Senior operator Work, Jobs in Glasgow, Sct (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Bus Station Supervisor
Strathclyde Partnership for Transport —Glasgow
- £35,325 - £38,661 a year
- Management
- Leadership
- Employee assistance programme
5d
Front Office Assistant
The Address Glasgow —Glasgow
- Part-time
- Hotel
- Front desk
- Cash handling
Quick apply
Operations Manager | SEC
Levy —Glasgow
- £38,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Annual leave
- Employee assistance programme
5d
Route Crime Manager
Network Rail —Glasgow
- £46,701 - £56,963 a year
- Full-time
- Budgeting
- Communication skills
- Negotiation
5d
Implementation Manager
Scottish Power —High Blantyre
- From £55,200 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
11d
Senior Rail Operations Consultant
Mott MacDonald —Glasgow
- Full-time
- Hybrid work
- Business development
- Analytics
- Employee discount
PPI Business System Specialist III
Thermo Fisher Scientific —Paisley
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
6d
Earthing Technician
Arcadis —Glasgow
Frontend Software Engineer
Motorola Solutions —Glasgow
- Full-time
- No degree
- Travel
- Agile
- Employee stock purchase plan
- Employee assistance programme
Night Manager
Hotel Indigo Glasgow —Glasgow
- £30,243.20 a year
- Full-time
- English
- Hotel
- Front desk
- Annual leave
- Referral programme
Quick apply
6d
Embroidery Framer - Entry Level
JRS Industrial Supplies —Coatbridge
- Up to £13.45 an hour
- Overtime
- No experience needed
- Warehouse experience
- In-person
Quick apply
Sustainability Specialist - Nature and Biodiversity
Scottish Power —Cambuslang
- £55,000 - £68,750 a year
- Analysis skills
- Business
- Annual leave
- Employee discount
7d
Commercial Sales Manager- FMCG
Grants Foods, Galston —Galston
- From £40,000 a year
- Full-time
- English
- Business development
- Analysis skills
Quick apply
Risk Analyst
Balfour Beatty —Motherwell
- Hybrid work
- No degree
- Communication skills
- Annual leave
Project Manager (Works Delivery)
Network Rail —Glasgow
- £55,596 - £67,813 a year
- Full-time
- Contracts
- Budgeting
- Leadership
11d
Graduate Account Manager
Navitas Safety —Glasgow
- £25,000 - £28,000 a year
- Hybrid work
- CRM software
- Quick service & fast food restaurant
- In-person
Quick apply
Cost Controller
Balfour Beatty —Motherwell
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
4d
Senior Project Manager - Process EMEA
Black & Veatch Family of Companies —Glasgow
- Full-time
- Hybrid work
- Sales
- Engineering
- Business development
- Annual leave
Senior Buyer
Balfour Beatty —Motherwell
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

senior operator jobs in glasgow, sct

Service Desk Team Leader - Glasgow Head Office

Bus Station Supervisor

Front Office Assistant

Operations Manager | SEC

Route Crime Manager

Implementation Manager

Senior Rail Operations Consultant

PPI Business System Specialist III

Earthing Technician

Frontend Software Engineer

Night Manager

Embroidery Framer - Entry Level

Sustainability Specialist - Nature and Biodiversity

Commercial Sales Manager- FMCG

Risk Analyst

Project Manager (Works Delivery)

Graduate Account Manager

Cost Controller

Senior Project Manager - Process EMEA

Senior Buyer

I want to receive the latest job alerts for senior operator in glasgow, sct

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