Head coach Work, Jobs in Glasgow, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Relationship Centre Manager - Glasgow and Troon
Scottish Building Society —Glasgow
- Full-time
- Team management
- Financial services
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
19h
HR Advisor
Celtic Football Club —Glasgow
- Human resources
- Recruiting
- Organisational skills
- Free parking
- Employee assistance programme
7d
Head Coach
BSC Glasgow —Glasgow
- £14.86 - £16.15 an hour
- Part-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Flexitime
Quick apply
10d
Deputy Director for Commercial Operations (Strategy, Architecture, Standards and Data)
Government Commercial Function —Glasgow
- £101,000 - £131,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
6d
Talent Acquisition Partner
GAP Group —Glasgow
- Full-time
- Microsoft Office
- Recruiting
- Communication skills
Head of Agile Transformation
Barclays —Glasgow
- Analysis skills
- Continuous improvement
- Team management
2d
Deputy Commercial Director - Digital & Security
Government Commercial Function —Glasgow
- £101,000 - £131,000 a year
- Full-time
- Presentation skills
- Contracts
- AI
6d
Head Football Coach
On The Ball Academy —Partick
- £13 - £16 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Experience working with children
- Communication skills
Quick apply
10d
Football Coach
Pro-Football Academy Ltd —Glasgow
- From £25 an hour
- Part-time
- Experience working with children
- First Aid Certification
- Organisational skills
- Referral programme
Quick apply
2d
Operations Manager
Bullet Express —Bothwell
- Overtime
- Customer service
- Continuous improvement
- Team management
10d
General Manager - Glasgow
KFC Scotland —Glasgow
- £38,000 - £42,000 a year
- Full-time
- Restaurant management
- Training & development
- Restaurant
- Employee discount
3d
Head of BI & CB.
Barclays —Glasgow
- Team management
- Mentoring
6d
Operations Manager
ASDA —Clydebank
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
8d
General Manager
Bowfield Hotel & Spa —Johnstone
- Full-time
- Hotel
- Team management
- Leadership
Quick apply
10d
Warehouse Supervisor
AAH Pharmaceuticals —Glasgow
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee assistance programme
- Sick pay
17h
Procurement Manager
OCU Group —Glasgow
- Full-time
- Leadership
- Communication skills
Quick apply
Assistant Manager - Year End Accounts
Sedulo —Glasgow
- Full-time
- Hybrid work
- Mentoring
- In-person
- Training & development
- Work from home
- Flexible schedule
Quick apply
2d
Lead Product Manager
CreateFuture —Glasgow
- Full-time
- Hybrid work
- Product management
- Travel
- Mentoring
Quick apply
Deputy Head of Financial Crime (1LOD)
Shawbrook —Glasgow
- Full-time
- Analysis skills
- Presentation skills
- Team management
- Employee assistance programme
- Employee discount
17h

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

head coach jobs in glasgow, glg

Service Desk Team Leader - Glasgow Head Office

Relationship Centre Manager - Glasgow and Troon

HR Advisor

Head Coach

Deputy Director for Commercial Operations (Strategy, Architecture, Standards and Data)

Talent Acquisition Partner

Head of Agile Transformation

Deputy Commercial Director - Digital & Security

Head Football Coach

Football Coach

Operations Manager

General Manager - Glasgow

Head of BI & CB.

Operations Manager

General Manager

Warehouse Supervisor

Procurement Manager

Assistant Manager - Year End Accounts

Lead Product Manager

Deputy Head of Financial Crime (1LOD)

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