Customer experience advisor Work, Jobs in Fawley, Ham (with Salaries)

Customer Experience Advisor
WeBuyAnyPhone.com —Fareham
- Up to £28,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
Quick apply
12d
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
14d
Customer Advisor
Boots —Whiteley
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
2d
Customer Service Advisor - Portsmouth
HM Revenue and Customs —Portsmouth
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
5d
Customer Service Advisor
Olleco —Southampton
- £27,497.64 a year
- Sales
- Customer service
- Communication skills
Quick apply
9d
Retail Sales Advisor - Hedge End
Oak Furnitureland —Hedge End
- £48,300 - £53,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
14d
Customer Service Advisor (GPR)
South Western Railway —Southampton
- £25,500 - £28,827 a year
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
Sales - Sales Advisor 8hr - UK
New Look —Southampton
- 8 hour shift
- Microsoft Word
13d
Sales Advisor
Hotel Chocolat —Fareham
- £13.05 an hour
- Hotel
- Café
- Employee discount
3d
Employment Advisor
Get Set UK 1 —Portsmouth
- £26,500 - £29,000 a year
- Monday to Friday
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Part Time Customer Service Advisor
Clear Vision Window Cleaning Ltd —Romsey
- From £12.75 an hour
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
5d
General Advisor
Cash Converters UK Stores Ltd —Bitterne
- £10.85 - £12.71 an hour
- Full-time
- Customer service
- Merchandising
- Basic maths
- Employee discount
Quick apply
20h
Customer Contact Advisors x6 (Part time)
Abri —Eastleigh
- £19.86 a year
- Part-time
1h
Mortgage Case Executive
Your Mortgage People —Fareham
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Mentoring
- Financial services
Quick apply
Customer Sales Advisor
Halfords —Portsmouth
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
12d
Service Advisor
Snows Group —Sarisbury Green
- £27,000 - £36,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Referral programme
Customer Contact Advisors x3
Abri —Eastleigh
- £29,386.26 a year
- Full-time
1h
Seasonal Sales Advisor
The White Company —Southampton
- Seasonal
7d
Sales Advisor
L&S Waste Management Limited —Fareham
- £30,720.65 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
1d
Trainee Complaints Handler
Kynex —Fareham
- From £25,000 a year
- Overtime
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee discount
Quick apply

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Customer Experience Advisor

WeBuyAnyPhone.com
Fareham

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
12 days ago

Benefits

Casual dress
Company events
Gym membership

Qualifications

CRM software
Customer service
Salesforce
Complaint handling
Driving
Organisational skills
Telecommunication
Customer support
Communication skills
Negotiation

Full job description

WeBuyAnyPhone.com is a tech recycling service that buys, refurbishes, and recycles pre-owned mobile phones, tablets, and wearable tech. We're seeking a Customer Experience Advisor who shares our passion for sustainability, embraces technology, and is driven to deliver great customer experiences.

Location: Whiteley, near Solent Hotel
Salary: Up to £28,000 per year (DOE)
Hours: Monday–Friday, 8:30am–5:00pm
Reports to: Customer Experience Manager

Why This Role Matters

You'll ensure every customer feels valued, understood, and treated fairly throughout their journey with us. You'll help to resolve complex issues with empathy and professionalism, and identify opportunities to improve our processes and overall customer experience. Your work will play a key role in strengthening customer relationships and improving acceptance and retention outcomes.

This is an excellent opportunity for someone who enjoys problem-solving, thrives in customer-facing environments, and wants to make a measurable impact within a growing e-commerce business.

What You’ll Be Doing

Managing customer enquiries across phone, email, live chat, and social media.
Taking ownership of issues through to resolution.
Handling revised offer conversations with empathy and confidence.
Retaining customers through effective objection handling.
Explaining grading decisions clearly and fairly.
Identifying customer journey improvements.
Working with internal teams to resolve issues.
Analysing customer feedback and trends.
Maintaining high service and retention standards.
Supporting the development of the retention function.

What You’ll Bring

A minimum of 1 year's recent experience within a contact centre, call centre, customer service, retention, or customer support environment.
Strong verbal and written communication skills.
Objection handling and negotiation skills.
Ability to build trust and rapport quickly.
Strong problem-solving and decision-making skills.
Ability to remain calm under pressure.
Strong organisational skills and attention to detail.

Desirable

Experience within e-commerce, telecoms, or consumer electronics.
Experience using CRM systems such as Salesforce.
Knowledge of marketplace platforms such as eBay and Amazon.
Experience driving service improvements.

What We’re Looking For in You

Customer-focused and outcome-driven.
Confident handling challenging conversations.
Empathetic but commercially aware.
Resilient and composed under pressure.
Proactive and solutions-focused.
Comfortable explaining technical information simply.
Motivated by continuous improvement.

What You’ll Gain

A direct impact on customer retention and revenue.
Valuable negotiation and communication experience.
Opportunities to shape customer experience processes.
Highly transferable customer service skills.

Additional Information

This is a full-time office-based role
DBS check required.

We are committed to an inclusive hiring process for everyone. If you require any reasonable adjustments, please let us know, and we’ll be happy to accommodate you.

WeBuyAnyPhone is part of the Ridown Group, a forward-thinking private investment company with a proven track record of building and scaling brands into multi-million-pound businesses. Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group!

**We are not working with third-party recruiters for this role, and any unsolicited submissions will be considered direct applications without agency involvement.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Casual dress
Company events
Gym membership

Ability to commute/relocate:

Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years' experience do you have working in a contact centre, call centre, or multi-channel customer service environment where handling customer enquiries by phone was a key part of your role?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in fawley, ham

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Customer Service Advisor (GPR)

Sales - Sales Advisor 8hr - UK

Sales Advisor

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General Advisor

Customer Contact Advisors x6 (Part time)

Mortgage Case Executive

Customer Sales Advisor

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Customer Contact Advisors x3

Seasonal Sales Advisor

Sales Advisor

Trainee Complaints Handler

I want to receive the latest job alerts for customer experience advisor in fawley, ham

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