Customer experience manager Work, Jobs in Fort William, Hld (with Salaries)

Seasonal Train Steward
West Coast Railway —Fort William
- From £12.71 an hour
- Weekend availability
- Hospitality
- Customer service
- In-person
- Annual leave
Quick apply
10d
Retail Assistant - Part Time
Farmfoods —Fort William
- £10.95 - £12.81 an hour
- Part-time
- School
- Annual leave
- Employee discount
Quick apply
Retail Assistant - Full Time
Farmfoods —Fort William
- £10.95 - £12.81 an hour
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Post Office Operations Manager
TGJones —Fort William
- £26,912 a year
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Duty Manager
The Highland Cinema —Fort William
- Up to £14.50 an hour
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
- Referral programme
Quick apply
13d
Supervisor/Duty Manager
The Crofter —Fort William
- £14 - £15 an hour
- Full-time
- Hospitality
- Bar
- Management
Quick apply
Customer Service Supervisor
B&M Retail —Fort William
- £12.89 an hour
- Part-time
- Supervising experience
- Employee discount
12d
Food and Beverage Supervisor
Ballachulish Hotel —Ballachulish
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4d
Housekeeping Assistant
Ballachulish Hotel —Ballachulish
- £12.71 an hour
- Part-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Food and Beverage Manager
Isles of Glencoe Hotel —Ballachulish
- Full-time
- Management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Food and Beverage Assistant
Isles of Glencoe Hotel —Ballachulish
- £12.71 an hour
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Movement Scheduler
Balfour Beatty —Invergarry
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
Relief Pharmacist
Well Pharmacy —Fort William
- Management
- Employee discount
Shop volunteer – Fort William
Cancer Research UK (Volunteer) —Fort William
Trading Manager - Fort William
Morrisons —Fort William
- Hospitality
- Team management
- Employee discount
Quick apply
5d
Relief Tutor/Coach
High Life Highland —Fort William
- £20.13 an hour
- Remote
- IT
9d
Network Integrity Engineer
SSE —Fort William
- £54,952 - £64,738 a year
- Full-time
- Customer service
- Engineering
- Computer networking
- Employee discount
2d
Pharmacist
Well Pharmacy —Fort William
- Up to £34 an hour
- Management
- Employee discount
Junior Sous Chef
Kingshouse Hotel —Ballachulish
- Full-time
- Hospitality
- Cooking
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Temporary Works Manager
Balfour Beatty —Invergarry
- Hybrid work
- Civil engineering
- Engineering
- Microsoft Office
- Annual leave

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Seasonal Train Steward

West Coast Railway -
Fort William

Quick apply

Job details

Seasonal
From £12.71 an hour
10 days ago

Benefits

Annual leave

Qualifications

Hospitality
Customer service
GCSE
Communication skills
Mechanical knowledge

Full job description

About:

We require additional stewards to work on board The Jacobite running from Fort William to Mallaig 7 days a week.

Described as the greatest railway journey in the world, this 84 mile round trip takes you past a list of impressive extremes from the highest mountain in Britain, Ben Nevis to the deepest seawater loch in Europe, Loch Nevis!

The train stops en route to Mallaig at the village of Glenfinnan. Beyond Glenfinnan are the beautiful villages of Lochailort, Arisaig, Morar and Mallaig.

Job Summary:

As a Steward onboard The Jacobite, you will be an essential part of the guest experience, ensuring that passengers enjoy a memorable and comfortable journey through the stunning Scottish Highlands. Your primary responsibility will be to provide outstanding customer service, offering hospitality and assistance to passengers during their travel on the historic steam train.

Key Responsibilities:

Passenger Assistance:

Greet passengers warmly upon boarding and provide a friendly and professional presence throughout the journey.
Assist passengers in finding their seats and provide any necessary information about the train journey, safety protocols, and onboard amenities.

Safety and Emergency Procedures:

Familiarize passengers with safety protocols, including emergency exits, first aid kits, and evacuation procedures.
Remain vigilant during the journey to promptly address any safety concerns or incidents that may arise.

Train Presentation:

Maintain the cleanliness and tidiness of passenger areas, including seating areas, restrooms, and dining facilities.
Ensure that the train's interior is well-presented and adheres to the high standards set by the Jacobite Steam Train Service.

Information and Communication:

Keep passengers informed about the train's route, upcoming landmarks, and points of interest along the journey.
Provide announcements and updates regarding any schedule changes or delays.

Problem-Solving:

Handle passenger inquiries, complaints, or issues in a calm and professional manner.
Resolve conflicts or challenges that may arise among passengers to maintain a harmonious environment onboard.

Safety Compliance:

Adhere to all safety guidelines, company policies, and industry regulations while carrying out your duties.
Follow the instructions of the Train Manager and cooperate with other onboard staff members.

Teamwork:

Collaborate effectively with other onboard staff, including train drivers, conductors, and catering personnel, to ensure a smooth and seamless journey for passengers.

Requirements:

Excellent communication and interpersonal skills.
Previous experience in hospitality, customer service, or related fields is preferred.
Ability to work in a fast-paced environment and remain composed under pressure.
Flexibility in working hours, as the job may require evening and weekend shifts.
Strong problem-solving abilities and a proactive approach to passenger satisfaction.
Physical fitness to move around the train and attend to passengers' needs.
Passion for the history and beauty of the Scottish Highlands and a willingness to share knowledge with passengers.
Familiarity with safety procedures and emergency protocols is an advantage.
Seasonal employment with no guarantee of set hours per week.
Applicants will need to live within one hour's travelling time of Fort William to allow for short notice deployment.
No relocation or travel expenses will be payable and all applicants must have an existing right to work in the UK.

Note: The duties and responsibilities outlined in this job description are intended to provide an overview of the role of a Steward onboard the Jacobite Steam Train Service and may be subject to change or modification as per operational requirements.

Full training will be given.

Pay: £12.71 plus an additional £1.53 holiday pay.

Pay: From £12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in fort william, hld

Seasonal Train Steward

Retail Assistant - Part Time

Retail Assistant - Full Time

Post Office Operations Manager

Duty Manager

Supervisor/Duty Manager

Customer Service Supervisor

Food and Beverage Supervisor

Housekeeping Assistant

Food and Beverage Manager

Food and Beverage Assistant

Movement Scheduler

Relief Pharmacist

Shop volunteer – Fort William

Trading Manager - Fort William

Relief Tutor/Coach

Network Integrity Engineer

Pharmacist

Junior Sous Chef

Temporary Works Manager

I want to receive the latest job alerts for customer experience manager in fort william, hld

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