1st line support Work, Jobs in Ferndown, Dor (with Salaries)

1st Line Helpdesk Engineer
Newburgh Networks Limited —Dorchester
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- IT
Quick apply
Trust 2nd Line IT Support Engineer
Twynham Learning —Christchurch
- £26,824 - £29,540 a year
- Full-time
- Windows
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Quick apply
6d
Intensive Support Worker - Bournemouth
PBS4 —Bournemouth
- £15.68 - £15.69 an hour
- Temporary
- Travel
- IT
- Paid training
- Annual leave
Quick apply
Exams Officer
Avonbourne Boys' and Girls' Academies —Bournemouth
- £35,344 - £37,152 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Sick pay
8d
Support Worker (Enablement Practitioner) (JWPO75)
PBS4 —Lytchett Matravers
- £15.68 - £15.69 an hour
- Weekend availability
- Paid training
- Annual leave
Quick apply
Bank Support Worker
The Agincare Group —Shaftesbury
- £13.50 an hour
- Nursing home
- Employee assistance programme
- Employee discount
Quick apply
8d
Field Engineer
Humnize —Bournemouth
- £30,000 - £32,000 a year
- 8 hour shift
- Remote
- Quick service & fast food restaurant
- Travel
- Power tools
Sites Manager - Compliance
Southampton City Council —Southampton
- £36,124 - £39,513 a year
- Full-time
- School
12d
HR Advisor
PBS4 —Nursling
- £32,000 - £34,000 a year
- Hybrid work
- English
- Travel
- Human resources
- Paid training
- Annual leave
Quick apply
7d
Intensive Support Worker - Southampton
PBS4 —Southampton
- £15.68 - £15.69 an hour
- Temporary
- Travel
- IT
- Paid training
- Annual leave
Quick apply
General Maintenance Operative – Sports Turf
Lymington and Pennington Town Council —Lymington
- £26,824 - £28,598 a year
- Full-time
- In-person
- Mechanical knowledge
- Free parking
Quick apply
6d
Senior Occupational Therapist Acute
University Hospitals Dorset NHS Foundation Trust —Bournemouth
- £39,959 - £48,117 a year
- Part-time
1d
Senior Pharmacy Assistant - Aseptic Services
University Hospitals Dorset NHS Foundation Trust —Poole
- £25,760 - £27,476 a year
- Weekend availability
- Hospital
- Organisational skills
13d
1st Fix Carpenter
Go Modular Technologies (UK) —Southampton
- Full-time
- Carpentry
- Construction
Midday Supervisory Assistant
Greentrees Primary School —Salisbury
- £24,796 a year
- Part-time
- Childcare
- In-person
- School
- Health & wellbeing programme
Quick apply
5d
Curriculum Leader for English/Head of English
Oasis Community Learning —Southampton
- Full-time
- English
- School
- Teaching

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Trust 2nd Line IT Support Engineer
Twynham Learning —Christchurch
Free, confidential access to our Employee Assistance Programme, which offers a range of counselling services plus financial, legal and practical support from…
£26,824 - £29,540 a year
Quick apply
6d
2nd Line Technical Support
iFacility —Shepton Mallet
Handling calls, emails and support cases for customers and keeping them updated on progress of issues and queries. A few things to note*.
£26,000 - £28,000 a year
Quick apply
1d

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1st line support jobs near ferndown, dor

1st Line Helpdesk Engineer

Newburgh Networks Limited
Dorchester

Quick apply

Job details

Full-time
£27,000 - £32,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

Driving Licence
Operating systems
MCP
Windows
Technical support
IT support
Computer networking
Mac OS
IT
Communication skills
CompTIA A+
Time management
Help desk

Full job description

Important – Please Read Before Applying

This role is not fully remote. Applicants must meet all of the following criteria to be considered:

Hold a full UK driving licence and have use of their own vehicle.
Be based in or very close to Dorset.
Be happy to travel regularly to customer sites across Dorset.

If you do not meet all of the above requirements, please do not apply.

About the Role:
We’re looking for a skilled Helpdesk Engineer to join a well-established IT support provider based in Dorset. Newburgh Networks delivers reliable IT solutions and services to a wide range of businesses and is committed to providing excellent support and practical technology solutions. With a focus on teamwork, service quality, and continuous improvement, this role offers a great opportunity for someone who wants to contribute to a forward-thinking IT service provider.

This is a hybrid role, combining remote work from home with travel to customer sites as needed. The ideal candidate will be based in Dorset, hold a full UK driving licence, and have a suitable home working environment free from distractions.

What We’re Looking For:
We’re seeking candidates who combine solid technical skills with strong organisation, commercial awareness, great time management and a proactive approach to problem-solving.

Key Responsibilities:

Be the first point of contact for client queries, providing timely and effective technical support through phone, email, and live chat.
Diagnose and resolve a variety of hardware, software, and network issues quickly and professionally.
Escalate complex technical problems to second-line support or the right team, ensuring they’re resolved promptly.
Keep clear and accurate records of client interactions, troubleshooting steps, and solutions in the ticketing system to maintain service continuity.
Support the setup, configuration, and deployment of new hardware, software, and IT systems.
Help clients understand IT best practices, tools, and system usage to reduce recurring issues and improve their experience.
Monitor system performance and take proactive steps to address potential issues before they impact service.
Collaborate with colleagues across the helpdesk and technical teams to share knowledge and deliver excellent client service.

Main Requirements:

At least 1 year of experience in an IT support or administration role, ideally within an MSP or similar environment.
Previous experience in a helpdesk or technical support role, preferably in a fast-paced IT setting.
Good understanding of both Windows and macOS operating systems.
Familiarity with common software applications and basic networking concepts.
Working knowledge of cloud technologies, especially Microsoft 365.
Strong problem-solving skills and a proactive approach to resolving issues.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
Self-motivated and able to work independently as well as part of a team.
A customer-focused mindset with a commitment to delivering high-quality support.
Industry certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are desirable but not essential.

Why Join Us?
You’ll be part of a collaborative team that values service quality and innovation. This is a great opportunity to develop your skills, work with diverse technologies and customer industries, and make a real impact in a supportive environment.

What we offer to the successful First Line Helpdesk Engineer:

Salary £27,000 - £32,000 per annum based on experience and qualifications.
Monday to Friday 0830 - 1730 (Hybrid/Onsite working)
Company Pension Scheme.
Increasing Holiday entitlement based on years of service, 20 days plus Bank Holidays then 1 additional day per year up to a max of 25 after the first two years of service.

Company benefits include:

Private Medical Insurance.
Support for industry certifications and training.
Career development and progression opportunities
Health and Safety training.
Friendly, collaborative team environment.

This is an exciting opportunity to be part of an innovative, forward-thinking organisation that values talent, fosters career progression, and empowers its team to make a real impact!

If you’re interested, we’d love to hear from you - get in touch for more details.

Quick apply

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1st line support jobs in ferndown, dor

1st Line Helpdesk Engineer

Trust 2nd Line IT Support Engineer

Intensive Support Worker - Bournemouth

Exams Officer

Support Worker (Enablement Practitioner) (JWPO75)

Bank Support Worker

Field Engineer

Sites Manager - Compliance

HR Advisor

Intensive Support Worker - Southampton

General Maintenance Operative – Sports Turf

Senior Occupational Therapist Acute

Senior Pharmacy Assistant - Aseptic Services

1st Fix Carpenter

Midday Supervisory Assistant

Curriculum Leader for English/Head of English

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