Complaints manager Work, Jobs in Garstang, Lan (with Salaries)

Deputy General Manager (Full Time)
The Horns Inn at Churchtown —Preston
- £35,980 - £37,010 a year
- Weekend availability
- Hospitality
- Management
- Hotel
- Employee discount
Quick apply
1d
Store Manager
Aldi —Thornton Cleveleys
- £52,910 - £69,000 a year
- Annual leave
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Up to £47,000 a year
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee discount
Customer Services Manager
Assured Solutions Communications (ASC) Ltd —Preston
- £30,000 - £35,000 a year
- Full-time
- Spanish
- Management
- Customer service
Quick apply
3h
Block Manager
Parkinson Property —Lancaster
- £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Bereavement leave
- Sick pay
Quick apply
3d
Urgent Care & Front Line Operations Manager
UK Event Medical Services Limited —Preston
- Full-time
Quick apply
Guest Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
1d
Holiday Park General Manager
Annesley Gandon —Lancaster
- £40,000 - £45,000 a year
- Full-time
- Negotiation
Quick apply
Booking Coordinator
Simpsons SKODA —Preston
- £28,000 - £31,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
Quick apply
3d
Registered Manager Childrens Services
CareTech Group —Oakenclough
- £50,000 a year
- Full-time
- Care plans
- Leadership
- Referral programme
9d
Private Sector Housing Team Leader
West Lancashire Borough Council —Skelmersdale
- £48,226 - £50,269 a year
- Full-time
- Communication skills
- Annual leave
Operations Manager (Non-Clinical)
OWLS West Lancashire GP Federation —Skelmersdale North
- £38,000 - £45,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Presentation skills
Quick apply
10d
Complaints Advisor
Community Gateway Association —Preston
- Up to £31,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Sick pay
9d
Mobile Response Manager
Top Marks For Security Services Ltd —Rossendale
- Full-time
- Management
- Customer service
- Driving
Quick apply
Ward Manager
Lancashire and South Cumbria NHS Foundation Trust —Preston
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Free parking
3d
Facilities and Services Unit Manager - Catering
Ministry of Justice —Lancaster
- £40,001 - £50,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Leadership
- Annual leave
9d
Customer Escalations Officer
Perch Group —Blackpool
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Referral programme
Quick apply
9d
Hotel manager
Forshaws hotel —Blackpool
- £24,420.00 - £49,362.75 a year
- Bilingual
- Hospitality
- Hotel
Quick apply
Anglican Ordained Priest
Ministry of Justice —Preston
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Co Manager
Chattaway Inns Ltd —Ulverston
- Up to £40,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply

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Deputy General Manager (Full Time)

The Horns Inn at Churchtown
Preston

Quick apply

Job details

Permanent | Full-time
£35,980 - £37,010 a year
1 day ago

Benefits

Employee discount
On-site parking

Qualifications

Hospitality
Management
Assistant manager experience
Personal Licence
Guest services
Leadership
Restaurant experience
Communication skills
Hotel experience
Food service management

Full job description

About the Role

We are looking for an exceptional hospitality professional to join our team as Deputy General Manager.

This is an exciting opportunity for someone who is already operating in a strong Assistant Manager, Senior Assistant Manager or Deputy Manager role and is ready to take the next step in a busy, food-led hospitality environment.

The successful candidate will have the confidence, experience and leadership skills to run the venue in the absence of the General Manager, while maintaining excellent standards across service, team performance, stock control, rota planning and guest experience.

We are looking for someone who does not simply manage a venue, but truly lives and breathes hospitality.

Key Responsibilities

As Deputy General Manager, you will support the General Manager in the day-to-day running of the venue and take full responsibility for the business when required.

Your responsibilities will include:

Leading, motivating and developing the team to deliver consistently high standards of service
Running the venue confidently and professionally in the absence of the General Manager
Delivering outstanding guest experiences in a busy, high-volume environment
Supporting and managing food and drink service across all areas of the business
Planning rotas in line with forecasts, budgets and business needs
Managing labour costs while maintaining excellent service standards
Supporting sales growth, profitability and commercial performance
Assisting with stock control, ordering, delivery checks, wastage, line checks and stock investigations
Reviewing stock reports, identifying areas of concern and implementing action plans
Ensuring GP, wage percentages and controllable costs are managed effectively
Maintaining high standards of cleanliness, presentation, safety and compliance
Supporting large-scale Christmas events, party nights, banqueting and private functions
Responding professionally to guest feedback, complaints and reviews
Coaching, training and supporting team members to help them grow and perform at their best
Assisting with recruitment, induction, performance management and team communication
Ensuring company policies, procedures, licensing requirements and health and safety standards are followed at all times

About You

The ideal candidate will be a confident, hands-on hospitality leader with proven experience in a busy food-led pub, restaurant or hotel environment.

You will be calm under pressure, commercially aware and passionate about creating memorable guest experiences. You must be comfortable delivering both high-quality restaurant service and organised banqueting-style service, understanding the different demands of each.

You will also have:

A minimum of 2 years’ experience as an Assistant Manager, Deputy Manager or above within a hospitality environment
Experience working in a busy food-led pub, restaurant or hotel
Strong experience in both restaurant service and banqueting-style service, with the ability to manage à la carte dining, pre-orders, large table plans, timed food service, party nights, functions and high-volume event operations
The ability to lead the business confidently in the absence of the General Manager
Strong experience delivering Christmas events, party nights, hotel banqueting style or large-scale functions
Excellent rota planning and labour management skills
Good stock control knowledge, including stock reports, wastage, loss investigation and action planning
A strong understanding of guest service, standards and operational excellence
A genuine passion for coaching, developing and supporting people
A positive, approachable and professional leadership style
Strong communication skills and the ability to build relationships with both guests and team members
A commercial mindset, with the drive to grow sales and improve performance
The ability to remain calm, respectful and solution-focused in challenging situations

What We Are Looking For

We are looking for a true host who leads from the front.

You will take pride in the standards of the venue, support your team to succeed and ensure every guest receives a warm, professional and memorable experience.

This role would suit someone who enjoys responsibility, thrives in a fast-paced environment and wants to be part of a business where people, service and hospitality are at the heart of everything we do.

Hours

The role will be worked over 5 days out of 7, with flexibility required in line with the needs of the business, including evenings, weekends, bank holidays and key trading periods.

Apply Now

If you are an experienced hospitality leader with a passion for people, service and standards, we would love to hear from you.

Apply today with your CV and include a cover letter to tell us why you would be a great fit for our Deputy General Manager role.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

www.hornsinnchurchtown.co.uk

Job Types: Permanent, Full-time

Pay: £35,980.00-£37,010.00 per year

Benefits:

Employee discount
On-site parking

Ability to commute/relocate:

Preston PR3 0HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

Please upload a cover letter with your application to tell us why you would be a

great fit for this position

Experience:

Asst Management : 2 years (required)

Licence/Certification:

Personal Alcohol License (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in garstang, lan

Deputy General Manager (Full Time)

Store Manager

General Manager

Customer Services Manager

Block Manager

Urgent Care & Front Line Operations Manager

Guest Experience Manager

Holiday Park General Manager

Booking Coordinator

Registered Manager Childrens Services

Private Sector Housing Team Leader

Operations Manager (Non-Clinical)

Complaints Advisor

Mobile Response Manager

Ward Manager

Facilities and Services Unit Manager - Catering

Customer Escalations Officer

Hotel manager

Anglican Ordained Priest

Co Manager

I want to receive the latest job alerts for complaints manager in garstang, lan

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