Control officer Work, Jobs in Gisburn, Lan (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
PMO Officer - Securing the Future programme
Airedale NHS Foundation Trust —Keighley
- £49,387 - £56,515 a year
- Full-time
- SharePoint
- Annual leave
- Employee assistance programme
6d
Trainee or Certificated Enforcement Agent
High Court Enforcement Group —Preston
- Up to £60,000 a year
- Weekend availability
- Travel
- Leadership
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Facilities Support Officer
CancerCare (North Lancs & South Cumbria) —Lancaster
- £13,990 a year
- Part-time
- Microsoft Outlook
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Security Officer
ProFM —Chorley
- £15 an hour
- Part-time
- Communication skills
Senior Finance Officer
Derian House Children's Hospice —Fulwood
- £32,000 - £35,250 a year
- Full-time
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Quick apply
6d
Senior Service Support & Development Officer
City of Bradford Metropolitan District Council —Bradford
- £38,220 - £40,777 a year
- Continuous improvement
13d
Associate Practitioner - Microbiology (Band 4)
Airedale NHS Foundation Trust —Keighley
- £28,392 - £31,157 a year
- Full-time
- Laboratory experience
- Annual leave
- Employee assistance programme
3d
Operations Director
Harwood —Harwood
- From £90,000 a year
- Leadership
- Communication skills
- Annual leave
Security Officer
ABM —Bury
- £13.60 an hour
- Full-time
- Annual leave
Research & Innovation Finance Officer
East Lancashire Hospitals NHS Trust —Blackburn
- £32,073 - £39,043 a year
- Full-time
- Hospital
- Project management
3d
Strategic Finance Manager - Projects and Commercial
City of Bradford Metropolitan District Council —Bradford
- £65,022 - £75,278 a year
- IT
9d
Team Leader Parent Plus Supported Housing
BRADFORD CYRENIANS —Bradford
- £27,500 a year
- Full-time
- Management
- Supervising experience
- Travel
- Employee discount
Quick apply
11d
Operational Support Grade - Nights – HMP Wymott (Prison Support Role)
Ministry of Justice —Leyland
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Head Housekeeper
Advinia Healthcare —Halifax
- £13.10 an hour
- Full-time
Quick apply
Charity Officer (Business & Finance)
M3 Project Ltd —Rawtenstall
- £14 an hour
- Part-time
- Administrative experience
- QuickBooks
- In-person
- Sick pay
Quick apply
General Manager
Stanley House Hotel and Spa —Blackburn
- Full-time
- Hotel
- Leadership
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
Asset & PPM Manager
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £49,387 - £56,515 a year
- Full-time
13d
Security Officer
ABM UK —Bury
- £13.60 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
Group Regulatory Administrator
JMG Group —Leeds
- Full-time
- Hybrid work
- IT
- Financial services
- Communication skills
- Referral programme
Quick apply

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Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

control officer jobs in gisburn, lan

Revenue Protection Officer

PMO Officer - Securing the Future programme

Trainee or Certificated Enforcement Agent

Facilities Support Officer

Security Officer

Senior Finance Officer

Senior Service Support & Development Officer

Associate Practitioner - Microbiology (Band 4)

Operations Director

Security Officer

Research & Innovation Finance Officer

Strategic Finance Manager - Projects and Commercial

Team Leader Parent Plus Supported Housing

Operational Support Grade - Nights – HMP Wymott (Prison Support Role)

Head Housekeeper

Charity Officer (Business & Finance)

General Manager

Asset & PPM Manager

Security Officer

Group Regulatory Administrator

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