Guest experience manager Work, Jobs in Fraddon, Con (with Salaries)

Guest Experience Manager
Bedruthan Reception —Newquay
- £31,686.10 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
6d
Complex Assistant Manager
Hendra Holiday Park —Newquay
- Up to £29,000 a year
- Full-time
- Team management
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
6d
Holiday Park Duty Manager
Monkey Tree Holiday Park —Newquay
- £16 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
10d
Guest House Host
Nathan Outlaw Consultancy —Port Isaac
- £27,500 a year
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Employee discount
Quick apply
14d
Park Services Manager
Hendra Holiday Park —Newquay
- Weekend availability
- Hospitality
- Management
- Supervising experience
- Free parking
- Employee discount
Quick apply
2d
Duty Manager
The Nest Perranporth —Perranporth
- £15.50 an hour
- Part-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
7d
Sports & Leisure Assistant Manager
Away Resorts —Newquay
- £27,326 a year
- Full-time
- Hospitality
- Leadership
- Resort
- Employee discount
- Life insurance
Quick apply
10d
Holiday Services Manager
Park Holidays UK —Bodmin
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Sales
- Organisational skills
- Employee assistance programme
- Employee discount
Senior Reception & Sales Advisor
Monkey Tree Holiday Park —Newquay
- £15 an hour
- Full-time
- Microsoft Word
- Sales
- Accounting
- Free parking
Quick apply
Estate Agent
The Property Experts —Redruth
- £8,400 a month
- Remote
- Sales
- Administrative experience
Bar Manager
The PIG Hotels —Padstow
- £35,000 - £41,758 a year
- Full-time
- Serving
- Bar
- Leadership
- Employee discount
Quick apply
Property Manager
The Travel Chapter —Wadebridge
- £27,924 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
Accommodation - Accommodation Supervisor - HK1
Parkdean Resorts —Newquay
- Weekend availability
- Supervising experience
- Resort
- Store discount
- Employee assistance programme
Quick apply
Guest Relations Assistant
The Ainsworth Collection —Padstow
- From £13 an hour
- Weekend availability
- Hospitality
- Bar
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
1d
Retail Manager
Park Holidays UK —Bodmin
- £29,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
4d
Bistro Manager
Nathan Outlaw Consultancy —Port Isaac
- £30,000 - £34,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Employee discount
Quick apply
14d
Arcade Attendant
Playnation Genda —Newquay
- £12.71 an hour
- Temporary
- Hospitality
- Management
- Customer service
- Employee discount
- Flexible schedule
Quick apply
13d
Duty House Manager
Watergate Bay Hotel —Newquay
- £30,500 a year
- Weekend availability
- Hospitality
- Hotel
- First Aid Certification
- Employee discount
Quick apply
8h
Restaurant Manager - Gylly
Healeys Cornish Cyder Farm —Falmouth
- £32,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Restaurant Supervisor
Hendra Holiday Park —Newquay
- £15.50 an hour
- Full-time
- Sales
- Customer service
- Supervising experience
- Free parking
- Annual leave
Quick apply
1d

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Guest Experience Manager

Bedruthan Reception
Newquay

Quick apply

Job details

Full-time
£31,686.10 a year
6 days ago

Benefits

Free parking
Discounted or free food
Employee discount

Qualifications

Hospitality
Management
Customer service
Continuous improvement
Front desk
Guest services
Leadership
Communication skills
Hotel experience

Full job description

£31,686.10 per annum | 40-hour contract | 4 day working week | Excellent work-life balance

At Bedruthan and Scarlet, we believe exceptional hospitality is created through thoughtful planning, genuine care and attention to every stage of the guest journey.

We're looking for a Guest Experience Manager to lead and champion the guest journey across both hotels, ensuring every stay feels seamless, memorable and consistently delivered. This is an exciting leadership opportunity for someone who is passionate about people, service excellence and creating the conditions for teams to thrive.

With a permanent 40-hour contract, a highly sought-after 4 day working week, and the opportunity to shape guest experiences at two of Cornwall's most iconic hotels, this role offers something increasingly rare in hospitality: genuine work-life balance alongside a rewarding leadership career.

What are we looking for?

We're looking for a positive, proactive and inspiring leader who understands that exceptional guest experiences don't happen by chance.

They are created through strong leadership, thoughtful planning, excellent communication and teams that feel supported to do their best work.

You'll be passionate about hospitality, naturally organised and committed to continuously improving the guest journey. You'll enjoy building strong relationships across departments, developing colleagues and ensuring every guest interaction reflects the warmth and care that define the Red Hotels experience.

Most importantly, you'll be someone who enjoys working with people and takes pride in creating experiences that guests remember for all the right reasons.

Responsibilities and Duties

Lead, support and develop the Guest Experience team, creating a positive, engaged and high-performing culture.
Champion the guest journey from enquiry through to departure, ensuring every touchpoint is seamless and memorable.
Build strong relationships with operational teams across both hotels to ensure effective communication and joined-up planning.
Support Reception and Front of House operations, maintaining exceptional service standards and team wellbeing.
Analyse guest feedback, operational trends and service performance to identify opportunities for improvement.
Implement initiatives that enhance guest satisfaction and operational efficiency.
Resolve guest concerns with empathy, professionalism and a solutions-focused approach.
Act as a visible ambassador for Bedruthan and Scarlet, promoting our values and service culture.
Coach and develop colleagues, helping them build confidence, capability and expertise.
Drive a culture of continuous improvement, accountability and exceptional hospitality.

Qualifications (Essential):

Previous experience in a hospitality leadership or management role.
Experience leading, coaching and developing teams.
Strong understanding of customer service and guest experience principles.
Excellent communication and relationship-building skills.

Desirable:

Experience within hotel, leisure or luxury hospitality environments.
Front Office, Reception or Guest Services management experience.
Experience using hotel management systems.

Key Skills:

Leadership and people development.
Guest experience and customer service excellence.
Organisation and attention to detail.
Problem solving and decision making.
Communication and relationship management.
Commercial awareness.
Adaptability and resilience.
Positive and proactive approach.

Why Join Us?

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

£31,686.10 per annum plus tips.
Permanent 40-hour contract.
4 day working week, offering excellent work-life balance.
A people-centric working environment.
Learning and internal career progression opportunities.
28 days holiday per year, and an extra day each year, up to 5 years completed service (pro rata).
Long service scheme – enjoy a complimentary stay at Bedruthan after your first year.
Enjoy 40% off food and drinks, along with a range of other services throughout the hotel through our team discount scheme.
Local partnership discounts.
Health Shield Healthcare Plan.
Temporary on-site team accommodation available.
Free parking.
Team socials and opportunities to connect and celebrate together.
Access to wellbeing initiatives and support programmes.

Recognition & Reward

We believe great work should be recognised and celebrated.

As part of the Red Hotels team, you'll benefit from:

Annual awards recognising exceptional contributions across the business.
Opportunities to contribute ideas and make a genuine impact.
A culture that values innovation, collaboration and continuous improvement.

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality, setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK's most exciting independent hospitality businesses.

This is an opportunity to lead, influence and elevate the guest experience at two exceptional hotels while enjoying a working pattern that gives you more time to enjoy life outside of work.

This isn't simply a job — it's the place you want to be.

AGENCIES: We're not working with recruitment agencies on this role, and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications and agency fees will not be due.

INDFOH

Quick apply

Refine Your Search

guest experience manager jobs in fraddon, con

Guest Experience Manager

Complex Assistant Manager

Holiday Park Duty Manager

Guest House Host

Park Services Manager

Duty Manager

Sports & Leisure Assistant Manager

Holiday Services Manager

Senior Reception & Sales Advisor

Estate Agent

Bar Manager

Property Manager

Accommodation - Accommodation Supervisor - HK1

Guest Relations Assistant

Retail Manager

Bistro Manager

Arcade Attendant

Duty House Manager

Restaurant Manager - Gylly

Restaurant Supervisor

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