team supervisor Work, Jobs in glasgow, sct (with Salaries)

Customer Service Supervisor
Teleperformance —Glasgow
- £33,000 a year
- Full-time
- Remote
- Management
- Customer service
- Computer skills
12h
Store Supervisor
Footasylum —Glasgow
- Full-time
- Sales
Non Working Supervisor - Glasgow
City Facilities Management (UK) —Glasgow
- Full-time
Supervisor
Nandos —Glasgow
- £13.24 an hour
- Part-time
- Restaurant
- Employee discount
14d
Security Supervisor
Mitie —Glasgow
- £19.86 an hour
- Full-time
- English
- Communication skills
23h
Supervisor
Mears Group —Coatbridge
- Up to £42,464.80 a year
- Management
- Negotiation
- Annual leave
- Employee discount
1d
Gym Supervisor
The Social Hub —Glasgow
- Hotel
- Employee discount
Quick apply
Full Time Supervisor, Kurt Geiger, Silverburn (NEW STORE OPENING)
Kurt Geiger —Glasgow
- Full-time
- Communication skills
- Employee discount
Quick apply
9d
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Operations Supervisor / Team Leader
Q Fire Protection and Carpentry —Central Belt
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Carpentry
- Management
- Microsoft Office
Quick apply
9d
Relief Supervisor
Admiral Slots —Glasgow
- £12.75 - £13.25 an hour
- Part-time
5d
Visitor Operations Supervisor
OneRen —Paisley
- £15.66 - £16.49 an hour
- Continuous improvement
7d
Works Supervisor
Balfour Beatty —Glasgow
- Project management
- Leadership
- Annual leave
12d
Operations Supervisor - Silverburn, Glasgow
Sephora —Glasgow
- Weekend availability
- Analysis skills
- Organisational skills
- Leadership
- Employee discount
Room Attendant
Hotelcare —Glasgow
- £12.71 - £12.98 an hour
- Part-time
- Hospitality
- Hotel
- Time management
- Flexible schedule
Quick apply
2d
Celtic Hospitality
Celtic Football Club —Glasgow
Sales Associate
Belstaff —Glasgow
Quick apply
Team Member
Inflata Nation Glasgow —Glasgow
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Flexible schedule
Quick apply
5d
Customer Service Supervisor
FuseBox —Kilmarnock
- From £31,089 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
- Free parking
Quick apply
7d
Reception Supervisor
Hotel Du Vin —Glasgow
- £13.32 an hour
- Hotel
- IT
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
13d

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team supervisor jobs near glasgow, sct

Customer Service Supervisor

Teleperformance -
Glasgow

Apply Now

Job details

Full-time
£33,000 a year
12 hours ago

Qualifications

Management
Customer service
Complaint handling
Computer skills
Financial services
Leadership
Communication skills

Full job description

Overview:

Customer Service Supervisor

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional service when delivering outcomes for our customers.

Location: Work at home (UK)

Salary: £33,000

Hours: full-time, flexibility required

Job Summary / Overview

Main responsibilities of the role include:

Leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.
You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards.
Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders.
To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities

Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team
Be point of escalation for all escalated complaints
Communicate accurately and professionally with the ability to make informed decisions
Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
Identify root cause and have the ability to report and recommend any actions for continuous improvement
Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
Can demonstrate the ability to construct clear and concise written communications, using correct selling and grammar, specific to formal complaints
Is able to demonstrate experience in complex, regulated customer service environment
Can confidently manage assigned workloads at a team level
Able to prioritise workloads to meet targets and timelines

Required Skills

Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
Passionate about people engagement and delivering excellent customer service
Attention to detail
Is able to demonstrate excellent communication skills both verbally and in writing
Comprehensive technical/computer skills
Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

People focused
Excellent communication and influencing skills
Advanced relationship building and stakeholder management skills
Advanced levels of resilience and focus
Self-motivated and can motivate others, with can-do attitude

Apply Now

Refine Your Search

team supervisor jobs in glasgow, sct

Customer Service Supervisor

Store Supervisor

Non Working Supervisor - Glasgow

Supervisor

Security Supervisor

Supervisor

Gym Supervisor

Full Time Supervisor, Kurt Geiger, Silverburn (NEW STORE OPENING)

Service Desk Team Leader - Glasgow Head Office

Operations Supervisor / Team Leader

Relief Supervisor

Visitor Operations Supervisor

Works Supervisor

Operations Supervisor - Silverburn, Glasgow

Room Attendant

Celtic Hospitality

Sales Associate

Team Member

Customer Service Supervisor

Reception Supervisor

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