Due to growth, we are seeking a Client Services Professional to join our team based at our Frontier Park Unit within Blackburn.
*The salary advertised has been concealed for confidentiality - successful applicants will be provided with a job spec pack directly which will include details*
This is a permanent, full-time position, Monday to Friday, 9.00 am to 5.00 pm (the option to work from home for 2 days a week is available on completion of probation).
The role would suit a Client Services Professional/someone with experience in a similar role such as Client Coordinator who enjoys a varied role and prides themselves on building excellent relationships both internally and externally working effectively with our Operations team to fulfil client requirements and thrives in a fast-paced but a fun and friendly environment. You'll be focusing on delivering the 'best fit’ solution for our clients utilising the available resource and systems capabilities, reducing complexity and offering real added value.
The team at the site is made up of several other Client Services members. This is not a call centre role.
You must have full right to work in the UK without any restrictions. Please do not apply if you have limitations regarding working within UK.**
Please apply with an up-to-date CV and cover letter. To ensure your application reaches us successfully, we also recommend emailing your application to [email protected].
About Us
Staci are fulfilment specialists offering expert multichannel logistics solutions: marketing and POS fulfilment, e-commerce and spare parts logistics. We are incredibly proud to have a diverse client portfolio with a host of the world's leading and best loved brands and retailers across Europe & the US. With over 2000 employees worldwide and more than 500 in the UK, we’re big and diverse enough to offer you great development and an exciting career, but small enough to know and care about Team Members as individuals. If you are ambitious and talented and want to work in an environment where that won’t go unnoticed then please read on.
We have a benefits package which isn’t just about earning extra money; our perks include promoting health and wellbeing as we believe you should enjoy coming to work - not just the job, but the people you work with, whilst having work life balance.
We are proud to have achieved Great Place to Work for 2 consecutive years and we are a business partner of Stronger Together.
Click here to take a look at our video on a day in the life of working at Staci: https://www.youtube.com/watch?v=dVM-7qDjIGM
Our Benefits
- 33 Days holiday including bank holidays, opportunity to carry over and buy additional holidays, plus get a day off for your birthday
- Eye care vouchers
- Access to Staci discount portal, shopping, holidays, cinema tickets
- Various Staci social events throughout the year
- Team member bonus
- Fairquid Loans
- Christmas Club
- Company pension
- Cycle to work
- Free onsite parking
- Sick pay
- Enhanced maternity/paternity
- Health and wellbeing portal
- Life insurance
- Paid volunteer time
- Reward & Recognition Scheme, Long Service and Team Member awards
The role:
- Initial client point of contact on specified clients.
- To provide support to other members of the team including holiday/absence cover when required.
- Managing briefs for all campaigns and activities and implement end to end.
- To report post activity evaluation including activation and performance against SLA.
- To ensure all time specific activities are completed to deadlines.
- To have an in-depth knowledge of the clients stock holding and understand its purpose
- Communicate with other departments to manage order management, campaigns, stock queries and so on
- Carry out stock adjustments in line with audited results or agreed manual order authorisation process.
- To be the escalation point for all clients specific queries.
- Assist in the setting up and maintenance of internal systems
- Detail and prepare quotations for client specific requirements over and above contracted rates
- Regularly update senior management team with client opportunities or issues.
- Maintain internal process documentation.
- Prepare and supply all client reporting ensuring accurate and meaningful data is available in a professional and timely manner
- Preparation of monthly client invoicing for all services provided via MDA technologies
- Process client invoices on a monthly basis
- Maintain a safe working environment, observing health and safety procedures at all times. Ensure that the work area is kept clean and free from hazards and waste at all times.
- Undertake other duties as required in order to support the business in achieving excellence for all customers.
Skills:
- Highly motivated and accountable for decision making
- Detailed understanding of Staci’s services and processes (ability to demonstrate experience in a similar type of business/role)
- Team development leadership qualities.
- Self motivated and enthusiastic
- A commitment to high levels of client service
- Ability to work on own initiative
- Ability to travel to client meetings
- Good IT skills (including intermediate to advanced excel and data analytic skills)
- Proven ability to thrive in a fast-paced, dynamic environment while managing multiple tasks and deadlines efficiently
Please note in the event of a high volume of applicants, it may not be possible to give feedback to each application. We apologise in advance.*
Pay: Up to £123,456,789.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Work from home
Work Location: Hybrid remote in Blackburn BB1 3AL
