Data specialist Work, Jobs in Gateshead, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Reference Data Specialist
The Nielsen Company —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Communication skills
Quick apply
Associate Practitioner - Biochemistry
Gateshead Health NHS Foundation Trust —Gateshead
- £28,392 - £31,157 a year
- Full-time
- Laboratory experience
8d
OLM Helpdesk Administrator
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £27,476 a year
- Full-time
- IT
- Office experience
6d
Bowel Cancer Screening Programme Hub Quality and Training Coordinator
Gateshead Health NHS Foundation Trust —Gateshead
- £32,073 - £39,043 a year
- Full-time
8d
Office Administrator - Short Term Temp
Hays Business Support —Chester-le-Street
- £13.00 - £14.40 an hour
- Temporary
2d
Digital Investigator - National Digital Investigation Unit
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
1h
People Admin Team Leader
Northern Gas and Power —Gateshead
- £30,000 - £38,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
- Employee discount
Quick apply
14d
Paralegal - Serious Injury Newcastle
Irwin Mitchell —Newcastle upon Tyne
Product Specialist (m/w/d)
Legrand Care —Cramlington
- Full-time
- Engineering
- English
- Communication skills
Quick apply
Procurement Specialist (Newcastle)
JDR Cable Systems —Newcastle upon Tyne
- ERP systems
- Microsoft Office
- Continuous improvement
User Researcher - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
Sales - Sales Advisor - UK
New Look —Metrocentre
- Part-time
- Microsoft Word
13d
eDiscovery Specialist
DAC Beachcroft —Newcastle upon Tyne
- Hybrid work
- Project management
- Financial services
- AI
Quick apply
7d
People Services Specialist (fixed term contract)
Sage —Newcastle upon Tyne
- Hybrid work
- Communication skills
SSO - Earth Observation and Monitoring Devices
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Doctoral degree
- Windows
- Master's degree
- Sick pay
Careers Adviser
Progress Careers —Gateshead
- £14,700 - £16,800 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
- Referral programme
Microsoft Security Operations Centre (SOC) Analyst – T2 & T3
Avanade —Newcastle upon Tyne
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Data Insights Product Analyst
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Azure
- Data analysis skills
- SQL
- Annual leave
- Employee discount
9d

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data specialist jobs near gateshead, twr

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

data specialist jobs in gateshead, twr

Technical Support Specialist

Reference Data Specialist

Associate Practitioner - Biochemistry

OLM Helpdesk Administrator

Bowel Cancer Screening Programme Hub Quality and Training Coordinator

Office Administrator - Short Term Temp

Digital Investigator - National Digital Investigation Unit

People Admin Team Leader

Paralegal - Serious Injury Newcastle

Product Specialist (m/w/d)

Procurement Specialist (Newcastle)

User Researcher - Newcastle

Sales - Sales Advisor - UK

eDiscovery Specialist

People Services Specialist (fixed term contract)

SSO - Earth Observation and Monitoring Devices

Careers Adviser

Microsoft Security Operations Centre (SOC) Analyst – T2 & T3

Business Analyst - Newcastle

Data Insights Product Analyst

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