Head of customer service Work, Jobs in Gateshead, Twr (with Salaries)

Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Team management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
13d
Head of Operations
Sunderland Engineering Training Association (Seta) —Washington
- £55,000 - £58,000 a year
- Full-time
- Continuous improvement
- Travel
- Recruiting
- Free parking
- Sick pay
Quick apply
5d
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Team management
- Annual leave
- Employee assistance programme
Group Customer Services Manager
Vertu Motors —Gateshead
- £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
- Employee discount
Quick apply
6d
Customer Experience Manager
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Annual leave
Quick apply
11h
General Manager
Lookers —Newcastle upon Tyne
- Up to £85,000 a year
- Weekend availability
- Customer service
- Training & development
- Annual leave
Quick apply
13d
Head of Contracts and Operations - Driving Theory Test
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £57,515 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
Doorstep milk delivery driver
Hanover Dairies Limited —Blaydon
- £550 a week
- Full-time
- Customer service
- English
- Driving
- Paid training
Quick apply
Admin Assistant
J Barbour and Sons —South Shields
- Full-time
- Communication skills
- Time management
- Free parking
- Store discount
Quick apply
2d
Head of Student Accommodation Services
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Hybrid work
- Management
- University
- Budgeting
9h
Employment Growth Manager
Reed In Partnership —Newcastle upon Tyne
- £34,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
L&D Services Manager
NRG —Newcastle upon Tyne
- £50,000 a year
- Hybrid work
- Management
- Analysis skills
Team Manager - Operations
The Rudd Group —Wideopen
- £35,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Free parking
- Referral programme
Quick apply
3d
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
3d
Night Manager
ASDA —Boldon Colliery
- Weekend availability
- Customer service
- In-person
- Retail management
- Annual leave
- Employee assistance programme
7d
Warehouse Shift Manager
ASDA —Washington
- Weekend availability
- In-person
- Annual leave
- Employee assistance programme
5d
Head of Field Services and Workshop Operations
Siemens —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Quality control
- Annual leave
- Flexible schedule
3d
Head of Supply Chain
Nixon Hire —Newcastle upon Tyne
- Full-time
- Military
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager, Kurt Geiger, Metro Gateshead
Kurt Geiger —Metrocentre
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
14d
Service Plan Sales Coordinator
Vertu Motors —Gateshead
- £25,776.00 - £29,216.78 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Employee discount
- Referral programme
Quick apply

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head of customer service jobs near gateshead, twr

Head of Collections

Auxillis -
Peterlee

Quick apply

Job details

Permanent
£75,000 a year
13 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee discount
Referral programme
Car scheme

Qualifications

Stakeholder liaison
Motor insurance claims handling
Litigation
Team management
Insurance claims experience
Leadership

Full job description

Location: Peterlee, with regular travel to Principia Law in Northwich

This is an exciting opportunity to join Auxillis and Northgate Insurance Services in a key Senior Leadership Team position, reporting directly to the Managing Director.

As Head of Collections, you will lead the end-to-end recovery of credit hire, credit repair and associated losses from at-fault third-party insurers. Combining strategic leadership with operational excellence, you will take ownership of recovery performance, insurer relationships, litigation strategy and cash collection outcomes across the business.

Leading a team of managers and specialists, you will drive improvements in cash collection, reduce aged debt, optimise recovery processes and strengthen relationships with insurers, claims management companies and legal partners. You will play a pivotal role in shaping recovery strategy, influencing commercial outcomes and ensuring the business remains at the forefront of industry best practice.

Join Auxillis as a Head of Collections and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary - Competitive salary based on experience, plus annual bonus and company car.

Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year (pro rata'd based on working hours). Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
Pension - Employer contributions of 7%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

We're looking for an experienced operational leader with significant expertise within credit hire, insurance recoveries, motor claims or a related environment.

You'll bring:

Significant experience leading collections, recoveries, claims settlement or credit hire operations.
Strong technical knowledge of the credit hire and insurance recovery market.
A proven track record of improving cash collection performance and reducing aged debt.
Experience building and managing senior insurer relationships.
Strong commercial acumen with excellent negotiation and influencing skills.
Experience overseeing litigation strategies and working closely with legal partners.
The ability to lead and develop high-performing teams within a fast-paced operational environment.
A strategic mindset with the ability to translate business objectives into measurable outcomes.
Strong stakeholder management skills with the confidence to influence at senior leadership level.

About Us

You may not know the Auxillis name (soon to be Northgate Insurance Services), but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.

Quick apply

Refine Your Search

head of customer service jobs in gateshead, twr

Head of Collections

Head of Operations

Head of Training Delivery - Frontline Services

Group Customer Services Manager

Customer Experience Manager

General Manager

Head of Contracts and Operations - Driving Theory Test

Doorstep milk delivery driver

Admin Assistant

Head of Student Accommodation Services

Employment Growth Manager

L&D Services Manager

Team Manager - Operations

IT Service Desk and Support Manager

Night Manager

Warehouse Shift Manager

Head of Field Services and Workshop Operations

Head of Supply Chain

Assistant Manager, Kurt Geiger, Metro Gateshead

Service Plan Sales Coordinator

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