- English
Quick apply
7d
Shift Manager
Five Guys UK —Camberley
- From £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Group Social Media Manager
Exclusive Collection —Bagshot
- £35,000 a year
- Social media management
- Travel
- School
- Employee assistance programme
- Employee discount
5d

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Venue Operations Manager @ Millbridge Court

Dearborn Estates
Farnham

Quick apply

Job details

Permanent | Full-time
£48,000 a year
9 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Company events
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
On-site parking

Qualifications

Hospitality
Barista experience
Microsoft Office
Driving
Leadership
Communication skills

Full job description

Position: Venue Operations Manager

Millbridge Court, an exclusive use event space and private hire hotel in Surrey is seeking a Venue Operations Manager to oversee a busy calendar of events, including brand takeovers, corporate away days and weddings. As the venue manager, you will lead the team by example to ensure an exceptional client experience from initial enquiry to the delivery of the event itself. The right candidate will have an entrepreneurial spirit and be an ambassador for the Millbridge Court brand standards, with keen attention to detail and a passion for service. A successful Venue Operations Manager will work collaboratively with Dearborn to actively seek ways to over-deliver on guest experience and lead the team through the operational delivery of the day to day running of the venue and events.

Responsibilities:

Oversee the smooth running of all areas of the business, leading from the ground to manage the guest experience from point of enquiry to the delivery of the event with a focus on leading the operational running of the site.
Oversight of guest experience at all touchpoints, ensuring the highest standard of service is proactively considered and delivered.
Ensuring the brand standards are always met through venue presentation and all client communications.
Assessing strategic ways to improve and develop the site to deliver efficiency and exceptional client experience at every step of the client journey.
Proactively implement ways to increase revenue and profitability, particularly from beverage upsells.
Hosting weekly meetings and overseeing all teams, working with them to deliver exceptional weddings and events, including planning and post-event reporting.
Genuine and approachable team leadership that will empower and inspire, including training and supporting staff, overseeing team rotas and all internal departments.
Identifying and escalating maintenance issues and dealing with these where necessary.
Working closely with the event delivery teams to ensure all staffing, logistics and bars are covered and running efficiently.
Proactively seeking opportunities to improve the operational functionality of the venue and working closely with Dearborn to implement improvements.
Creating and updating SOP’s to ensure effective delivery of every product.
Working closely with the external catering team to delivery exceptional events.
Oversee revenue and hit target GPs.
Line management of on-site staff including payroll and recruitment as well as building on positive company culture.
Working closely with Dearborn to create and implement training and development programmes for team members.
Managing annual budgets.
Revenue reporting and forecasting.
Managing ongoing projects and developments on-site alongside Dearborn head office.
Oversight of all Health and Safety on site working closely with Dearborn and the Estate Manager to ensure compliance.

Key Requirements

Excellent customer service with a passion for all aspects of hospitality.
Natural communicator with experience leading a team of like-minded people.
Confident leader and resourceful problem solver.
3 years’ experience at management level in a 5* hospitality or luxury event environment, with a proven track record for exceptional event delivery.
Highly organised, efficient and detail oriented.
Experience in recruitment, training and team development.
Previous experience managing budgets and driving profitability.
Experience in rota planning, SOP development and team training.
Strong operational and strategic thinking with a focus on efficiency and guest satisfaction.
Intermediate to expert level of knowledge of bar & wine preferred.
Barista experience required.
Proficient in MS Office.
Exceptional written and verbal communication.
Ability to work flexibly across all aspects of events, sales and planning departments, including weekends and evenings.

What we offer

Salary of £48,000 p/a
23 days annual leave, plus bank holidays.
Additional day off for your birthday each year.
Exciting & rewarding working environment, with opportunity for career development.

Hours

45 hours per week across 5 days with 2 days off per week, inclusive of evenings and weekends.

Job Types: Full-time, Permanent

Pay: £48,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
On-site parking

Application question(s):

What makes you a good fit for the role?

Experience:

Management in 5* Hospitality : 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in farnham

Venue Operations Manager @ Millbridge Court

Reception and Guest Experience Host

Food and Beverage Assistant

Estate Agent

Assistant Manager

Assistant Meetings & Events Manager / £13.58 ph + Gym Membership

People and Culture Assistant

Assistant General Manager

General Manager – 5* Luxury Hotel (New Opening)

Leisure Team Leader

Lounge Manager

Operations Manager

Manager Station Operations London Heathrow

Assistant General Manager

Evening Event Operations Manager

Golf Operations Supervisor

Evening Duty Manager Part Time Immediate Start

Health & Safety Manager – Luxury Estate & Hospitality Operations

Shift Manager

Group Social Media Manager

I want to receive the latest job alerts for guest experience manager in farnham

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