Operational excellence team leader Work, Jobs in Forest Gate, Gtl (with Salaries)

Customer Services Manager
Global Switch —London
13d
General Manager - Operations
Electric Star Ltd —Hackney
- £39,000 - £40,000 a year
- Full-time
- Serving
- Hospitality
- Supervising experience
Quick apply
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
6d
Responsible Individual
CCK consultancy —London
- From £300 a day
- Part-time
- Management
- In-person
- Leadership
Quick apply
1h
Duty Manager
Virgin Active —Woodford Green
- £16 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
6d
Front of House Team Leader
Rapport —London
- £38,600 a year
- Full-time
- Employee assistance programme
Supervisor
Hackney Borough Council —Hackney
- £42,912 - £44,235 a year
- Weekend availability
8d
Team leader
ALSTOM —London
- £62,000 a year
- Weekend availability
- Management
- Communication skills
- Annual leave
11d
Warehouse Team Leader
gategroup —Barking
- £35,000 a year
- Full-time
- Leadership
Quick apply
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Business Associate
Kyriba —London
- £40,300 - £51,100 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
Contact Centre Team Leader
Wandle Housing Association Limited. —London
- £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
Nursery Training and Operations Manager
The Lodge Preschool and Nursery Ltd —Bromley
- From £48,500 a year
- Full-time
- Management
- Supervising experience
- In-person
- Annual leave
Quick apply
14d
Café Manager
La Bakerie —London
- From £31,500 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Management
- Employee discount
Quick apply
4d
Operational Excellence Senior Consultant
LegalAndGeneral —London
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
Quick apply
11d
Area Manager
Jewells —London
- Full-time
- Hybrid work
- Management
10d
Global BST Learning and Development Specialist
Boston Consulting Group —London
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
10d
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Complaints & Information Manager
Hackney Borough Council —Hackney
- £63,816 - £64,938 a year
- Full-time

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Customer Services Manager

Global Switch -
London

Apply Now

Job details

13 days ago

Full job description

About the Role

As Customer Services Manager, you will lead the delivery of customer service operations at a designated Global Switch data centre. Reporting to the Managing Director and working in close alignment with the Customer Services Centre of Excellence, you will be responsible for ensuring that all customer interactions on-site are handled professionally, efficiently, and in accordance with Global Switch’s service standards.

You will oversee the coordination of service requests, incident management, and customer communications, acting as the primary point of contact for enterprise and hyperscale customers at your location. Your role will be pivotal in maintaining service consistency, supporting infrastructure transitions, and driving customer satisfaction through operational excellence.

Key Responsibilities:

Deliver responsive, professional, and high-quality support to customers across the site, ensuring all interactions meet Global Switch’s service standards.
Adhere to customer service protocols and Centre of Excellence procedures to ensure consistent and reliable customer service.
Oversee customer onboarding and service transitions, and support the Service Desk from a site perspective, when required..
Maintain proactive lifecycle support, ensuring customer needs are met throughout their engagement with the site.
Serve as a site point of contact for customers, when the Service Desk and the site CSE have not been able to resolve queries and incidents,, and ensures a timely resolution, providing clear progress communications to the customer.
Manage escalations effectively, maintaining ownership of customer interactions to ensure continuity and satisfaction.
Support the preparation and distribution of service updates, incident notifications, and customer briefings in line with governance and compliance standards.
Monitor customer feedback and service trends, sharing insights with the Customer Services Desk Manager to drive service enhancements.

About you

You’re a customer-focused leader with a strong operational mindset and a passion for delivering exceptional service. You thrive in fast-paced environments, confidently managing service requests, escalations, and customer communications. With a proactive and professional approach, you build trust with enterprise and hyperscale customers, ensuring every interaction reflects consistency, care, and Global Switch’s service standards. You’re collaborative, detail-oriented, and committed to driving continuous improvement across the customer experience.

Key Requirements:

Proven ability to deliver professional, customer-focused support in a dynamic site environment.
Experienced in managing service requests, handling escalations, and maintaining service quality.
Experience in managing site performance against SLA’s and allocated services revenue targets.
Skilled in maintaining accurate service records and supporting audit readiness.
Proficient in using a service management platforms for ticketing, reporting, and workflow management.
Knowledgeable in-service governance and regulatory compliance requirements.
Committed to maintaining service integrity and supporting audit processes.

About Global Switch

You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability.

We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.

As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.

Apply Now

Refine Your Search

operational excellence team leader jobs in forest gate, gtl

Customer Services Manager

General Manager - Operations

Regional Business Manager

Responsible Individual

Duty Manager

Front of House Team Leader

Supervisor

Team leader

Warehouse Team Leader

General Manager - Samsung Experience Store

Business Associate

BPO Senior Manager

Contact Centre Team Leader

Nursery Training and Operations Manager

Café Manager

Operational Excellence Senior Consultant

Area Manager

Global BST Learning and Development Specialist

Store Manager

Complaints & Information Manager

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