Housing officer Work, Jobs in Fylde, Lan (with Salaries)

HOUSING SERVICES ADVISOR
Blackpool Coastal Housing —Blackpool
- £24,796 - £25,989 a year
- Full-time
- Computer literacy
- Microsoft Office
- Team management
- Annual leave
- Flexitime
Quick apply
10d
Supported Living Officer
Ready 4 Home Housing Support CIC —Preston
- £26,000 - £29,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
22h
Housing Options Officer (Housing Advice)
Lancaster City Council —Lancaster
- £31,022 - £36,363 a year
- Hybrid work
- Negotiation
- Annual leave
1d
Policy Officer
Preston City Council —Preston
- £35,235 - £37,035 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Housing Support Officer| Permanent| Full-Time
Lancashire County Council —Preston
- £28,142 - £32,061 a year
- Full-time
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
16h
Housing Officer
Excel Housing Solutions —Liverpool
- £13.45 - £14.50 an hour
- Full-time
- In-person
- Annual leave
- Bereavement leave
Quick apply
1d
Trainee or Certificated Enforcement Agent
High Court Enforcement Group —Preston
- Up to £60,000 a year
- Weekend availability
- Travel
- Leadership
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Public Health Officer
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Project management
- Employee assistance programme
8d
Housing Service Support Assistant
Lancaster City Council —Lancaster
- £25,949 - £26,403 a year
- Hybrid work
- Customer service
- Communication skills
- Annual leave
3d
Tenancy Sustainment Officer
Saha —Preston
- £26,970.83 a year
- Full-time
- Annual leave
- Employee discount
Integration and Resettlement Officer
Chorley Council and South Ribble Counci —Leyland
- £15,768 - £16,849 a year
- Call to connect
- English
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Tenant Voice Officer
West Lancashire Borough Council —Skelmersdale
- £32,061 - £33,699 a year
- Temporary
- Customer service
- Microsoft Office
14d
Learning & Development Officer
Citizens Advice —Bolton
- £28,000 - £31,000 a year
- Hybrid work
- Organisational skills
3d
Well-being Officer
Deaf Village - Northwest CIC Ltd —Blackburn
- £25,500 - £29,500 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
Tenancy Sustainability Officer
Progress Housing Group Ltd —Leyland
- £32,743 - £33,895 a year
- Communication skills
- Annual leave
- Employee discount
2d
Principal Housing Delivery Officer
Knowsley Council —Huyton
- £42,839 - £44,075 a year
- Full-time
- Hybrid work
- Free parking
- Flexible schedule
10d
Senior Brokerage Officer
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Employee assistance programme
2d
Principal Housing Delivery Officer
Knowsley Borough Council —Huyton
- £42,839 - £44,075 a year
- Call to connect
- Hybrid work
- Flexible schedule
10d
Lawyer - Property & Regeneration
Liverpool City Council —Liverpool
- £51,356 - £56,673 a year
- Employee assistance programme
Assessment and Prevention Officer
Liverpool City Council —Liverpool
- £35,412 - £39,862 a year
- Employee assistance programme
3d

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HOUSING SERVICES ADVISOR

Blackpool Coastal Housing -
Blackpool

Quick apply

Job details

Permanent | Full-time
£24,796 - £25,989 a year
10 days ago

Benefits

Cycle to work scheme
Free flu jabs
Annual leave
Flexitime
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Computer literacy
Microsoft Office
Team management
Communication skills
Negotiation
Time management

Full job description

A fantastic opportunity has arisen for two Housing Services Advisors to join our core Housing Teams. One post will be based within the Rents Team at Coastal House and the other within the ASB and Neighbourhoods Team @thegrange.

The role - Ref: 25/247

2 x HOUSING SERVICES ADVISOR
Permanent

37 hours per week

Scale 2/3 (£24,796 - £25,989 per annum)

*All applicants will be considered for both positions unless a preference is clearly stated on the application form for either the ASB and Neighbourhoods Team or the Rents Team.

At BCH, we are committed to delivering excellent customer service and supporting our residents to sustain their tenancies. Our Housing Services Advisors are the first point of contact for customers and play a vital role in providing a professional, responsive and customer-focused service.

About the Role

Housing Services Advisors work within the three core Housing Teams (Rents, Lettings and ASB/Neighbourhoods) and are the first points of contact responding to daily enquiries from customers and the public regarding housing, related matters and other council services.

Being the first point of contact for customers, either at reception, over the phone or face to requires Housing Services Advisors to accurately evaluate the nature of the customer enquiry whilst keeping the customer up to date at all times. This includes making optimum efforts to resolve each call, visit or query as efficiently and effectively as possible to completion, including any non-standard situations and where needed, sign posting the customer to the relevant team. In addition, Housing Service Advisors are required to record and resolve Stage 1 customer complaints and escalating them to stage 2, if necessary, by forwarding to the relevant team to action and resolve.

The role also provides clerical and administrative support to Managers, Team Leaders, Housing Officers and Neighbourhood Officers.

In Lettings, this will include booking appointments, including sign-ups, visits, transfer inspections for the relevant Housing Officer within service standard timescales, completing references, checks and correspondence with relevant partners and updating computer systems, including creating new applications, offers and scanning documentation.

In Rents, this will include discussing rent accounts and making payment arrangements, taking payments, new Tenant Checklists and issuing welcome packs and refunds.

In ASB and Neighbourhoods this will include producing and sending letters to both complainants and perpetrators.

We are looking for people who will make an extra, unprompted effort to satisfy customer needs and avoid customer complaints, taking ownership of enquiries and proactively feeding back information to customers.

The Ideal Candidate Must Possess:

· Experience of working in a customer-focused environment

· Excellent communication skills with the confidence to deal with customers face-to-face and over the telephone

· Strong administration skills and computer literacy, including Microsoft Office

· The ability to assess, prioritise and resolve customer enquiries effectively

· A proactive approach with a commitment to delivering excellent customer service

· A minimum of 3 GCSEs (or equivalent), including Maths and English at grade 4/C or above

Experience working within housing services, local authority or housing association environments is desirable but not essential.

What we Provide

· Competitive rates of pay

· 26 days paid annual leave per annum, in addition to bank holidays

· Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

· An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

· Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

· Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

· Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

· 24/7 Employee Assistance Programme and access to counselling services

· Enhanced maternity, paternity and adoption pay schemes

· A wide variety of training and learning and development opportunities

· Staff Suggestion Scheme

· Free annual flu vaccinations and Occupational Health Support

If you have a strong customer focus and want to be part of an ambitious, growing organisation, we will support you in developing your skills and achieving your personal goals.

How to apply

To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available. However, please ensure your application clearly demonstrates your suitability for this position.

Closing date for applications: Wednesday, 7th January 2026 midnight

Interview date: Thursday 15th January 2026

*BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.

Job Types: Full-time, Permanent

Pay: £24,796.00-£25,989.00 per year

Benefits:

Cycle to work scheme
Flexitime
On-site parking

Work Location: In person

Quick apply

Refine Your Search

housing officer jobs in fylde, lan

HOUSING SERVICES ADVISOR

Supported Living Officer

Housing Options Officer (Housing Advice)

Policy Officer

Housing Support Officer| Permanent| Full-Time

Housing Officer

Trainee or Certificated Enforcement Agent

Public Health Officer

Housing Service Support Assistant

Tenancy Sustainment Officer

Integration and Resettlement Officer

Tenant Voice Officer

Learning & Development Officer

Well-being Officer

Tenancy Sustainability Officer

Principal Housing Delivery Officer

Senior Brokerage Officer

Principal Housing Delivery Officer

Lawyer - Property & Regeneration

Assessment and Prevention Officer

I want to receive the latest job alerts for housing officer in fylde, lan

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