Customer experience manager Work, Jobs in Faversham, Ken (with Salaries)

Sales and Business Development Executive
Amron Architectural Ltd —Faversham
- £34,000 - £40,000 a year
- Full-time
- CRM software
- English
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
6d
Operations Manager
Whitstable Umbrella Centre —Whitstable
- £28,080 - £30,160 a year
- Overtime
- In-person
Quick apply
General Showroom Manager
Wren —Canterbury
- £34,900 - £70,000 a year
- Weekend availability
- Sales
- Customer service
- Training & development
Quick apply
Business Development Manager
Fleetmaxx Solutions Ltd —Whitstable
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
Quick apply
12d
Property Inspector
Grubby Group —Whitstable
- £13 an hour
- Part-time
- Customer service
- Cleaning
- Construction experience
- Free parking
Quick apply
School Term-Time 3.5t Van Driver (3x days per week)
Foodari Limited —Canterbury
- £14,641.92 a year
- Part-time
- Sales
- Customer service
- Driving
- Employee discount
Quick apply
2d
Growth Team Coordinator & PA to Head of Growth
Wealden Rehab Ltd —Walderslade
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Research
- Microsoft Office
- Free parking
Quick apply
Assistant Project Manager - Washroom Fitout
Wealden Rehab Ltd —Walderslade
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Free parking
- Annual leave
Quick apply
Hotel - Duty Manager
Premier Inn —Faversham
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Telephonist / Switchboard
Perrys Motor Sales Ltd —Sittingbourne
- £16,523 a year
- Part-time
- Front desk
- Employee discount
13d
Purchasing & Office Manager
Search Beyond Ltd —Sittingbourne
- £35,000 - £45,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
1d
Contracts Co-ordinator
CC Cousins —Rochester
- £26,500 - £27,500 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Packaging Manager
Integrated Service Solutions Ltd —Sittingbourne
- Full-time
- ERP systems
- Analysis skills
- Continuous improvement
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Experience Manager
Citi Terrace —Canterbury
- Up to £14 an hour
- Part-time
- Spanish
- Customer service
- Data analysis skills
Quick apply
1d
Merchandiser - Herne Bay
Smiths News —Herne Bay
- £12.71 - £14.24 an hour
- Part-time
- Customer service
- Merchandising
- Communication skills
- Annual leave
Store Manager
Mint Velvet —Canterbury
- Part-time
- Customer service
- Retail management
- Employee discount
Quick apply
Sales Assistant at Tesco
The Entertainer at Tesco —Whitstable
- £11.15 - £12.71 an hour
- Temporary
- Merchandising
Quick apply
13d
Crematorium Assistant
WesterleighGroup —Barham
- From £26,842 a year
- Weekend availability
- Computer literacy
- Computer skills
- Free parking
- Employee discount
12d
Transport Shift Manager Nights
Gist Limited —Faversham
- Up to £48,700 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
- Annual leave
- Employee assistance programme
Merchandiser - Canterbury
Smiths News —Canterbury
- £12.71 - £14.24 an hour
- Part-time
- Customer service
- Merchandising
- Communication skills
- Annual leave

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Sales and Business Development Executive

Amron Architectural Ltd
Faversham

Quick apply

Job details

Permanent | Full-time
£34,000 - £40,000 a year
6 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Cycle to work scheme
Company pension
Company events
Employee assistance programme
Life insurance
On-site parking

Qualifications

CRM software
Outbound sales
Pricing
Driving Licence
Sales experience within construction industry
Inbound customer enquiry call handling
GCSE
English
E-commerce
Business development
B2B sales
Communication skills
Business lead generation

Full job description

Company Introduction

Amron is a leading supplier of architectural metal products, working with architects, interior designers, contractors, fabricators and manufacturers across the UK and internationally.

With an extensive range of products and specialist knowledge, we work closely with our customers to understand their requirements and help them find the right products for their projects.

Mesh Warehouse is Amron’s stocked product range, offering a selection of mesh and metal products available to order for a wide variety of applications. It provides customers with straightforward access to popular products, supported by the knowledge and service of the wider Amron team.

As Amron continues to grow, we have recognised the need for a new sales position dedicated to developing the ecommerce side of the business. This is a chance for someone to join us in a brand-new role to take ownership of growing our stocked product sales and help shape how we develop this area of the business.

Job Overview

The Sales & Business Development Executive is responsible for delivering profitable growth in the sale of our stocked product range. This role will proactively identify and develop new B2B customers, reactivate dormant accounts, and increase the frequency and value of repeat purchases from existing customers whilst managing inbound website, telephone and email enquiries.

This will be a fast-paced sales role, focused on promoting our stocked metal products. You will provide clear product and application guidance, prepare accurate quotations and proforma invoices and follow up opportunities through to order.

As this is a new position, there is an opportunity to make the role your own, to establish effective sales processes and contribute directly to the continued growth of the business.

This is predominantly an office-based role at our Headquarters in Faversham.

Key Responsibilities

Sales Growth and Customer Development

Deliver agreed revenue, gross profit, margin and product-volume targets for the stocked range.
Identify and approach new customers within priority sectors, including joinery, cabinet making, furniture and kitchen manufacturing, shopfitting, interior fit-out, architectural metalwork, metal fabrication, ceiling contractors and selected specialist distributors.
Develop relevant existing customers and reactivate dormant or lapsed accounts.
Increase repeat-order frequency and average order value through structured follow-up, cross-selling and account development.
Maintain a defined target-account list and active pipeline.

Inbound Enquiry and Order Conversion

Respond promptly to website, telephone and email enquiries, qualify customer requirements and recommend suitable stocked products.
Prepare accurate quotations and order information for standard stocked products.
Follow up every qualified enquiry through to order, recorded loss or agreed future action, capturing reasons for any lost business.

Product Guidance and Internal Handover

Develop strong working knowledge of products and their principal applications & USP’s.
Qualify and transfer bespoke, specification or project based enquiries to the Technical Sales team.

Stock Performance and Demand Intelligence

Monitor sales revenue, gross profit and unit volume by product/SKU.
Produce regular demand forecasts and fact based recommendations for stock additions, removals or adjustments to the Commercial Manager.
Develop and implement agreed sales campaigns for new, priority and slow-moving stock with the Commercial & Marketing Managers.

Market Development and Marketing Support

Track competitor products, pricing, stock availability and delivery timeline.
Provide customer and market insight to support Marketings activities across our website, LinkedIn, targeted campaigns, product launches and stock promotions.

CRM, Reporting and Commercial Governance

Maintain accurate CRM records for leads, enquiries, quotations, customer activity and next actions.
Provide weekly pipeline, repeat business, product volume, stock performance and activity updates.
Maintain pricing discipline, obtain approval for discounts outside the agreed parameters.
Work closely with Commercial, Warehouse, Operations, Purchasing, Marketing and Technical Sales colleagues to resolve issues and maintain a consistent customer experience.

Core Skills

Proactive prospecting, follow-up, negotiation and closing skills.
Strong internal B2B sales and customer service capability in a fast paced environment.
Good commercial awareness, including pricing, gross margin and discount control.
Strong organisation, pipeline prioritisation.
Accurate and disciplined use of CRM systems and sales reporting.

Key Skills and Experience

Proven experience in B2B sales, business development, telesales or account development, with the ability to prospect, qualify, negotiate and close sales.
Strong telephone, email and professional written communication.
Commercial numeracy and competent use of CRM systems and Microsoft Office, including Excel and Word.
Ability to learn and clearly communicate technical product information.
Self-motivated and target-driven, with the ability to work independently and as part of a team.
Experience in stockholding, distribution, merchanting, manufacturing, e-commerce, construction or interior products would be an advantage.

Qualifications

Minimum 2 years’ experience in business development or sales.
Proven track record in B2B sales.
GCSE grade 5 (C) or above in English and Maths.
UK driving licence would be desirable but is not essential.

Pay: £34,000.00-£40,000.00 per year

Benefits:

Death in service, two times salary.
Smart health, EAP support.
Company Pension.
Cycle to work scheme.
Additional leave.

Work Location: Faversham, Kent.

To apply: Please submit your CV and a cover letter explaining why you are interested in this specific role and outlining the relevant experience, skills and achievements that make you a strong candidate.

Right to work in the UK: Applicants must have the right to work in the UK. Please note that we are unable to offer visa sponsorship for this position.

Language requirement: A high standard of spoken and written English is required for this role, as clear and effective communication with colleagues, customers and suppliers is an essential part of the position.

Recruitment agencies: We are accepting direct applications from candidates only. We kindly ask recruitment agencies and other third-party recruiters not to contact us regarding this vacancy or submit candidates on our behalf.

Pay: £34,000.00-£40,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Experience:

Sales/Business Development: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in faversham, ken

Sales and Business Development Executive

Operations Manager

General Showroom Manager

Business Development Manager

Property Inspector

School Term-Time 3.5t Van Driver (3x days per week)

Growth Team Coordinator & PA to Head of Growth

Assistant Project Manager - Washroom Fitout

Hotel - Duty Manager

Telephonist / Switchboard

Purchasing & Office Manager

Contracts Co-ordinator

Packaging Manager

Customer Experience Manager

Merchandiser - Herne Bay

Store Manager

Sales Assistant at Tesco

Crematorium Assistant

Transport Shift Manager Nights

Merchandiser - Canterbury

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