Guest service manager Work, Jobs in Ford, Shr (with Salaries)

Guest Service Manager
Holiday Inn Express Shrewsbury —Shrewsbury
- £13.71 an hour
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
Hospitality General Manager
The Ellesmere Hotel —Ellesmere
- Full-time
- Hotel
- Supervising experience
- Human resources
Quick apply
10d
Wedding & Events Manager
Hencote Estate —Shrewsbury
- From £35,000 a year
- Weekend availability
- Hospitality
- Hotel
- Business development
Quick apply
9d
Airbnb Cleaner
Genesis investment ltd —Shrewsbury
- £15 an hour
- Part-time
- Hospitality
- Customer service
- Cooking
Quick apply
2d
Assistant Manager
EGO - Shrewsbury —Shrewsbury
- Full-time
- Restaurant management
- Mentoring
- Training & development
- Annual leave
- Employee discount
Quick apply
11h
Duty Manager
EGO - Shrewsbury —Shrewsbury
- Full-time
- Restaurant management
- Mentoring
- Annual leave
- Employee discount
Quick apply
11h
Hotel - Duty Manager
Premier Inn —Shrewsbury
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
4h
AIGL Team Leader
PGL Travel —Shrewsbury
- £14.33 an hour
- Customer service
- Experience working with children
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Hotel General Manager
Mercure Telford Centre Hotel —Telford
- £70,000 a year
- Full-time
- Hotel
- Leadership
Quick apply
Welcome & Service Team Member
National Trust —Shrewsbury
- £13.25 an hour
- Weekend availability
- Front desk
- Guest services
- Free parking
- Employee assistance programme
1d
Duty Manager
THE LOOPY SHREW —Shrewsbury
- From £13.60 an hour
- Weekend availability
- Bar
- In-person
- Training & development
Quick apply
6d
Senior Community, Participation & Volunteering Manager
National Trust —Wrexham
- £32,959 a year
- Weekend availability
- Team management
- Communication skills
- Free parking
- Employee assistance programme
General Manager
Total Leisure Care LTD —Broseley
- £25,974.45 - £45,000.00 a year
- Full-time
- Bar
- Customer service
- Hotel
Quick apply
Room Attendant
Artemis Hotels —Shrewsbury
- Part-time
- Hotel
Quick apply
3d
Events Sales Manager
The Astbury —Bridgnorth
- £45,000 - £50,000 a year
- Weekend availability
- CRM software
- Customer service
- Business development
- Free parking
- Employee discount
Quick apply
Guest Service Assistant Nights
Park House Hotel —Shifnal
- £13.25 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
Quick apply
Bar staff / 6041 - Montgomery`s Tower, Shrewsbury
J D Wetherspoon plc —Shrewsbury
- £12.81 an hour
- Part-time
- Serving
- Bar
- Customer service
- Annual leave
- Employee discount
3d
Front Office Assistant
Mercure Telford Centre Hotel —Telford
- £12.71 an hour
- Part-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Assistant Manager/ Barista / Front of House /Bar Tender
The Peach Tree —Shrewsbury
- £12.71 - £16.86 an hour
- Temporary
- Serving
- Bar
- Maths
- Store discount
- Employee discount
Quick apply
10d
Guest Service Team Leader - Front of House
Feathers Hotel —Ludlow
- £31,000 a year
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
Quick apply

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Guest Service Manager

Holiday Inn Express Shrewsbury -
Shrewsbury

Quick apply

Job details

Full-time
£13.71 an hour

Benefits

Employee discount

Qualifications

Front of house supervision
Stock ordering
Food safety and hygiene regulations
Food and beverage service
Food waste reduction
Hotel guest services experience
Food and beverage team management
Kitchen inventory control
Guest services
Kitchen stock ordering
Food safety
Leadership
Team motivation leadership
Communication skills

Full job description

Job Ref: KGH12035

Branch: Holiday Inn Express Shrewsbury

Location: Holiday Inn Express Shrewsbury, Shropshire

Salary/Benefits: £13.71 per hour plus benefits and monthly service charge

Contract type: Permanent

Hours: Full Time

Shift pattern: Variable includes evenings, weekends and holidays

Hours per week: 40

Posted date: 22/07/2026

Closing date: 28/08/2026

As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas of the hotel. Alongside supporting guests at check-in, serving food and drink and keeping the hotel running smoothly, you’ll take specific responsibility for food production standards.

This isn’t a chef role. As a select-service hotel, our Guest Service team prepares and serves our simple Holiday Inn Express menu. You’ll make sure every team member has the training, confidence and accountability to prepare each item safely, consistently and to specification.

This role reports directly to the Hotel Manager.

What you’ll do

Lead, coach and inspire a multiskilled Guest Service team across Front Office and Food Beverage.
Take ownership of food production standards, food safety, food hygiene and cleanliness.
Train and support every team member to prepare and present all menu items safely and to specification.
Hold the team accountable for consistently following food hygiene procedures and maintaining excellent standards.
Complete food stock takes and place orders based on business forecasts.
Monitor stock usage and waste, taking action to control costs and improve performance.
Drive service excellence across every guest interaction, from check-in to dining.
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
Ensure compliance with safety, security and operational standards across the hotel.
Monitor performance against KPIs, identifying sales opportunities while managing costs and resources effectively.
Partner with the wider hotel team to keep operations running smoothly and deliver seamless guest experiences.

Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more before applying, please contact our resourcing team at [email protected].

What we’re looking for

Experience in a senior or supervisory guest service, food and beverage or kitchen role.
A good understanding of food safety, food hygiene and cleanliness standards.
Experience training and holding team members accountable for consistent operational standards.
Confidence managing food stock, ordering and waste.
Strong leadership and communication skills. You inspire and motivate but aren’t afraid to have tough conversations when needed.
A hands-on approach and willingness to support across all areas of the Guest Service operation.
Motivation to broaden your operational experience and take the next step towards an Operations or Hotel Manager role.

What’s in it for you

Our rewards package includes:

Career development through fully funded apprenticeships and our internal development programme.
Discounts on hotel stays and a variety of major retailers, restaurants and days out.
Free use of our gyms, pools, and leisure facilities.
24/7 access to wellbeing, financial, and legal support.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to meet the Hotel Manager for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

Set 4-minute walk from the nearest bus stop, this low-rise hotel is also 2.3 miles from Shrewsbury Cathedral and 4.5 miles from Shrewsbury Castle.

Quick apply

Refine Your Search

guest service manager jobs in ford, shr

Guest Service Manager

Hospitality General Manager

Wedding & Events Manager

Airbnb Cleaner

Assistant Manager

Duty Manager

Hotel - Duty Manager

AIGL Team Leader

Hotel General Manager

Welcome & Service Team Member

Duty Manager

Senior Community, Participation & Volunteering Manager

General Manager

Room Attendant

Events Sales Manager

Guest Service Assistant Nights

Bar staff / 6041 - Montgomery`s Tower, Shrewsbury

Front Office Assistant

Assistant Manager/ Barista / Front of House /Bar Tender

Guest Service Team Leader - Front of House

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