Customer solutions specialist Work, Jobs in Gateshead, Twr (with Salaries)

Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Employee discount
Quick apply
4d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Gateshead
- Temporary
Support Operational Specialist
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
4d
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- APIs
- AI
Customer Account Specialist
TT Electronics plc —Bedlington
- Full-time
- Data entry
- Annual leave
- Employee assistance programme
AI Automation Apprentice
Sage —Newcastle upon Tyne
- AI
Account Handler
Jensten Group —Gateshead
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
New Boarding Compliance Analyst - EDD Specialist
Worldpay (UK) Limited —Gateshead
- Analysis skills
- Bachelor's degree
- Financial services
- Employee assistance programme
Quick apply
2d
Planning Assistant
United Infrastructure —Washington
- Full-time
- Computer literacy
- Writing skills
- Computer skills
Quick apply
Customer Support Associate (Specialist Support Team)
Nationwide Building Society —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
Account Executive
Jensten Group —Gateshead
- Hybrid work
- Customer service
- Business development
- Communication skills
- Annual leave
- Employee discount
Quick apply
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Lamesley
- Full-time
- In-person
- Communication skills
Quick apply
Client Experience Host
The Watches of Switzerland Group —Newcastle upon Tyne
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Human Resources Coordinator
Northern Gas and Power —Gateshead
- £26,500 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Recruiting
- Organisational skills
- Employee discount
Quick apply
3d
Software Support Specialist
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
Quick apply
4d
Business Development Representative
Hubexo —Newcastle upon Tyne
- Full-time
- CRM software
- Business development
- Communication skills
Quick apply
4d
Customer Advisor
Alexander Mann Solutions (AMS) —Newcastle upon Tyne
- £14.29 an hour
- Full-time
- Hybrid work
- Communication skills
12d
L & OD Specialist
NRG —Newcastle upon Tyne
- £42,885 a year
- Team management
- Mentoring
- Training & development
11d
Account Handler - Commercial
Benefact Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Trainee Project Engineer
Glacier Energy —Washington
- Full-time
- Continuous improvement
- Communication skills
Quick apply
12d

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Customer Service Advisor

Northern Gas and Power -
Gateshead

Quick apply

Job details

Permanent | Full-time
£26,227 a year
4 days ago

Benefits

Additional leave
Company events
Employee discount

Qualifications

Computer literacy
Stakeholder liaison
Complaint handling
Computer skills
Customer interaction

Full job description

Customer Service Advisor

Salary of £26,227

Hi, we're Northern Gas and Power

Northern Gas and Power, part of Global Procurement Group, is a global energy procurement specialist trusted by businesses ranging from growing SMEs to major international organisations. We help customers navigate a fast-moving market with confidence, securing the right energy solutions for their needs.

Joining NGP means becoming part of an ambitious international team with a strong UK base and offices across Europe, India and Dubai. You will work alongside experienced specialists across the business, using systems, insight and smart tools to support better decisions and stronger outcomes.

The Opportunity

As a Customer Services Advisor your job purpose will be to provide excellent customer service to our customers and liaise with any suppliers in a professional manner. As part of this you will be responsible for processing customer requests and any customer complaints.

What’s in it for you?

Salary of £26,227 – Northern Gas and Power are a Real Living Wage employer
Clear career progression, with training and development that supports long-term growth
A business that promotes from within and values specialist expertise
Additional December leave and access to company incentives, experiences and events
Company-funded Simplyhealth plan, including everyday health support and wellbeing resources
Lifestyle perks, including discounts and employee benefits that add value outside of work
Enhanced family-friendly policies, funded professional memberships and support for continued development
Volunteering opportunities and a genuine commitment to colleague wellbeing
An inclusive workplace, recognised through initiatives such as Inclusive Employers and Menopause Friendly accreditation
What exactly will you do?
Prioritise and process customer requests submitted by telephone or email.
Investigate and resolve any customer complaints quickly and patiently.
Maintain thorough and accurate customer service records.
Keep confidential records and financial information private and secure.
Learn how to use various database systems and technology to deliver great customer care.
Liaise with energy suppliers on behalf of our customers to ensure they receive the best possible service.
Work as part of the NGP team to support colleagues, identify further business opportunities and drive positive company sales results.
Communicate with customers as their contract start dates approach to ensure a smooth transition to meet their specific energy needs.
Ensure we can keep our customers engaged, customer retention.
Ensure they comply with all company operating policies and procedures.

Any other duties that are deemed appropriate from time to time.

What we’re looking for

Able to work in a fast-paced, self-directed, professional environment.
Manage your own workload and prioritise.
Self-motivated, driven, with a passion to succeed.
Able to work under pressure when needed, can exceed expectations.
Communicate effectively, both verbally and in writing, professionally and articulately.
Problem solver
Resilient, ambitious, and driven personality
Computer literate and accomplished team player
Experience in the energy industry is essential

Equal Opportunities Statement

Northern Gas and Power is committed to building a workplace where people feel respected, supported and able to succeed. We welcome applications from candidates of all backgrounds and experiences, and we are proud to be a Disability Confident employer.

Across Global Procurement Group, our colleagues represent more than 30 nationalities across five countries. We know that diversity of thought, background and experience makes us stronger.

We are creating an environment where everyone is treated fairly, has access to opportunity and feels able to be themselves at work.

Privacy Policy

Your Personal data will be processed by us in accordance with our PRIVACY POLICY. By Submitting this application, you are indicating you have read and understood our privacy policy

Right to work in the UK documentation required at interview.

Pay: £26,227.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer solutions specialist jobs in gateshead, twr

Customer Service Advisor

Specialist: Full-Time, Part-Time, and Part-Time Temporary

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Business Analyst - Newcastle

Customer Account Specialist

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Account Manager

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Account Handler - Commercial

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