Direct support specialist Work, Jobs in Gateshead, Twr (with Salaries)

Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Specialist Customer Support Consultant
Nationwide Building Society —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
Project and Operations Coordinator ( Maternity Cover Oct 26 to Mar 28)
Gilligan Engineering Services —Jarrow
- £36,000 - £38,000 a year
- Full-time
- CRM software
- Travel
- In-person
- Annual leave
Quick apply
4d
Supply Chain Coordinator
Biscuit International UK —Gateshead
- Organisational skills
- Communication skills
- Time management
Business Development Manager - Motorcycle Accident Management
Direct Accident Management Ltd —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Sales
- Business development
- Work from home
Quick apply
Product Mission Lead
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- In-person
- AI
Quick apply
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
14d
Bank Night Support Worker
Compass Children's Homes —Gateshead
- Up to £13.75 an hour
- Night shift
- No experience needed
- Experience working with children
- Flexible schedule
Technical Assistant
Biscuit International UK —Gateshead
- Quality control
- Organisational skills
- SharePoint
Night time Residential Worker
Compass Children's Homes —Newcastle upon Tyne
- £26,832 - £27,976 a year
- Full-time
- No experience needed
- Experience working with children
Service Delivery Supervisor - North East
HSL Compliance Limited —Durham
- £32,000 - £34,000 a year
- Team management
- Training & development
- Annual leave
- Sick pay
Quick apply
Territory Manager
Avidity —Sunderland
- Up to £29,000 a year
- Full-time
- Merchandising
- Time management
- Annual leave
- Sick pay
11d
Domestic Abuse Worker (Young People's Work)
Gateshead Council —Gateshead
- £39,152 - £41,771 a year
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
6d
Progression Coach
Reed In Partnership —Newcastle upon Tyne
- £29,000 - £30,000 a year
- Full-time
- Spanish
- Experience working with individuals with disabilities
- Customer service
- Annual leave
- Flexible schedule
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- In-person
- Communication skills
Quick apply
Nightshift Product Lead.
Biscuit International UK —Gateshead
- Continuous improvement
- Team management
- Organisational skills
Marketing Assistant
UK Extrusion Ltd —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Full-time
- Bachelor's degree
- In-person
- Free parking
- Sick pay
Quick apply
20h
Quality Assurance Auditor & Advisor
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
8d
Chief of Staff to the Chief Security Officer
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £68,205 a year
- Overtime
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Operational Support Officer
HM Courts & Tribunal Service —Durham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
5d

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Customer Service Advisor

Northern Gas and Power -
Gateshead

Quick apply

Job details

Permanent | Full-time
£26,227.50 a year

Benefits

Additional leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
B2B
Relationship management
Customer interaction
Root cause analysis
Account management

Full job description

Customer Service Advisor

Salary - £26,227.50

Gateshead (Baltic) | Full-time | Monday – Friday, 9am – 5pm

When a business customer picks up the phone or sends an email, they’re trusting us to sort it. A billing query, a contract question, a supplier issue that needs specialist attention - as a Customer Services Advisor at Northern Gas and Power, you’re the person who makes it right.

You’ll sit within the Services team, reporting to the Customer Support Manager. Your job is to handle customer requests and queries with speed, professionalism, and genuine care while keeping our records accurate and liaising with energy suppliers on our customers’ behalf.

If you’re someone who thrives on solving problems, communicating clearly, and delivering a service you’d be proud of, this role will suit you.

What you’ll actually be doing

Handling customer requests submitted by phone and email prioritising, investigating, and resolving them efficiently
Investigating and resolving customer queries quickly and patiently - getting to the root cause, not just the symptom
Maintaining thorough and accurate customer account records across our database systems
Liaising with energy suppliers on behalf of our customers - chasing updates, escalating issues, and ensuring they receive the best possible service
Communicating proactively with customers as their contract start dates approach, ensuring a smooth transition to meet their energy needs
Supporting customer retention keeping customers engaged and identifying opportunities to strengthen the relationship
Keeping confidential records and financial information private and secure at all times
Learning and using various database systems and internal technology to deliver great customer care
Working as part of the wider NGP team supporting colleagues, spotting further business opportunities, and driving positive results

No two days look the same. One morning you might be working through a queue of email requests, contract queries, billing questions, supplier updates. The next, you’re on the phone resolving a complaint or coordinating with a supplier to fix a metering issue before a contract goes live. The pace is steady and the variety keeps things interesting.

What makes this rewarding

You’re the person who fixes it. Customers remember the person who went that extra mile to sort their problem. You’ll build real relationships with the businesses you support, and you’ll see the direct impact of your work every day
Energy industry exposure. You’ll learn how the commercial energy market works from the inside - suppliers, contracts, metering, procurement. It’s a genuine skill set that grows with you
A supportive team. You’ll work alongside experienced colleagues in a team that helps each other out. The Services team is collaborative, and the environment is professional without being stuffy
Room to grow. NGP is a large, international business.

What’s in it for you

Salary £26227.50
23 days holiday + additional December leave + bank holidays
Pension and access to Simplyhealth (money towards dental care, eyesight checks, physio, etc.)

Your first 90 days

Weeks 1–3: You’ll go through a structured induction covering NGP’s systems, processes, and the energy industry basics. You’ll shadow experienced advisors, learn the database and CRM tools, and start handling straightforward customer queries with support
Weeks 4–8: You’re handling your own caseload. Phone and email queries come directly to you, and you’re building confidence liaising with suppliers. You know where to find information, when to escalate, and how to keep customers updated. Your accuracy on records is consistent
Weeks 9–12: You’re a fully contributing member of the team. You manage queries independently, handle supplier escalations with confidence, and proactively flag emerging issues before they become problems. Colleagues and customers know they can rely on you

This is for you, if

You have experience in customer service, ideally in the energy industry, but strong service experience from other B2B environments will be considered
You’re comfortable using MS Office and picking up new systems quickly
You communicate effectively, both verbally and in writing - professionally and clearly, even when things are complicated
You can manage your own workload, prioritise competing demands, and work under pressure when needed
You’re self-motivated, resilient, and driven - you don’t wait to be told what to do next
You’re a natural problem solver who stays calm and patient, even with difficult queries
You’re a team player who supports colleagues and contributes to a positive working environment
Account management or B2B experience is a plus, but not essential

About Northern Gas and Power

Northern Gas and Power, part of Global Procurement Group, is Europe’s largest energy consultancy. We support over 40,000 business customers across the UK, Europe, India, and the Middle East. We help businesses manage their energy procurement, reduce commercial risk, and make smarter buying decisions.

Global Procurement Group is an equal opportunities employer. All applications are assessed on skills, experience, and alignment with the role. We’re committed to a recruitment process that is fair, consistent, and free from bias.

Your personal data will be processed in accordance with our Privacy Policy. By submitting this application, you confirm you have read and understood it.

Pay: £26,227.50 per year

Work Location: In person

Quick apply

Refine Your Search

direct support specialist jobs in gateshead, twr

Customer Service Advisor

Specialist Customer Support Consultant

Project and Operations Coordinator ( Maternity Cover Oct 26 to Mar 28)

Supply Chain Coordinator

Business Development Manager - Motorcycle Accident Management

Product Mission Lead

Customer Success Manager

Bank Night Support Worker

Technical Assistant

Night time Residential Worker

Service Delivery Supervisor - North East

Territory Manager

Domestic Abuse Worker (Young People's Work)

Progression Coach

Account Manager

Nightshift Product Lead.

Marketing Assistant

Quality Assurance Auditor & Advisor

Chief of Staff to the Chief Security Officer

Operational Support Officer

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