Head of customer Work, Jobs in Felixstowe, Sfk (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Head of Customer Growth
Fred. Olsen Travel —Ipswich
- Monday to Friday
- Sales
- Customer service
- Hotel
- Employee discount
15h
Head of Market Compliance
Drax Group —Ipswich
- Full-time
12d
Export Customer Service Co-ordinator
WEC Lines UK Ltd —Felixstowe
- From £24,454 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
14d
Fleet Controller
Maritime Transport —Felixstowe
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
21h
Credit Control Manager
OCS Group —Ipswich
- Microsoft Excel
- Leadership
Quick apply
Customer Assistant - Food - Walton On The Naze
Marks & Spencer —Walton-on-the-Naze
- £13.41 an hour
- Temporary
- Employee discount
1d
Head of Hard Services Procurement
OCS Group —Ipswich
- Monday to Friday
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
Quick apply
5d
Office Administrator
Bucklesham Primary School —Ipswich
- £26,402 - £28,142 a year
- Part-time
- Customer service
- Organisational skills
- School
6d
Pay & Benefits Administrator - Hybrid Working
TrustFord —Colchester
- Hybrid work
- Microsoft Excel
- Hotel
- Annual leave
- Employee discount
Assistant Accountant
Maritime Transport —Felixstowe
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
- Employee assistance programme
- Employee discount
Quick apply
21h
Head of General Accounting (FTC until February 2028)
Penguin Books Limited —Colchester
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- Organisational skills
5d
Facilities Assistant (Weekend Shifts)
Inspire Suffolk —Gainsborough
- £8.00 - £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
13h
Practice Manager
Dental Beauty Partners —Colchester
- £40,000 a year
- Management
- Customer service
- Patient care
- Annual leave
Quick apply
4d
Vehicle Movement Administrator
Knowles Fleet —Colchester
- £28,129.46 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health & wellbeing programme
Quick apply
7d
Fleet Administrator (Vehicle Applications & Ordering )
Knowles Fleet —Colchester
- £28,129.46 - £30,137.27 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
8d
Branch Manager
GoldUnion —Ipswich
- £30,000 - £60,000 a year
- No experience needed
- Financial services
- Communication skills
- Paid training
- Annual leave
6d
Data Analyst
Chorus Intelligence —Woodbridge
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- AWS
- Free parking
Procurement Officer
Drax Group —Ipswich
- Full-time
- Hybrid work
- IT
- Negotiation
5d
Sales Manager
Afterlife Technologies Ltd —Colchester
- From £40,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Marketing
Quick apply
15h

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head of customer jobs near felixstowe, sfk

Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

head of customer jobs in felixstowe, sfk

Customer Service Advisor - Remote

Head of Customer Growth

Head of Market Compliance

Export Customer Service Co-ordinator

Fleet Controller

Credit Control Manager

Customer Assistant - Food - Walton On The Naze

Head of Hard Services Procurement

Office Administrator

Pay & Benefits Administrator - Hybrid Working

Assistant Accountant

Head of General Accounting (FTC until February 2028)

Facilities Assistant (Weekend Shifts)

Practice Manager

Vehicle Movement Administrator

Fleet Administrator (Vehicle Applications & Ordering )

Branch Manager

Data Analyst

Procurement Officer

Sales Manager

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