Service desk Work, Jobs in Glasgow, Sct (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Service Desk Engineer
Shawbrook —Glasgow
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
6d
Service Desk Analyst
Scottish Environment Protection Agency —Motherwell
- £39,725 - £43,887 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
9d
IT Service Desk and Incident Analyst
CalMac Ferries Limited —Gourock
- £35,667 a year
- Full-time
- Communication skills
- Annual leave
13d
IT Support Specialist
Nazco Digital Technology and Business Services —Stirling
- £2,600 - £3,100 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
23h
Service Desk Engineer
Waterstons Ltd —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Employee discount
3d
Helpdesk Administration Apprentice
Mitie —Glasgow
- £17,056 a year
- No experience needed
- Contracts
- Business
7d
IT Service Desk Analyst
Terumo Aortic —Inchinnan
- £26,500 a year
Quick apply
Service Desk Apprentice
QA Apprenticeships —Glasgow
- £18,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Apprentice Support Desk Analyst
ArnoldClarkApprentices —Glasgow
- £20,000 a year
- Full-time
- Continuous improvement
- SharePoint
- In-person
Quick apply
11d
Workplace Host
Mitie —Glasgow
- Microsoft Powerpoint
- Computer literacy
- Business development
Front Office Receptionist
Advertise It —Hamilton
- Full-time
- Remote
- Spanish
- Google Suite
- Microsoft Outlook
- Annual leave
Quick apply
Front of House Receptionist
STEP —Stirling
- £8,292.80 a year
- Part-time
- CRM software
- Microsoft Outlook
- Computer literacy
Quick apply
3rd Line Support Analyst
DataVita —High Blantyre
- Communication skills
- Annual leave
Quick apply
Experienced Technical/Engineering Helpdesk Administrator
Stein Group Limited —Hamilton
- Up to £28,000 a year
- Full-time
- Accounting
- In-person
- Communication skills
Quick apply
11d
IT Field Engineer - Scotland
T-Tech —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
Technical Support Manager
City Facilities Management (UK) —Glasgow
- Full-time
- Team management
Principal IT Service Desk Engineer - Fixed Term Contract
Alexander Dennis —Larbert
- Call to connect
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
2d

I want to receive the latest job alerts for service desk in glasgow, sct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

service desk jobs in glasgow, sct

Service Desk Team Leader - Glasgow Head Office

Service Desk Engineer

Service Desk Analyst

IT Service Desk and Incident Analyst

IT Support Specialist

Service Desk Engineer

IT Support Analyst

Helpdesk Administration Apprentice

IT Service Desk Analyst

Service Desk Apprentice

Apprentice Support Desk Analyst

Workplace Host

Front Office Receptionist

Front of House Receptionist

3rd Line Support Analyst

Experienced Technical/Engineering Helpdesk Administrator

IT Field Engineer - Scotland

IT EUC Team Leader

Technical Support Manager

Principal IT Service Desk Engineer - Fixed Term Contract

I want to receive the latest job alerts for service desk in glasgow, sct

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected