Introduction
Connell Court is a well-established 37-bed residential care home for people over the age of 65, located in the heart of Birkdale, Southport. Rated “Good” by the CQC, we have proudly provided high-quality care and support to our local community for over 50 years.
Our purpose-built home is maintained to an excellent standard and has built a strong reputation as a provider of choice through our commitment to quality, dignity and compassionate care. This opportunity has arisen following the retirement of our longstanding Registered Manager, who has successfully led the home for the past 10 years.
We are seeking an experienced and motivated Registered Manager with a proven track record of leadership, service development and regulatory compliance. The successful applicant will demonstrate clear career progression, professional commitment and a passion for maintaining the highest standards of care and leadership.
Connell Court benefits from a skilled and caring staff team, excellent relationships with residents and families, and strong links with local authorities and healthcare professionals.
We are looking for the right individual to build upon these strong foundations and continue the home’s success. This post has become available following the retirement of our existing registered manager, who has been in post for 10 years.
Job Purpose
The Registered Manager is accountable for the safe, effective and compliant operation of Connell Court, ensuring high-quality, person-centred care for residents and full compliance with CQC regulatory requirements, Crestview Care Ltd policies, safeguarding duties, health and safety legislation and all relevant care home standards.
The post holder will provide visible leadership to the staff team, maintain a positive culture, manage resources effectively, support strong occupancy and ensure residents experience dignity, choice, safety and good outcomes.
Crestview Care Place user experience and compliance as their leading priorities.
Key Accountabilities
The Registered Manager will be responsible for:
- Acting as the CQC Registered Manager for Connell Court.
- Leading the day-to-day operation of the home.
- Ensuring care is safe, effective, caring, responsive and well-led.
- Maintaining compliance with CQC regulations, the Health and Social Care Act 2008, safeguarding requirements, MCA, DoLS/LPS principles, infection prevention, medicines management and health and safety legislation.
- Leading audits, quality assurance, improvement planning and inspection readiness.
- Ensuring residents receive individualised care based on assessed needs, risks, preferences and outcomes.
- Managing staff recruitment, supervision, training, appraisal, performance and conduct.
- Maintaining safe staffing levels and effective rota management.
- Managing budgets, occupancy, fee collection and cost control.
- Building strong relationships with families, commissioners, health professionals, local authority teams and the wider community.
- Investigating complaints, incidents, safeguarding concerns and accidents, ensuring learning is embedded.
- Maintaining the building, equipment and environment to a safe and homely standard.
Knowledge and Skills
The Registered Manager must have:
- Strong understanding of CQC regulations
- Skills and Knowledge of managing residential care for older people and/or people with complex needs.
- Understanding of safeguarding adults, MCA, DoLS, dignity, consent and best interest decision-making.
- Knowledge of medicines management, infection control, moving and handling, nutrition, falls prevention and risk management.
- Budget management and business planning skills.
- Strong leadership, communication and people management skills.
- Ability to analyse data, audit results, incidents and complaints to drive improvement.
- Confidence in working with families, professionals, commissioners and regulators.
- Good IT skills and ability to use digital care planning, rota, audit and reporting systems.
Experience and Qualifications
Essential:
- Previous experience as a registered manager of a residential care home for at least 30 people.
- Experience managing staff teams, rotas, audits, incidents and care planning.
- Experience working with CQC or local authority quality monitoring processes.
- Level 5 Diploma in Leadership and Management for Adult Care or equivalent
- Strong understanding of person-centred care and regulatory compliance.
Desirable:
- Nursing qualification where relevant to the service model.
- Experience managing dementia, complex care, ABI, mental health or nursing care services.
- Experience developing new relationships as a strong communicator and leader.
Key Performance Measures
Success in the role will be measured by:
- CQC compliance and inspection outcomes.
- Resident safety, satisfaction and quality of life.
- Care plan, medication, safeguarding and health and safety audit results.
- Occupancy and financial performance.
- Staff retention, training compliance and supervision completion.
- Timely incident reporting, investigation and learning.
- Complaint resolution and family satisfaction.
- Positive relationships with professionals and commissioners.
- Evidence of continuous improvement across the home.
Leadership Behaviours
The Registered Manager will:
- Lead by example and promote a positive, open and accountable culture.
- Put residents at the centre of all decisions.
- Challenge poor practice and act immediately where residents may be at risk.
- Support staff through coaching, supervision and clear expectations.
- Use evidence, audits and feedback to improve quality.
- Communicate clearly with residents, families, staff and professionals.
- Maintain professional boundaries and high standards of conduct.
- Promote dignity, independence, inclusion and choice.
Salary and Benefits
- Salary: £50,000 per annum
- Quality Bonus: Up to £5,000
- Occupancy Bonus: Up to £5,000
You will be supported directly by our Nominated Individual, James Guy, and an experienced central management team. Crestview Care Ltd is a supportive, non-corporate organisation that values professional autonomy and trusted leadership. We do not believe in unnecessary bureaucracy, excessive reporting or micro-management.
This is an opportunity for an experienced care professional to lead the service with confidence, supported to develop the home in their own management style, while working within our shared values and commitment to outstanding care.
Pay: From £50,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Previous Experience as a registered manager of a residential care home for at least 30 people.
- Experience working with CQC or local authority quality monitoring processes.
- Strong understanding of person-centered care and regulated compliance.
Licence/Certification:
- Level 5 Leadership & Management in Adult Care or equivalent (required)
Work Location: In person
