Customer care co ordinator Work, Jobs in Filton, Gls (with Salaries)

Customer Care Co-ordinator
BarrattDevelopments —Bristol
- Customer service
- Microsoft Office
- Programmable logic controllers
Lifestyle & Wellness Co-ordinator
Bupa —Bristol
- £13.10 - £14.10 an hour
- Full-time
- Employee discount
- Gym membership
Quick apply
Internal Sales Coordinator
Limbs & Things Ltd —Bristol
- £27,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Work from home
- Employee assistance programme
Quick apply
11d
Biblins Centre Administrator
Woodcraft Folk —Ross-on-Wye
- £26,950 a year
- Part-time
- Hybrid work
- IT
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
1d
Transient Co-ordinator (Front Desk) Full Time
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Activity Co-Ordinator
Llantarnam Lodge Care Home —Cwmbran
- From £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Computer skills
Quick apply
Site Coordinator Manager
Serco Group —Bristol
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
8d
Housing & Wellbeing Co-ordinator
Places for People —Bristol
- £15,959.94 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
19h
Care Navigator Bradford on Avon & Melksham Health Partnership
Bradford on Avon & Melksham Health Partnership —Bradford-on-Avon
- £24,853 a year
- Full-time
- Customer service
- Organisational skills
- Front desk
7d
Website & Marketing Co-ordinator
Warm Glass UK —Bristol
- £29,090 - £30,081 a year
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Profit sharing
Quick apply
1d
Apprentice Technical Co-Ordinator
Framatome —Avonmouth
- Full-time
- English
- IT
- Welding
- Annual leave
- Employee assistance programme
Quick apply
4d
Graphic Designer University Placement
Healix —Bristol
- £20,000 - £24,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
7d
Project Manager - Bristol
Fortem Solutions Ltd —Bristol
- Full-time
- Project management
- First Aid Certification
- Driving
- Annual leave
1d

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Lifestyle & Wellness Co-ordinator
Bupa —Bristol
Liaising with external companies and performers from the local community to organise days out/events at the home. Free meal on every shift.
£13.10 - £14.10 an hour
Quick apply
Lifestyle & Wellness Co-ordinator - Bank
Bupa —Cirencester
Liaising with external companies and performers from the local community to organise days out/events at the home. Free meal on every shift.
£12.60 - £13.60 an hour
Quick apply

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Customer Care Co-ordinator

BarrattDevelopments -
Bristol

Apply Now

Job details

Fixed term contract

Qualifications

Customer service
Microsoft Office
Programmable logic controllers
Communication skills
Time management

Full job description

What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to either the Head of Customer Care or Customer Care Office Manager, to support the Head of Customer Care in managing all customer- related issues through to resolution, by direct communications with our internal and external Customers, coordinating the administration of the department to ensure it operates efficiently and effectively.

You will be expected to:

Ensure personal and team compliance with all relevant SHE policies and procedures, putting the safety of our teams as first priority.
To fully adhere to the Barratt Redrow standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction.
Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company’s IT system.
Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day.
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty (or any other warranty provider) and in line with the company’s stated Service Level Agreements.
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost-effective manner.
Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels.
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.
Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently.
Provide administrative support for the Department, to include handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs (a record of minutes or actions arising from a meeting/project) for internal meetings.
Attend appropriate internal meetings to represent the department and be the voice of the customer, promoting improvements in service delivery across functions.
Undertake post-completion satisfaction calls to customers.
Manage customer complaints and resolve legacy issues, where appropriate, efficiently and effectively.
Ensure subcontractors and suppliers perform in adherence with our company SLA, and utilise the Contra Charge Process where applicable.
Update weekly reports and distribute to relevant personnel.
Promote and act in accordance with all Group values, systems, policies and procedures.
Carry out other appropriate ad hoc duties as and when required.

What you'll need?

To be successful in the role, we are looking for:

Experience of working in a professional secretarial/administration role.
Previous experience in a demanding and fast paced customer service environment.
Excellent communication skills, both written and verbal.
Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
A strong team player, supportive of colleagues.
Assertive, tenacious, with an ability to influence others and be resilient to challenging Customer demands.
Self–disciplined, with excellent time management skills and the ability to coordinate a number of priorities.
Ability to multi-task, and work efficiently and accurately under pressure.
Professional, assertive and pleasant manner in dealing with internal and external customers and contacts.

Our Company and Benefits

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

Competitive Salary
Competitive Bonus Scheme
Private Medical Cover - Single Cover
26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Choice of Flexible Benefits
Enhanced Family Friendly Policies

Apply Now

Refine Your Search

customer care co ordinator jobs in filton, gls

Customer Care Co-ordinator

Lifestyle & Wellness Co-ordinator

Internal Sales Coordinator

Biblins Centre Administrator

Transient Co-ordinator (Front Desk) Full Time

Activity Co-Ordinator

Site Coordinator Manager

Housing & Wellbeing Co-ordinator

Care Navigator Bradford on Avon & Melksham Health Partnership

Website & Marketing Co-ordinator

Apprentice Technical Co-Ordinator

Graphic Designer University Placement

Project Manager - Bristol

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