Client services Work, Jobs in Fetcham Kt22 (with Salaries)

Resident Host (Leatherhead)
Get Living —Leatherhead
- Weekend availability
- Customer service
- Microsoft Office
- Computer skills
4d
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Financial Services Administrator / Trainee Paraplanner (Pensions / Investments / IFA)
Spring Wealth Management —Epsom
- £25,500 - £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
- Life insurance
Quick apply
2d
Client Services & Order Coordinator
Eden Caterers Ltd —London
- £31,500 a year
- Weekend availability
- Customer service
- Salesforce
- English
- Annual leave
- Sick pay
Quick apply
2d
Travel Consultant
Trailfinders —Richmond
- £44,000 - £49,000 a year
- Sales
Client Services Liaison
TAG Aviation —Farnborough
- Weekend availability
- Customer service
- English
- Travel
- Annual leave
- Employee assistance programme
Quick apply
9d
Independent Advocate in Mental Health
Advent Advocacy —Horley
- From £24,800 a year
- Part-time
- Health & wellbeing programme
- Sick pay
Quick apply
12d
Rental Portfolio Manager
Wildheart Residential Management Ltd —Epsom
- £45,000 - £50,000 a year
- Full-time
- Management
- Microsoft Office
- IT
Quick apply
5d
Business Analyst & Client Services Consultant
ANAKINA LTD —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- English
- Work from home
Quick apply
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Partnerships Associate
Juno —London
- £28,000 a year
- Full-time
Quick apply
Travel Sales Consultant
Trailfinders —Kingston upon Thames
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Client Services Coordinator
Wilmington plc —London
- £28,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
- Annual leave
- Employee discount
4d
Administrative Assistant
EV Cab Company Limited —London
- £80 - £100 a day
- Temporary
- Maintenance
- English
- Microsoft Office
Quick apply
Investigations & Collections Officer
Dukes Bailiffs Limited —London
- From £28,900 a year
- Full-time
- Customer service
- No experience needed
- Driving
- Health & wellbeing programme
- Flexitime
Quick apply
9d
Beauty Consultant
PearlChemistGroup —Cobham
- £25,350 - £27,000 a year
- Full-time
- Bilingual
- Social media management
- English
- Store discount
- Health & wellbeing programme
Quick apply
8d
Event Coordinator
The GOAT Mongolian kitchen Lounge —London
- £24,420 - £60,000 a year
- Temporary
- Hospitality
- Hotel
- Organisational skills
Quick apply
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Client Success Executive
PEI Group —London
- English
- Administrative experience
IFA Administrative Assistant
Fleet Street Wealth —London
- Up to £28,000 a year
- Full-time
- Hybrid work
- Administrative experience
- In-person
- Phone etiquette
Quick apply

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Resident Host (Leatherhead)

Get Living -
Leatherhead

Apply Now

Job details

4 days ago

Qualifications

Customer service
Yardi
Microsoft Office
Computer skills
HubSpot
Communication skills

Full job description

This role is Weekend Only role, Saturday and Sunday, 9:00am to 6:00pm, with a one-hour lunch break

Overall Purpose

This role is the host and centre of the neighbourhood community and engages daily with residents, connecting people and creating a unique and memorable experience for residents. The role is responsible for delivering resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless operation combined with a high customer service levels.

Key Responsibilities & Accountabilities

Be a primary, customer facing representative of Get Living for all current and prospective clients, ensuring they receive an exemplary experience from first enquiry to move-in and on to an enduring resident experience.
Communicate effectively with residents, visitors, colleagues, couriers, and contractors, welcoming all residents and visitors with a warm and friendly approach in a professional manner.
Challenge with confidence any unknown visitors in a personable and professional manner.
Assist residents with all queries about premises facilities.
Stay current with residents and neighbourhood activity providing recommendations to residents about the local area, attractions and upcoming events. Review and maintain Neighbourhood events diary.
Maintain and update amenity reservations e.g. VIP events / arrangements / special requests. Manage amenity space reservations in a timely manner and according to our residents' needs and expectations and monitor cleanliness, hygiene and standards paying great attention to every detail.
Oversee parcel / postal delivery services ensuring that all rental boxes provided are used correctly and ensuring that residents are notified of deliveries awaiting collection.
Support resident move-in / move-outs as instructed by Resident Management team.
Support the Resident Management team with any specific considerations for residents (pre-let) to ensure all works are executed on time (pre move-in).
Diary management to conduct tours and other responsibilities. Accompany prospective clients on tours, articulating the Get Living story and promoting the key reasons clients should choose our homes.
Challenge clients to think differently and enlighten them about Get Livings unique, service orientated way of renting.
Manage and document the leasing journey using CRM system and software.
Track all maintenance requests for the building and liaise and respond accurately to all resident questions.
Be aware of all premises operations and uphold general oversight of safety and compliance measures. Communicate effectively with all relevant teams to ensure a smooth running of premises operations.
Undertake regular compliance inspections of the building to ensure all Fire, Life & Safety systems are always fully adhered to and ensure issues are dealt with immediately.
Assist with daily shift handovers ensuring all outstanding issues are communicated effectively to ensure efficient handover and continuation of investigations into finding resolutions.
Review and analyse the service levels provided on a weekly/monthly basis, identify and implement any opportunities to improve.
Attend all regular meetings as required and fulfil any additional / ad hoc duties as required.

Key Relationships

Internal: Neighbourhood, leasing and customer hub teams, estate management team (security), all internal departments, other GL neighbourhoods.

External: Residents, third party contractors and suppliers, all relevant service providers, all relevant retailers.

Qualifications & Experience

Proven track record of strong customer service experience within residential and/or service sectors.
Sharp computer skills, including all Microsoft Office applications and systems knowledge e.g. Yardi / RentCafe / Hubspot.

Key Skills & Competencies

Excellent verbal and written communication skills
Proven track record of outstanding customer service skills
Self-motivated / driven / pro-active / initiative / solutions driven.
Excellent attention to detail and organised approach to work
Enthusiastic approach to create an unparalleled service.
Ability to engage confidently with residents.
Demonstrate flexibility, adaptability and cooperation with residents and colleagues alike.
Ability to work under pressure whilst remaining calm.

Get Living Values

Actively champion our company values.

Respect Helps build trust and stronger relationships

Integrity Acting with honesty and accountability

Togetherness Strengthens teamwork and helps us face challenges side by side

Excellence Inspires us to push boundaries and deliver outstanding results

Innovation Be adaptable to evolve in a changing world

Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.

___________________________________________________________

Get Living Commitment

Diversity & Inclusion

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Health and Safety

Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.

We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.

We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.

ESG

Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.

Apply Now

Refine Your Search

client services jobs in fetcham kt22

Resident Host (Leatherhead)

Client Retention Manager

Financial Services Administrator / Trainee Paraplanner (Pensions / Investments / IFA)

Client Services & Order Coordinator

Travel Consultant

Client Services Liaison

Independent Advocate in Mental Health

Rental Portfolio Manager

Business Analyst & Client Services Consultant

Contract Support

Partnerships Associate

Travel Sales Consultant

Client Services Coordinator

Administrative Assistant

Investigations & Collections Officer

Beauty Consultant

Event Coordinator

Client Services Manager

Client Success Executive

IFA Administrative Assistant

I want to receive the latest job alerts for client services in fetcham kt22

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