Process manager Work, Jobs in Glasgow, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Business Process Manager - Shared Service Centre Workstream
William Grant & Sons —Cumbernauld
- Continuous improvement
13d
Porsche Customer Relations Manager
Sytner —Glasgow
- CRM software
- Computer literacy
- Data entry
- Employee discount
Compliance Manager
OCS Group —Glasgow
- Monday to Friday
- Microsoft Excel
- Microsoft Office
Quick apply
Manager of Virus Clearance Services UK
Sartorius —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- Doctoral degree
- Master's degree
- Free parking
- Annual leave
Senior Manager of Operations
Nationwide Building Society —Glasgow
- £73,000 - £90,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
Manager
Northgate Vehicle Hire —Glasgow
- Up to £50,000 a year
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
4d
Senior Operations Manager
Nazco Digital Technology and Business Services —Stirling
- £4,300 - £5,200 a month
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Sick pay
Quick apply
2d
Branch Manager
Northgate Vehicle Hire —Glasgow
- Up to £50,000 a year
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
5d
Learning and Development Officer
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
5d
Project Manager (Private Dental Group)
Pain Free Dentistry Group —Glasgow
- Up to £40,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
- Store discount
- Work from home
Quick apply
5d
Junior Project Manager
Beeks Group —Renfrew
- Full-time
- Agile
- Communication skills
14d
Team Leader - Admissions Department
Abbeycare Scotland —Inchinnan
- £34,000 - £35,000 a year
- Weekend availability
- CRM software
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
Welfare Rights Officer - EAY12820
East Ayrshire Council —Kilmarnock
- £35,654 - £38,675 a year
- Full-time
- Hybrid work
- In-person
- Work from home
18h
Service Manager
Western Commercial —Bellshill
- Up to £60,000 a year
- Full-time
- Recruiting
- Budgeting
- In-person
- Store discount
- Annual leave
Quick apply
11d
Translation Project Manager
Global Language Services Ltd —Glasgow
- From £29,000 a year
- Full-time
- Microsoft Office
- Project management
- In-person
Quick apply
5d
Service Support Manager - Direct User Support
NHS Scotland —Paisley
- £52,845 - £61,466 a year
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
11d
Regional Cleaning Manager
Churchill Group —Glasgow
- Bachelor's degree
- Team management
- Driving
- Employee discount
- Sick pay
Quick apply
12d
Project Manager - Signage
MIYO Brand —Wishaw
- £40,000 - £60,000 a year
- Full-time
- Customer service
- Team management
- Organisational skills
- Profit sharing
Quick apply
5d
Housing Repairs Manager (Full Time) (Permanent)
Renfrewshire Council —Paisley
- £51,647 - £54,786 a year
- Microsoft Word
- Computer literacy
- Continuous improvement
7d

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

process manager jobs in glasgow, glg

Service Desk Team Leader - Glasgow Head Office

Business Process Manager - Shared Service Centre Workstream

Porsche Customer Relations Manager

Compliance Manager

Manager of Virus Clearance Services UK

Senior Manager of Operations

Manager

Senior Operations Manager

Branch Manager

Learning and Development Officer

Project Manager (Private Dental Group)

Junior Project Manager

Team Leader - Admissions Department

Welfare Rights Officer - EAY12820

Service Manager

Translation Project Manager

Service Support Manager - Direct User Support

Regional Cleaning Manager

Project Manager - Signage

Housing Repairs Manager (Full Time) (Permanent)

I want to receive the latest job alerts for process manager in glasgow, glg

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