Credit Controllers
Leeds (Garforth) - Hybrid 1-2 days per week in the office
Full time or Part Time considered
Up to £32,000 per annum + benefits
Hello from Bspoke Insurance Group!
We know you’ll likely search for us before applying, so we’ll keep this short.
The Bspoke Group provides insurance solutions tailored for an evolving world. We’re proud to have earned Silver in the MGA of the Year category at the 2024 Insurance Times Awards.
Our vision is to offer niche products through multiple distribution channels, whilst maintaining our specialist trademark. This includes Compass Insurance, renowned as expert providers of insurance to the holiday caravan and residential home parks industries.
We’re rapidly growing, and that’s where you come in.
Why join Bspoke?
Joining Bspoke means more than just having a job. We don’t follow the usual corporate path – instead, we embrace a dynamic and non-traditional approach. We’re a driven, passionate team that’s genuinely excited about what we do, and we’re proud of it. Delivering exceptional experiences for both our colleagues and customers starts with ensuring a fantastic experience for our team. Our values serve as a compass reflect our Group’s core principles and ethics, to enable us to deliver the beset outcomes for our colleagues. Here’s a snapshot of our values, so you can see what we’re all about: Relentlessly collaborate, defeated by nothing, proud to be ambitious, agile at our core and we are our people.
Role overview
Reporting to the Credit Control Team Leader, this role is responsible for managing day-to-day credit control activities and supporting the Group’s cash collection processes. You will ensure accurate and timely reporting, proactive debt chasing, and effective resolution of queries to support healthy cash flow and working capital management.
In addition to core credit control duties, you will support the application of Credit Control policies and contribute to the maintenance and improvement of systems and processes. The role also involves providing clear and accurate updates on debtor positions to support effective financial oversight, ensuring processes remain compliant, efficient, and aligned with Group requirements.
At Bspoke, agility is in our DNA—we’re always evolving, innovating, and pushing boundaries. We’ll empower you to grow, challenge yourself, and develop your expertise in an environment built on trust, respect, and curiosity. If you’re ready to embrace new challenges and make a difference, we’d love to have you on our team.
Key Accountabilities
Debt & Cash Management
· Ledger & Reporting: Oversee the end-to-end production of the credit control ledger, including generating and issuing accurate Broker statements.
· Cash Collection & Allocation: Coordinate cash collection aligned to the ledger; process and accurately recognise cash receipts within the Group’s broking and accounting systems.
· Working Capital Support: Produce summary aged debt reports and provide insightful analysis on the working capital cycle to support the Credit Control Team Leader.
· Direct Debit Management: Maintain full ownership of the Direct Debit process, including the management of the dedicated inbox and the resolution of customer queries.
· Team Continuity: Ensure adequate coverage within the team during periods of absence to maintain consistent debt collection momentum.
Governance & Process Improvement
· Policy Ownership: Ensure Credit Control policies and procedures are applied consistently across the Group.
· Process Innovation: Support process improvement initiatives to enhance accounting practices and internal controls.
· System Governance: Ensure Group systems are maintained accurately and updated in a timely manner, while continuously seeking opportunities for improvement to enhance efficiency, accuracy, and overall performance
· Financial Guidance: Contribute to company objectives by providing advice and guidance on credit control matters to the finance team and other internal stakeholders, supporting effective decision-making and ensuring robust financial controls are maintained
· Business Alignment: Reinforce the Company’s vision and values through professional conduct and support broader business requirements as needed.
Skills And Knowledge
· Communication: Exceptional oral and written communication skills, with an ability to communicate effectively with customers and colleagues.
· Plain English: Ability to write clearly and concisely, avoiding unnecessary jargon.
· Analytical Ability: Strong analytical and problem-solving skills, particularly regarding reconciliations and data analysis.
· Planning & Prioritisation: Ability to plan, organise, and prioritise tasks effectively.
· Technical Proficiency: Moderate to high level of knowledge of Microsoft packages, notably Excel.
· Attention to Detail: High level of accuracy and consistency, with a focus on applying controls to the quality and content of outputs.
· Resilience: Ability to work to tight deadlines and perform effectively under pressure.
· Working Style: Proven ability to work as part of a team or independently as required.
· Core Competencies: Solid understanding of company and market knowledge, customer needs, and communication.
· Core Competencies: Competence in the management of information, planning, organising, and negotiation/persuasion.
Experience and Qualifications
· Professional Accounting Standards: Sound understanding of accounting standards and operational processes.
· Financial Compliance: Working knowledge of financial reporting, accounting, and compliance requirements.
· Financial Analysis: Ability to contribute to management reporting and financial analysis.
· Risk & Controls: Understanding of risk management principles and the application of internal controls.
· Taxation: Foundational knowledge of taxation principles.
Sounds like you?
We at Bspoke are ready so if this role sounds like you apply today!
Job Types: Full-time, Permanent
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home
Experience:
- Credit Control: 2 years (required)
Work Location: Hybrid remote in Leeds LS25 1NB
