Software development Work, Jobs in Ford, Shr (with Salaries)

Customer Support Specialist (Software/Tech)
Housebuilder Pro Ltd —Shrewsbury
- From £25,000 a year
- Full-time
- In-person
- AI
Quick apply
1d
Architectural Technologist/Technician
Halls Holdings Ltd —Shrewsbury
- From £25,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- In-person
Quick apply
1d
Executive Assistant to the Chief Executive
Naveriq Limited —Shrewsbury
- £28,000 - £32,000 a year
- Full-time
- English
- Research
- Microsoft Office
- Annual leave
- Flexitime
Quick apply
13d
IT Development Engineer (Software)
Epson —Telford
- £38,627 - £40,172 a year
- Full-time
- Bachelor's degree
- Mentoring
- Computer networking
Quick apply
Electrical Technical Engineer
CES —Shrewsbury
- £38,000 - £45,000 a year
- Full-time
- Schematics
- CAD
- System design
- Annual leave
Quick apply
12d
HR Business Analyst
Muller Group —Market Drayton
- Full-time
- Hybrid work
- Conflict management
- Communication skills
- Free parking
- Employee discount
Accounts Assistant
Greenhous - Retail & Fleet —Shrewsbury
- £26,000 - £28,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Administrative Assistant, Academic Affairs
Bucks County Community College —Newtown
- Full-time
- Microsoft Office
- Databases
- Administrative experience
- Free parking
- Annual leave
Rail Design Engineers, Project Managers & CAD/BIM Professionals, London
Amey Ltd —Telford
- CAD
- No degree
- Communication skills
- Employee discount
Quick apply
Commercial Account Handler
Howden Group Holdings —Shrewsbury
- Full-time
- Hybrid work
- Employee discount
Technician, Device Management and Support
Bucks County Community College —Newtown
- Full-time
- Computer literacy
- Windows
- Bachelor's degree
- Free parking
- Annual leave
Project Coordinator
FLSmidth, Inc. —Welshpool
- Full-time
- Customer service
- Data entry
- Leadership
- Employee assistance programme
- Flexible schedule
Director, Reporting & Analytics
Bucks County Community College —Newtown
- £73,695 - £87,000 a year
- Full-time
- Master's degree
- Communication skills
- Analytics
- Free parking
- Annual leave
CNC Programmer, Setter and Operator - Full Time
A-Z Engineering LTD —Ellesmere
- £30,000 - £45,000 a year
- Overtime
- English
- Continuous improvement
- Quality control
- Free parking
Quick apply
14d
Renewable Energy Surveyor
Smart Energy Homes Ltd —Wrexham
- £35,000 a year
- Full-time
- CRM software
- Sales
- Driving
- Annual leave
Quick apply
13d
Technician
Syensqo —Wrexham
- £27,000 - £33,000 a year
- Overtime
- Computer literacy
- English
- Computer skills
- Language training provided
Quick apply
Dispatcher
Veezu —Shrewsbury
- Full-time
- Continuous improvement
- Computer skills
- Communication skills
Project Manager - Life Sciences
Smithers MDT —Shrewsbury
- Hybrid work
- CRM software
- Spanish
- Travel
- Life insurance
Quick apply
Production & Event Technician
Creation Group —Shrewsbury
- £31,500 - £34,000 a year
- Overtime
- Travel
- Computer skills
- In-person
Quick apply
Customer Support Agent
Quartix Ltd —Newtown
- From £15,736.50 a year
- Part-time
- CRM software
- Databases
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
22h

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Customer Support Specialist (Software/Tech)

Housebuilder Pro Ltd
Shrewsbury

Quick apply

Job details

Permanent | Full-time
From £25,000 a year
1 day ago

Benefits

Company pension
Company events
Private medical insurance

Qualifications

Technical troubleshooting
Client engagement
GCSE
Ticket management
Ticket management systems
Technical writing
Software testing
Customer support
Customer interaction
Application support
AI
Debugging

Full job description

About Housebuilder Pro

Housebuilder Pro is a software platform built specifically for new home builders, helping them manage their customers, developments, plots, sales processes and aftercare in one place.

Founded in 2018, Housebuilder Pro is now used by housebuilders across the UK and continues to grow both its customer base and the functionality of the platform.

Housebuilder Pro is part of Shoothill, a Shrewsbury-based technology company delivering software, AI, digital and managed IT services to organisations across the UK.

The role

We're looking for a Customer Support Specialist to join the Housebuilder Pro team.

This isn't a traditional IT helpdesk role.

You'll become an expert in Housebuilder Pro and work directly with our customers to help them get the most from the platform. That means answering questions, investigating problems, providing training, helping new customers get started and working closely with our product and development teams when something needs changing or fixing.

You'll often be the first person a customer speaks to, so how you communicate and take ownership of an issue is just as important as your technical ability.

You don't need to be a developer, but you do need to be comfortable with technology, curious about how software works and good at figuring things out.

What you'll be doing

Your responsibilities will include:

Responding to customer support requests through our ticketing system, email, phone and online meetings
Investigating customer queries and troubleshooting problems before escalating them to the development team
Taking ownership of support tickets and keeping customers informed through to resolution
Helping new customers successfully adopt and use Housebuilder Pro
Delivering customer training remotely and, occasionally, face-to-face
Building strong relationships with customers and understanding how they use the platform
Identifying recurring questions, problems and opportunities to improve the customer experience
Testing new features and updates before release
Reproducing software issues and raising clear, useful bug reports for the development team
Gathering customer feedback and feeding it into our product roadmap
Creating and maintaining help guides, knowledge-base articles and other customer resources
Supporting the rollout of new features and communicating changes to customers
Using AI and modern productivity tools to research issues, improve documentation and work more efficiently

What we're looking for

We're more interested in how you think and communicate than whether you've worked in exactly the same role before.

You'll need to be:

Excellent with customers and comfortable communicating with people at all levels
Naturally curious and good at working out why something isn't behaving as expected
Confident using modern software and able to learn new systems quickly
Organised and capable of managing several customer issues at the same time
Clear and concise when communicating in writing
Comfortable taking ownership of a problem rather than simply passing it on
Able to distinguish between a user question, configuration issue, software bug and potential product improvement
Comfortable working independently while being part of a small, collaborative team
Interested in AI and how modern tools can improve the way we support customers
Calm and methodical when dealing with urgent or time-sensitive issues

Experience working with SaaS products, software support, customer success, housebuilding, property or construction would be useful, but isn't essential.

The person

We're looking for someone who genuinely enjoys helping people.

Housebuilder Pro is a specialist product and there's a lot to learn, so we don't expect you to know everything on day one. What matters is that you're interested enough to ask questions, investigate problems and gradually become someone our customers can rely on.

You'll work closely with the people who build the product, so you'll also have an opportunity to influence how Housebuilder Pro develops.

As your knowledge grows, there will be opportunities to take on greater responsibility across customer success, implementation, product, training and other areas of the business.

If you're good with people, good with technology and enjoy solving problems, we'd like to hear from you.

Job Types: Permanent, Full-time

Pay: From £25,000.00 per year

Benefits:

Company events
Company pension
Private medical insurance

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

software development jobs in ford, shr

Customer Support Specialist (Software/Tech)

Architectural Technologist/Technician

Executive Assistant to the Chief Executive

IT Development Engineer (Software)

Electrical Technical Engineer

HR Business Analyst

Accounts Assistant

Administrative Assistant, Academic Affairs

Rail Design Engineers, Project Managers & CAD/BIM Professionals, London

Commercial Account Handler

Technician, Device Management and Support

Project Coordinator

Director, Reporting & Analytics

CNC Programmer, Setter and Operator - Full Time

Renewable Energy Surveyor

Technician

Dispatcher

Project Manager - Life Sciences

Production & Event Technician

Customer Support Agent

I want to receive the latest job alerts for software development in ford, shr

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