System support specialist Work, Jobs in Gateshead, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Business Support Officer
Moving On Durham —Durham
- £27,000 - £31,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
4d
Customer Support Specialist
ExpenseIn —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
2d
Information Governance Manager
Somerset Bridge Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
Sea Logistics Customer Care Specialist
Kuehne+Nagel —Newcastle upon Tyne
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
ASC Specialist Study Skills Tutor (Higher Education) - Northumbria, Newcastle upon Tyne
Beacon Support —Newcastle upon Tyne
- £35 an hour
- University
- Education
- Bachelor's degree
- Flexible schedule
Quick apply
System Installation Supervisor
Admiral Slots —Gateshead
- £42,000 a year
- Full-time
- Supervising experience
- Travel
- Computer networking
Quick apply
Specialist Practitioner Urgent Care
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
3d
Healthcare Science Associate
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £28,392 - £31,157 a year
- Weekend availability
- Laboratory experience
- Mentoring
- Organisational skills
3d
Product Specialist - Theory Test Content
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Microsoft Excel
- English
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Service Promotions Executive
SpaMedica —Gateshead
- £35,381 a year
- Full-time
- Paid training
- Employee assistance programme
Quick apply
13d
Service Leader Level 1 - Newcastle Upon Tyne
Community Integrated Care —Newcastle upon Tyne
- £29,329 - £30,920 a year
- Full-time
- Leadership
- Annual leave
- Flexible schedule
Quick apply
Trainee Leather Artisan - Colour Restoration
Handbag Clinic Ltd —Burnopfield
- £26,500 a year
- 8 hour shift
- Customer service
- Maintenance
- In-person
- Employee discount
Quick apply
Member Management and Development Specialist
Health Research Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Remote
10d
Customer Service Expert
Teleperformance —Gateshead
- £12.71 an hour
- Full-time
- Customer service
- In-person
- Paid training
- Employee assistance programme
Senior Service Desk Engineer (2nd Line) MSP
ITC Service Ltd —Hebburn
- £29,000 - £34,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Operations Manager - Specialist Capabilities
North East Ambulance Service NHS Foundation Trust —Hebburn
- £49,387 - £56,515 a year
- Full-time
10d
Technical Admin Assistant
Origin —Newcastle upon Tyne
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Work from home
- Sick pay
Quick apply
5d

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system support specialist jobs near gateshead, twr

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

system support specialist jobs in gateshead, twr

Technical Support Specialist

Support Specialist

Business Support Officer

Customer Support Specialist

Information Governance Manager

Sea Logistics Customer Care Specialist

ASC Specialist Study Skills Tutor (Higher Education) - Northumbria, Newcastle upon Tyne

System Installation Supervisor

Specialist Practitioner Urgent Care

Healthcare Science Associate

Product Specialist - Theory Test Content

Integration Support Specialist

Service Promotions Executive

Service Leader Level 1 - Newcastle Upon Tyne

Trainee Leather Artisan - Colour Restoration

Member Management and Development Specialist

Customer Service Expert

Senior Service Desk Engineer (2nd Line) MSP

Operations Manager - Specialist Capabilities

Technical Admin Assistant

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