Property services administration Work, Jobs in Glasgow, Sct (with Salaries)

Resident Services Associate
Colby River —Glasgow
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
14d
Customer Service Representative
Shawbrook —Glasgow
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
2d
Facilities Assistant
SSE —Glasgow
- £29,504 - £34,757 a year
- Full-time
- Customer service
- Administrative experience
- Front desk
- Employee discount
Part Time Customer Service Advisor
Collegiate —Glasgow
- £12.71 an hour
- Part-time
- Computer literacy
- Data entry
- Communication skills
- Bereavement leave
- Sick pay
Quick apply
In Life Servicing Officer - Retail Mortgages
Shawbrook —Glasgow
- Full-time
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Officer (12m FTC)
LendInvest —Glasgow
- Hybrid work
- Customer service
- Financial services
- Employee assistance programme
- Employee discount
Administrative Coordinator & Front of House, Brand Ambassador (STARS) - East Kilbride
Securitas UK —East Kilbride
- £17 an hour
- Full-time
- Google Suite
- Customer service
- Computer literacy
- Employee discount
Quick apply
Property Manager
Belvoir Glasgow —Glasgow
- £23,000 - £27,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
Quick apply
3d
Management Team Secretary
NHS Scotland —Coatbridge
- £31,537 - £34,303 a year
- Call to connect
- Customer service
- Organisational skills
- Business
- Annual leave
- Sick pay
2d
Administrator
The Leak Detective Ltd —Glasgow
- Full-time
- CRM software
- Customer service
- Administrative experience
Quick apply
Property Manager
Pacitti Jones —Glasgow
- From £26,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
Quick apply
Assistant General Manager
Hines —Glasgow
- Hospitality
- Customer service
- IT
Interim Office Administrator/Receptionist
Thomas Stewart Builders Ltd —Paisley
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Contract Manager (All Grades) – Contract Services
Turner & Townsend —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Contracts
Quick apply
Activity Leader
St Andrew’s College Language Schools —Glasgow
- £14.24 an hour
- Weekend availability
- School
- Annual leave
Field Officer (Electoral Canvassing)
Central Scotland Valuation Joint Board —Stirling
- £26,791 - £27,375 a year
- English
- Annual leave
Centre Manager
St Andrew’s College Language Schools —Glasgow
- £18.00 - £887.39 a week
- Weekend availability
- Management
- English
- School
- Annual leave
Spa Receptionist
Mar Hall Golf & Spa Resort —Bishopton
- £13 an hour
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Employee discount
14d
Receptionist
Mar Hall Golf & Spa Resort —Bishopton
- £13 an hour
- Weekend availability
- Customer service
- Hotel
- Organisational skills
- Free parking
- Employee discount
Sales Manager - Moxy Glasgow Merchant City
Hotel Co 51 —Glasgow
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Quick apply
4d

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Resident Services Associate

Colby River
Glasgow

Quick apply

Job details

Fixed term contract
14 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Facilities management
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are pleased to offer an opportunity to join our team at Granary Quay, our impressive 342-home Build-to-Rent development in Glasgow, as a Resident Services Associate on a fixed-term basis until 30 September 2026.

As part of the on-site Resident Services Team, you will play a key role in delivering an exceptional resident experience, acting as one of the first points of contact for residents, prospective residents and visitors. This varied role combines customer service, resident engagement, leasing support and day-to-day operational responsibilities, helping to ensure Granary Quay remains a welcoming, safe and vibrant community.

Working closely with colleagues across Resident Services and Facilities Management, you will support residents throughout their journey, from initial enquiries and apartment viewings through to move-in, tenancy support and community events.

This is an excellent opportunity for someone with a passion for customer service, hospitality, property or Build-to-Rent who enjoys working in a fast-paced environment where no two days are the same.

Working Pattern

32 hours per week across 4 days on a flexible rota.

Shifts are 8 hours in length plus a 1-hour unpaid lunch break and will be scheduled between:

7:30am – 4:30pm
10:30am – 7:30pm

Some weekend working may be required as part of the 4-day rota.

Contract: Fixed Term Contract until 30 September 2026.

Key Responsibilities

Customer Service & Resident Engagement

Deliver a consistently high standard of customer service to residents and guests
Act as a first point of contact for all resident enquiries, resolving or escalating as appropriate
Proactively gather and respond to resident feedback, actioning requests where possible
Manage incoming and outgoing post and parcels
Coordinate bookings and ensure presentation of resident amenity spaces
Handle noise complaints and escalate where necessary
Support the creation of a strong community through resident engagement, events and communication initiatives
Assist with resident communications, including social media and resident portals
Support and deliver resident events, open days and third-party service offerings
Review customer feedback and surveys, identifying opportunities for continuous improvement

Leasing Support

Conduct property and apartment viewings for prospective residents
Assist in qualifying enquiries and supporting the leasing process
Ensure applicants meet compliance requirements, including Right to Rent and KYC checks
Coordinate move-ins, including inventories, meter readings and key handovers
Manage parking allocations and maintain accurate records
Support tenancy inspections (mid-term and check-out) and action inventory feedback
Assist with rent and parking charge collection in line with credit control processes

Safety, Maintenance & Administration

Log and monitor maintenance issues, ensuring timely resolution in line with service levels
Liaise with the Facilities Management team to prioritise and close repair requests
Conduct regular security walks and building inspections
Ensure the building remains secure and compliant at all times
Support health and safety compliance, including system testing and amenity checks
Maintain accurate records of contractor visits, permits to work and daily activity logs
Ensure communal areas are well-maintained, clean and presentable

About You

We are looking for an enthusiastic, customer-focused individual with a proactive approach and a passion for delivering outstanding resident experiences. You will be confident engaging with a wide range of people, able to handle queries professionally and capable of managing challenging situations with a calm and solutions-focused mindset.

You will be highly organised, able to prioritise effectively and comfortable working in a fast-paced environment where no two days are the same. A positive attitude, strong communication skills and the ability to work both independently and as part of a team are essential. You will take pride in your work, maintain a professional appearance and consistently strive to improve both your own performance and the overall resident experience.

Desirable

Experience in residential lettings, property management or Build-to-Rent (BTR)
Knowledge of tenancy processes, compliance requirements, inventories and inspections
Familiarity with property management systems or booking platforms
Industry qualifications such as ARLA or IRPM, or a willingness to work towards them
Understanding of health and safety or facilities management processes

Essential

Previous experience in a customer-facing role, ideally within property, hospitality or a similar environment
Excellent communication and interpersonal skills
Strong organisational skills with the ability to manage multiple tasks
Ability to remain calm and professional when handling complaints or challenging situations
Proficient in Microsoft Office including Word, Excel and Outlook
Comfortable using systems and databases
Strong attention to detail and ability to follow processes and compliance requirements

What We Offer

Competitive salary
Employer matched pension scheme
Life Insurance
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance, where your contribution plays a vital role in creating exceptional resident experiences and supporting our continued growth.

Quick apply

Refine Your Search

property services administration jobs in glasgow, sct

Resident Services Associate

Customer Service Representative

Facilities Assistant

Part Time Customer Service Advisor

In Life Servicing Officer - Retail Mortgages

Customer Service Officer (12m FTC)

Administrative Coordinator & Front of House, Brand Ambassador (STARS) - East Kilbride

Property Manager

Management Team Secretary

Administrator

Property Manager

Assistant General Manager

Interim Office Administrator/Receptionist

Contract Manager (All Grades) – Contract Services

Activity Leader

Field Officer (Electoral Canvassing)

Centre Manager

Spa Receptionist

Receptionist

Sales Manager - Moxy Glasgow Merchant City

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