Patient access occupations Work, Jobs in Fleet, Ham (with Salaries)

Patient Care Coordinator – Be the calm, reliable face that makes every patient feel supported
HT Physio —Farnham
- £26,000 - £30,000 a year
- Full-time
- No experience needed
- Front desk
- In-person
Quick apply
3d
Medical Secretary - 12 Month Fixed Term
Montu UK —Wokingham
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Work from home
Quick apply
4d
Client Assessment Coordinator
COMFORT CARE SERVICES —Slough
- £32,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
4d
Outpatient Booking Officer - Trauma & Orthopaedics
Frimley Health NHS Foundation Trust —Ascot
- £27,106 - £28,850 a year
- Full-time
- Leadership
- Communication skills
1d
Patient Care Coordinator in Luxury Private Hospital
Berkshire Grove Hospital —Maidenhead
- £14 - £16 an hour
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Free parking
Quick apply
New Patient Assessment Care Navigator (Mental Health)
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £29,812 - £32,715 a year
- Full-time
- Free parking
11d
Medical Secretary
Ringmead Medical Practice —Crowthorne
- £14.05 an hour
- Part-time
- Word processing
- Front desk
- Typing
- Free parking
- Health & wellbeing programme
Quick apply
2d
Receptionist / Administrator
Alliance Medical Ltd —Guildford
- £30,784 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
2d
Bank Ward Admin
West London NHS Trust —Crowthorne
- £17.27 - £17.87 an hour
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
8d
Patients Services Call Handler
FRMG —Slough
- £13 an hour
- Part-time
- Customer service
- Computer literacy
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Dental Receptionist
Confidental —Sandhurst
- From £12.71 an hour
- Full-time
- Computer literacy
- Administrative experience
- Computer skills
- Free parking
- Employee discount
Quick apply
MSK Physiotherapy Administrator
Berkshire Healthcare NHS Foundation Trust —Wokingham
- £27,106 - £28,850 a year
- Part-time
- Databases
- Computer skills
- Communication skills
- Free parking
- Annual leave
1d
Patient Services Coordinator - Weybridge - (Bank, 0 Hours contract)
Medical Imaging Partnership —Weybridge
- Computer skills
- Communication skills
9d
Medical Receptionist
Swallowfield Medical Practice —Reading
- From £12.71 an hour
- Part-time
- Front desk
- In-person
- Office experience
- Employee discount
Quick apply
Patient Services Advisor
Ringmead Medical Practice —Bracknell
- £12.71 an hour
- Part-time
- Computer literacy
- English
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
12d
Dental Receptionist/Patient Care Coordinator
PERFECT SMILE —Wokingham
- From £12.71 an hour
- Full-time
- Cleaning
- Computer skills
- In-person
- Employee discount
Quick apply
Parkside Receptionist
Frimley Health NHS Foundation Trust —Ascot
- £7,808 a year
- Part-time
- Organisational skills
- Front desk
- Communication skills
2d
Admissions and Booking co-ordinator - Haste
Royal Surrey NHS Foundation Trust —Haslemere
- £29,812 - £32,715 a year
- Part-time
- Data entry
- Front desk
- IT
- Annual leave
1d
Patient Pathway Administrator - Cardiology
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £30,630 - £32,346 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
3d
Experience Patient Services Receptionist Administrator
Farnham Road Practice —Slough
- From £14 an hour
- Full-time
- Computer literacy
- Administrative experience
- Travel
- Free parking
- Store discount
Quick apply

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Patient Care Coordinator – Be the calm, reliable face that makes every patient feel supported

HT Physio
Farnham

Quick apply

Job details

Permanent | Full-time
£26,000 - £30,000 a year
3 days ago

Benefits

Company pension

Qualifications

Customer communication
Customer service call handling
Inbound customer enquiry call handling
Clinical record keeping
Patient appointment coordination
GCSE
No experience needed
Email software
Patient service
Appointment booking and call handling
Care plan development
Front desk
Patient record updating
Managing patient records
Communication skills
Office experience

Full job description

Help older people get their mobility and independence back by being the calm, reliable face that makes every visit feel easy and supported.

HT Physio is a specialist private physiotherapy clinic in Farnham focused on helping older people avoid surgery, stay active, and keep doing the things they love. Thousands of patients have trusted us, and our clinic is growing. This role is a key part of keeping our standards high as we grow.

If you’re exceptional with people, organised, comfortable talking on the telephone and aligned with our core values, we want to hear from you.

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Role

You’ll be the first person many patients meet in the clinic and the one who makes sure their experience is smooth from first enquiry to the end of their plan of care.

Your job in one sentence: make every patient feel welcomed, looked after, and clear on what happens next, while keeping the diary running like clockwork.

This role exists to:

· Turn enquiries into booked assessments.

· Turn assessments into full plans of care.

· Keep patients on track so they complete their treatment and stay with us when ongoing care is right for them.

· Make sure every patient (and potential patient) feels supported, taken care of and made to feel at ease.

This is a full-time role (5 days a week on site), with clear room to grow as the clinic scales.

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Responsibilities

Patient experience & front of house

· Warmly welcome patients and visitors, making the clinic feel calm, organised, and professional.

· Be the first point of contact on the phone and email: answer queries, reassure nervous patients, and guide them to the right next step.

· Help anxious or frustrated patients feel heard and supported, then route issues to the right clinician when needed.

Scheduling & coordination

· Manage the clinic diary: book, reschedule, and confirm appointments for three physios.

· Proactively fill gaps in the diary and manage waiting lists.

· Run reminder processes (calls/texts/emails) to reduce late cancellations and no-shows.

· Coordinate follow-up bookings so patients always leave with their next appointment in place.

Treatment plan support & follow-up

· After initial assessments, support patients to book recommended plans of care and understand what to expect.

· Make check-in calls to patients who cancel or go quiet, with the goal of getting them back on track when appropriate.

· Support conversations around our Year of Care Club and other suitable services, always in a respectful, non-pushy way.

Admin & clinic operations

· Take payments, issue receipts, and handle basic billing queries.

· Keep patient records accurate and up to date in our practice software.

· Help keep the clinic environment tidy, prepared, and running on time.

· Note recurring issues and suggest simple improvements to front-desk and follow-up processes.

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Requirements

· 1–3 years in a customer-facing role (clinic reception, healthcare admin, hospitality, retail, or similar – medical experience NOT necessary).

· Confident and warm in person and on the phone, especially with older people.

· Strong written communication: clear, calm, polite, never patronising.

· Highly organised: able to manage multiple clinicians’ diaries, calls, and follow-ups without things slipping.

· Comfortable with basic tech: email, calendars, and practice software (we train you on our exact systems).

· High ownership: when you say “I’ve got it,” you take it through to resolution, including follow-up.

· Coachable and growth-minded: open to feedback and happy to practise calls and scenarios until you’re excellent.

---

Results you own

You are successful when:

· Enquiries are responded to quickly and professionally, and a high percentage turn into booked assessments.

· Show-up rates for assessments and follow-up sessions are high, with reduced avoidable cancellations and no-shows.

· Patients feel clearly guided through their first 4–6 weeks of care and know what happens next.

· Diary utilisation for the physios stays high without feeling chaotic.

· Patient feedback on front-desk experience is consistently excellent, reflected in reviews and NPS scores.

If this role did not exist, patients would feel less supported, more people would slip through the cracks, and more treatment plans would be cut short.

---

Your path here

We are upfront about progression. This role is designed to grow as you do:

· Months 0–12 – Patient Care Coordinator. Master front of house, phones, diary management, and follow-up. Learn our patients, our systems, and our care pathways.

· Months 12–24+ – Senior PCC / Front Desk Lead. Take ownership of key metrics (show-up rate, cancellations, enquiry conversion), help train new team members, and improve processes.

Progression depends on performance, not time served.

---

Schedule

· 5 days per week, in our Farnham clinic (GU9).

· Specific days/hours to be agreed

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Compensation

· Competitive, pro-rated pay based on experience and skills.

· Performance-related bonus tied to patient experience and key front-desk metrics, with clear mechanics so you always know how to be successful.

(Exact figures to be confirmed during the hiring process.)

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Other benefits

· Direct mentorship from the founder, front desk manager and senior physios – you work with the people running the clinic, not three layers removed.

· A clear development path as outlined above.

· The chance to see, first-hand, how excellent front-desk work transforms patient outcomes.

· Discounted or complimentary access to selected HT Physio services for you and/or a close family member (details discussed at offer stage).

· Work that matters: you’ll see real patients regain confidence, mobility, and independence because you helped them stay on track.

---

Core Values

Our core values are the heart of this clinic. They guide how we behave with patients and with each other.

Personal Ownership
If you say “I’ve got it,” you take it all the way to resolution. You don’t pass the buck or let things get ignored in the inbox.

Continuous Improvement
You look for patterns in patient issues and help us fix them at the root. You suggest better ways to book, follow up, and delight patients over time.

Play to Win
We care about outcomes, not busyness. The score is patient activation, satisfaction, and completion of care – and you show up each day to move those numbers.

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How to apply

To apply, send:

· Your CV

· A link to a 60-second selfie video (on your phone is fine) explaining why you want this role at HT Physio and what you would bring to the team

Here: https://careers.ht-physio.co.uk/pcc-careers

Pay: £26,000.00-£30,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in fleet, ham

Patient Care Coordinator – Be the calm, reliable face that makes every patient feel supported

Medical Secretary - 12 Month Fixed Term

Client Assessment Coordinator

Outpatient Booking Officer - Trauma & Orthopaedics

Patient Care Coordinator in Luxury Private Hospital

New Patient Assessment Care Navigator (Mental Health)

Medical Secretary

Receptionist / Administrator

Bank Ward Admin

Patients Services Call Handler

Dental Receptionist

MSK Physiotherapy Administrator

Patient Services Coordinator - Weybridge - (Bank, 0 Hours contract)

Medical Receptionist

Patient Services Advisor

Dental Receptionist/Patient Care Coordinator

Parkside Receptionist

Admissions and Booking co-ordinator - Haste

Patient Pathway Administrator - Cardiology

Experience Patient Services Receptionist Administrator

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