Administrative officers Work, Jobs in Featherstone, Wyk (with Salaries)

Service Administration Manager
Pelican Engineering —Castleford
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Records Administrator
Bestway Group —Leeds
- Full-time
- Microsoft Excel
- Maintenance
- Communication skills
- Free parking
- Annual leave
Quick apply
Contracts Officer
YPO —Wakefield
- £41,771 - £45,091 a year
- Full-time
- Contracts
- Leadership
- Communication skills
- Free parking
- Annual leave
22h
Senior Administration Officer - Yorkshire and the Humber Probation Service - Corporate Services - Full Time
HM Prison & Probation Service —Barnsley
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
9d
Office Administrator / Project Co-ordinator
Mac Industrial Limited —Eggborough
- £170 - £200 a day
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
8d
Operations Manager - Serious Injury
Minster Law —Wakefield
- £50,000 - £70,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Team Leader
HM Courts & Tribunal Service —Leeds
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
3d
Operations Administrator
Energise Energy Solutions —Doncaster
- Up to £26,436 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Free parking
Quick apply
10d
Operations Administrator
Qoria —Leeds
- Google Suite
- Master's degree
- Analysis skills
Senior Administrator
CPM UK —Leeds
- Up to £27,500 a year
- Full-time
- Hybrid work
- Employee discount
Quick apply
Field Support Officer - Licensing
Barnsley Metropolitan Borough Council —Barnsley
- £25,583 - £28,142 a year
- Temporary
- English
- Microsoft Office
- Employee discount
1d
Service Director (CDC)
Doncaster City Council —Doncaster
- £108,164 a year
- Full-time
- Leadership
Contract Coordinator
City of London Police —Guildhall
- £37,190 a year
- Hybrid work
- Microsoft Word
- IT
- Annual leave
- Flexible schedule
23h
Planning and Support Coordinator (Administration)
Horbury Property Services Ltd —Rotherham
- £23,500 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
4d
Immigration Consultant
Fragomen —Sheffield
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Business Support Officer (CDC)
Doncaster City Council —Doncaster
- £26,403 - £27,255 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
3d
Team Leader
HM Courts and Tribunals Service —Leeds
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
3d
Membership & Rackets Sports Officer
Hallamshire Tennis Squash Club Limited —Sheffield
- From £14.05 an hour
- Weekend availability
- Microsoft Office
- Administrative experience
- Business development
- Free parking
Quick apply
Contract Support Administrator
Wates —Bradford
- Hybrid work
- Microsoft Office
- Contracts
- Communication skills
Service Department Supervisor
Hydrov Ltd —Cudworth
- £12.21 - £13.98 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply

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Service Administration Manager

Pelican Engineering
Castleford

Quick apply

Job details

Permanent | Full-time
From £35,000 a year
10 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Organisational skills
Leadership
Communication skills
Time management

Full job description

Pelican Bus & Coach is the UK and Ireland importer and distributor for YUTONG Buses and Coaches. Based near Leeds, it is wholly owned by Pelican Engineering Co. Ltd which was established in 1919 and has traded continuously since that date. Pelican is a successful family business with over 200 employees across multiple sites and are committed to continuous development of our people.

Due to continued growth, we are seeking an additional Service Administration Manager with an automotive or transport related background for our expanding YUTONG site based in Castleford, West Yorkshire.

JOB DESCRIPTION

The Service Administration Manager is responsible for leading and managing the Service Administration Team to ensure the efficient and accurate administration of all aftersales activities. The role oversees service call handling, work in progress (WIP) control, warranty claim processing, invoicing, customer communications, supplier administration, and departmental reporting.

This role will ensure compliance with manufacturer requirements and company procedures while driving operational efficiency, maximising warranty recovery, and supporting the delivery of excellent customer service.

RESPONSIBLE FOR

Direct management and development of the Service Administration Team, including Service Administrators and Warranty Administrators responsible for service call handling, job processing, warranty claim administration, invoicing, customer communication, and associated aftersales support activities.

Accountable for ensuring the team delivers accurate, efficient, and customer-focused administrative support to the Service Department, while maintaining compliance with manufacturer requirements, company procedures, and service performance standards.

KEY RESPONSIBILITIES

Lead, supervise, and support the Service Administration Team, ensuring a high standard of performance across service call handling, job processing, invoicing, and warranty administration.
Manage the day-to-day allocation of work across the team to ensure service-related tasks are completed accurately, efficiently, and within agreed deadlines.
Oversee work in progress (WIP), ensuring all documentation is complete and accurate, and liaise with workshop engineers and relevant departments to maintain smooth workflow and timely job completion.
Ensure all manufacturer warranty claims, service invoices, and supporting documentation are submitted correctly and within required timescales to maximise recovery and minimise write-offs.
Monitor rejected warranty claims on a daily basis, investigate root causes, and implement corrective actions to improve claim acceptance rates and departmental performance.
Maintain regular contact with manufacturers regarding warranty performance, claim submissions, service issues, procedural updates, and compliance requirements.
Manage supplier accounts linked to the Aftersales Department, ensuring documentation is submitted promptly and payments are processed in line with agreed terms.
Support the delivery of excellent customer service by monitoring customer satisfaction levels, responding to queries, and resolving complaints through to successful conclusion.
Identify opportunities to improve departmental processes, controls, and team efficiency, supporting the implementation of continuous improvement initiatives.
Complete monthly settlements, debtor reconciliations, and other financial administration accurately and within agreed deadlines.
Produce and analyse departmental reports, providing regular updates to the Service Manager on WIP, warranty recovery performance, write-offs, service administration performance, and other key operational metrics.
Ensure compliance with company policies, manufacturer standards, and relevant administrative procedures.
Support recruitment, onboarding, training, coaching, and performance management activities within the Service Administration Team.
Carry out any additional administrative or operational duties reasonably required to support the efficient operation of the Aftersales Department.

KEY SKILLS & EXPERIENCE REQUIRED

Essential

Previous experience in a Service Administration, Aftersales Administration, Warranty Administration, or similar supervisory or management role.
Strong understanding of vehicle service department processes, including WIP management, invoicing, warranty claims, and customer service administration.
Experience leading, motivating, and developing administrative teams.
Excellent organisational and time management skills with the ability to manage multiple priorities and meet deadlines.
Strong attention to detail and commitment to accuracy.
Proven ability to identify issues, investigate root causes, and implement effective solutions.
Excellent communication and interpersonal skills with the ability to build positive relationships with customers, manufacturers, suppliers, and colleagues.
Strong problem-solving and decision-making capabilities.
Competent in Microsoft Office applications, particularly Excel, Word, and Outlook.
Experience using service management or dealer management systems.
Ability to prepare, analyse, and interpret operational and financial reports.

Desirable

Experience within the automotive, commercial vehicle, or related aftersales environment.
Knowledge of manufacturer warranty systems and claim processes.
Understanding of debtor reconciliations, settlements, and cost recovery procedures.
Experience of implementing process improvements and operational efficiencies.
Relevant qualification in Business Administration, Customer Service, Management, or a related discipline.

PERSONAL ATTRIBUTES

Professional, customer-focused, and approachable.
Strong leadership skills with the ability to motivate and develop team members.
Highly organised, methodical, and proactive.
Able to work effectively under pressure while maintaining accuracy and attention to detail.
Positive attitude with a commitment to continuous improvement.
Strong sense of accountability and ownership.
Flexible and adaptable in response to changing business needs.

agencies - thanks we've got this one

Pay: From £35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

administrative officers jobs in featherstone, wyk

Service Administration Manager

Records Administrator

Contracts Officer

Senior Administration Officer - Yorkshire and the Humber Probation Service - Corporate Services - Full Time

Office Administrator / Project Co-ordinator

Operations Manager - Serious Injury

Team Leader

Operations Administrator

Operations Administrator

Senior Administrator

Field Support Officer - Licensing

Service Director (CDC)

Contract Coordinator

Planning and Support Coordinator (Administration)

Immigration Consultant

Business Support Officer (CDC)

Team Leader

Membership & Rackets Sports Officer

Contract Support Administrator

Service Department Supervisor

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